Current Software Consultant

Thomas M. Manning

* ********* ** *************@*****.*** tommanning.com 978-***-****

Maynard, MA 01754

EDUCATION

Dean College; School of Business Franklin, MA

Bachelor of Arts in Communications Graduated: May 2018 Concentration: Multimedia Production

EXPERIENCE

Apple Inc. Marlborough, MA

Technical Expert 2016 - Present

• Mentor and train new technical support hires to increase competency and benefit the company

• Perform hardware repairs, installments, and configurations on all devices

• Maintain a strong understanding of iOS and MAC OS troubleshooting operations Technical Specialist

• Diagnose customer’s hardware problems and install, modify or repair the iPhone Operating System

• Make customer satisfaction a priority by providing a positive, memorable, and personable customer experience Product Zone Specialist

• Demonstrate extensive knowledge in products and services to ensure each customer is highly satisfied to drastically increase customer service goals, customer retention, and company revenue Professional Photographer/Videographer

Freelance Photographer, Videographer, Editor 2016 - Present

• Over 5 years of experience in shooting weddings, portraits, sports, landscape, nature, and special events

• Manage all facets of photo shoots including scheduling, planning, photo editing, and working closely with clients to create rapport and memories that last a lifetime

• Adapts to several different photography and videography styles for client’s needs to provide the best result Dean College Department of Marketing Franklin, MA

Photography Intern 2017 - 2018

• Provided a portfolio of high quality, dynamic photography to be displayed on the Dean College website, social media platforms, and brochures to advertise the campus to multiple audiences and to increase digital traffic WGAO Radio Station Franklin, MA

Music Director 2014 - 2018

• On-air talent and disc jockey for Power 88.3 FM — A student run, top 100 rock radio station, broadcasting to the surrounding towns and districts of Franklin MA.

• Scheduled and selected all music, public service announcements, breakers, and drop-ins for the automation system to create a seamless listening experience

• On-call to assist students at any time during their radio shifts Roasted Red Peppers Restaurant Maynard, MA

Chef Assistant 2012 - 2016

• Worked jointly with head chefs, gathered ingredients, cooked, and cleaned food preparation areas, while maintaining excellent customer service.

• Maintained, performed, and managed cleaning tasks within health services guidelines for public restaurants. SKILLS

Computer: MS Office (Excel, Word, PowerPoint); Adobe (Lightroom, Photoshop, Premiere, Audition) Technology: Mac OS (iOS, Watch OS); Logic Pro X, Final Cut Pro X, Pro Tools 12HD and 13HD

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