SQL, Excel, Tableau

Romaisa Abid

**********@*****.*** • 908-***-**** • linkedin.com/in/romaisa-abid/ • Sayreville, NJ 08872

Profile

A creative and responsible graduate in Information Technology & Informatics seeking opportunities to achieve professional growth in Analytics and/or Management.

EDUCATION

Rutgers University, New Brunswick, New Jersey

Bachelor of Arts, School of Communication & Information Date of Graduation: May 2020

Major: Information Technology & Informatics

GPA: 3.6/4.0 (cum laude)

EXPERIENCE

eLearning Management and Technology Intern (November 2019 – July 2020)

Hospital for Special Surgery (HSS), Manhattan, NY

Managed online content programs, creating more than 20 course builds to support development of medical content for HSS faculty, residents and global partners.

Developed course catalogues and video edits for 60 plus videos.

Ensured best practices for course quality review according to standard layout and design principles.

Tracked and verified timely completion of various projects of HSS eAcademy Learning Management System (LMS), as part of online platform management.

Contributed to completion of learning programs/projects that directly impacted HSS members, supporting over 500 monthly viewers.

Produced reports on enrollment trends and course feedback.

Collaborated with eLearning team members for various projects, throughout the course development process towards completion.

Service Desk Assistant (September 2017 – March 2020)

Stephen and Lucy Chang Science Library, Rutgers University, New Brunswick, NJ

Served as the direct, front desk support for students, faculty and staff and assisted with any inquiries and tasks.

Learned to adapt customer service styles to different patron populations such as international students, patrons with disabilities, and technologically challenged patrons.

Utilized knowledge of ExLibris Alma Library service platform to conduct library transactions and process materials accurately.

Performed routine library services such as checking out books, periodicals, and other materials, shelving and assisting with interlibrary loan.

Found resources for users such as course reserves, interlibrary loans, and library policies.

Trained up to two part-time student employees.

Collaborated with other student employees on projects such as shifting, packing outgoing mail, and unpacking incoming mail.

Assisted with the layout and moving of large furniture, renovations of spaces, and opening of new spaces.

Trusted to be a key holder and manage the Service Desk in the absence of a full-time library supervisor.

Maintained library opening and closing procedures by following established procedure and reporting any incidents to university police.

Administrative Assistant (September 2016 – August 2017)

AZNO Foot & Ankle Specialist, East Brunswick, NJ

Provided friendly and accurate customer service to patients as well as prospective patients at receptionist/registration desk.

Created and updated over 200 patients’ electronic health records and verified their insurance before submitting any insurance claims to providers.

Ensured security and confidentiality of patient information.

Handled medical billing and claims.

SKILLS

SQL (school coursework + Udemy SQL Bootcamp + online resources)

Microsoft Excel

Customer Service

Teamwork

Effective communication

Eagerness to learn

HONORS & AWARDS

Dean’s list (Spring 2020, Fall 2019, Spring 2019 & Fall 2018 )

Graduate with Scholastic Honors in School of Communication and Information.

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