Sharon Curtin

**.**.****

Dubai, UAE

adfw6a@r.postjobfree.com

+971-**-*******

I am a Hardworking, flexible and adaptable professional with experience in aviation and the customer service industry. Looking to secure a challenging position, that allows me to utilize and develop my extensive communication and organizational skills, which I have gained in the past 10 years working in various customer facing roles based in Ireland and the UAE. I am self motivated, eager to learn and will always strive to achieve perfection at my given role. Throughout my career thus far, I have demonstrated a proven record of achievement for the delivery of the highest standard of service, focus and commitment. I am Renowned for my strong Interpersonal and teamwork skills, effective within large and diverse organizations. I have excellent organizational skills which allows me to multitask, meet deadlines, tackle and solve problems effectively and efficiently. I thrive on a challenge and enjoy the prospect of continual personal growth. Work Experience

Emirates

Dubai, UAE November 2014 – Present Business Class Cabin Crew

• Brand representative for “Words Best Airline”

• Received GCAA license by Completion of 6 weeks initial training with multiple computer / practical examinations Completed First Aid training Annually Renewed them over a two-day period

• Greeted and assisted customers including high valued / VIP, focusing on VIP customers confidentiality requests

• Received multiple company and customer recognitions for exceeding customer experience optimizing use of all available resources

• Communicated effectively and efficiently as part of a new Team every flight to deliver company awarded “World’s best inflight customer service”

• Applied strict Company safety and security policies and procedure

• Increased company revenue by enrolling customers in loyalty reward scheme “Emirates skywards program”

Achievements

• Business class upgrade promotion May 2018

• Awarded Top duty-free seller in May 2017

• Yearly certificate for 100% in Annual Safety and Emergency Exams 4 years running

• Received certificate for 3 years full attendance RAS Medical LTD-Cosmetic surgery Clinic

Limerick, Ireland Clinic manager Laser and Skin Specialist April 2011–Dec 2012

• Managed the day to day operations of the laser clinic of “Irelands leading cosmetic surgery clinic”

• Liaised with Doctors and staff of other branches of the laser clinic daily

• Maintained all internal processes and Filing of all patient records

• Training and recruitment administration Developed training manuals for new staff to ease transitions

• Increased surgery bookings by 30% to increase over all company revenue

• Recorded / Screened and Directed enquiries and complaints via phone / email / website

• Liaised with Surgeon, nurses and two other laser clinic branches daily

• Ensured all stock levels were adequate and orders were made timeously Responsible for upkeep of office décor and furniture

• Maintained business inventory checking supplies scheduling equipment and maintenance repairs

• Maintained the confidentiality and rights of all patients

• Provided one to one patient care - pre and post surgery

• Built profitable relationships Referred laser patients for Injectables\ surgeries with the Doctor

• Safely carried out all clinic procedures including IPL laser hair removal, ND YAG laser tattoo removal, IPL laser skin rejuvenation, Thread vein treatment, glycolic skin peels, microdermabrasion

Achievements

• Promoted to clinic manager

• Trained and certified as laser Technician

Primrose Beauty and Laser clinic

Limerick, Ireland Beauty Therapist April 2011 – Dec 12

• Delivered a range of health and beauty treatments with a focus on client care and repeat custom

• Performed all beauty treatments including skin analysis facials waxing tinting manicures pedicures make up application eyelash extensions massages facials

• Up-sell products Provided product information product selection assistance

• Maintained merchandising standards and stockings Processed shipments

• Opened and closed the salon Deposited daily earnings to local AIB bank Achievements

• Received bonus for monthly Top seller of Skincare range “Image” Bliss Beauty

Cork, Ireland Beauty and Body Therapist June 2010–April 2011

• Performed all salon Beauty and Body treatments

• Recorded 600 hours work experience to complete international Diploma (Cidesco) Voluntary Work

L U X E Holiday Homes Rental LCC

Dubai, UAE General Hr / Administration May 2020 - present

• Customer Service \ Administration \ Communication with upcoming or potential guests

• Dealing with guest complaints and requests in a timely manner

• Organizing company procedures and documentation

• Training existing guest relations managers how to speak to guests professionally verbally and written

• Improving company procedures and processes to increase staff productivity

• Training staff on time management to improve their service to guests and the company Education

Pembroke college of Beauty and Body Therapy Limerick, Ireland Diploma in ITEC, CIBTAC, CIDESCO 2009 – 2010

St. Mary’s Secondary School Cork Ireland Leaving Certificate (Grades A-C) Honors –English and Business Studies Sept 1996-June 2009

Key Skills

Outstanding Time Management \ Organizational skills Consistently punctual and accountable to achieve accurate results using meticulous attention to detail Ability to manage and prioritize demanding workloads to meet deadlines without supervision Extensive Customer Service \ Communication Articulate communicator both verbally and in writing Always striving to provide flawless customer service whilst maintaining integrity and confidentiality at all times Satisfactory ability to diffuse conflict in unpredictable situations ICT Proficient user of all Microsoft office packages including Word, Excel and outlook Flexible / Time Management Proven ability to adapt to last minute changes Dependable to use good judgment in all situations under pressure whilst maintaining professionalism throughout Leadership Confident to allocate tasks effectively while inspiring and motivating colleagues to achieve common goals and targets Comfortable mentoring other staff members and liaising with colleagues and clients of all levels

References Available Upon request

Contact this candidate