Manager

Zoeb Manji

Address: **-**** ******** ********, *******, V5H4S2

Phone: +1-778-***-****

Email: *********@**********.***

PROFILE

Seasoned hospitality manager, with 10+ years of experience in hospitality and sales-based environments; consistently offers professional, friendly and engaging service to diverse guests

Demonstrated ability to coordinate work in multiple departments of a hotel, with ability to motivate others to act as entrepreneurs while innovating profitable guest-oriented solutions

Experienced in planning and execution of budgets; reputable record of generating sales through up selling and through ensuring that all hotel rooms and facilities are utilized. Experience in dealing with/negotiating OTA’s

Proactive and able to prioritize and make effective decisions; a relationship builder with ability to interact and influence staff at all levels

Committed to ensuring a positive guest experience at all times, to ensure repeat business or referrals that increase overall sales

Fluent in English and Hindi; proficient in Spanish

WORK

EXPERIENCE

05/2019 - 11/2019

General Manager, Sandcastle Inn, Parksville, Canada

Responsibilities:

Worked here as part of a year contract with the Evergreen Hotel Group

Ran the hotel on a daily basis including; human resources, forecasting, accounting, sales strategies, supply ordering & maintenance whilst ensuring operational efficiency at all times.

Responsibility for the financial success of the property

Dealt with any problems that arose on a daily basis.

11/2018 - 05/2019

Operations Manager, Travelodge, Vancouver, Canada

Responsibilities:

Worked here as part of a year contract with the Evergreen Hotel Group

Establish operation strategy in a team for improving sales

Prepare data and information for making regular report data analysis

Perform data analysis for complex data and files

11/2015 - 01/2017

Assistant General Manager, Best Western Greater London, London, UK

Responsibilities:

Controlled the Sales and Profitability of the hotel

Developed and monitored hotel budget

Monitored overall condition of guest rooms, public areas and hotel grounds

Hired and trained new colleagues

Kept up to date with all Best Western policies and promotions

10/2013 – 10/2015

Operations Manager, Coast Hotels, Vancouver, Canada

Responsibilities:

Recruiting and managing a front office of 10 employees

Maintained a high standard of customer service at all times, running the hotel on a day to day basis, security checks, looking after VIP’s and high profile guests, handling and auditing main hotel safe and outlet tills, successfully turning around guest complaints and problems

Responding to any online feedback associated with the hotel, organized monthly meetings with regular guests, maximized and audited sales revenue

Overseeing the duties of the front staff by monitoring the expected bookings, to make sure that the guests are being welcomed and greeted in an appropriate manner and that their registration and check in procedures have been carried out in a warm and friendly manner

06/2011 - 6/2013

Guest Relations/Operations Manager, Crowne Plaza, London, UK

Responsibilities:

Managed a front office of 14 employees; ensuring they received proper training; ensured health, safety and security of all staff and guests

Maintained a high standard of customer service at all times with many day to day responsibilities

Responded to any online feedback associated with the hotel, organized monthly meetings with regular guests, maximized and audited sales revenue

Perform data analysis for complex data and files

01/2011 – 06/2011

Front of House Manager, Crowne Plaza 5 Lakes, Colchester, UK

Responsibilities:

Worked here as cover for the Front Of House manager as the hotel had recently been taken over by BDL; involved directly in the running and organization of the front office

Communicated with revenue and reservation departments to ensure smooth operations

Nominated for IHG group innovation award

12/2008 – 12/2010

Various Hotel Management Positions, Crowne Plaza, London, UK

Responsibilities:

Concierge, Front Desk, F&B, Housekeeping, Maintenance

EDUCATION

08/2010

Bachelor Degree of International Hotel and Hospitality Management Thames Valley University, London

OTHER

Drive 2 Humanity 10/2015

Organized a collection via posts on social media, adverts and word of mouth in regards to collecting supplies for the 'Jungle refugee camp' in Calais, France and assisting in humanitarian aid.

We received a large number of donations and the trip was a highly successful one.

Employee of the Year 2013

Employee of the year Crowne Plaza London Docklands Hotel

AICR UK Receptionist of the Year 2012

Worldwide competition consisting of various stages pitting receptionists against each other from all over the world. By finishing top I represented the UK internationally

REFERENCES

References available on request

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