Store Manager Customer Service
Resume:
BOBBI NETHERCUTT
SUMMARY
Talented Customer service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
CONTACT
PHONE:
EMAIL:
*************@*****.***
EDUCATION
Jefferson Community College
09/2001 – 09/2004
Watertown N.Y.
Social Sciences Education
Watertown High School
09/1997 – 06/2001
Watertown N.Y.
Graduated: 06/2001
WORK EXPERIENCE
Walmart - Customer Service Associate
02/28/2019–Current
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast and friendly service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Processed customer account payments and changes.
Maintained up to date knowledge of store policies regarding payments, returns, and exchanges in order to provide speedy and accurate service to each customer.
Hampton Inn and Suites – Front Desk Agent
08/2018–02/2019
Balanced accounts and conducted nightly audits to keep bookkeeping up to date.
Completed end of day reporting and balanced registers to maintain financial accuracy.
Coordinated with internal departments to handle a wide range of guests needs and wants.
Posted charges, updated accounts and issued bills to departing guests.
Managed customer complaints and rectified issues to complete satisfaction.
Monitored reservations to track incoming parties and special events.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Dollar General - Asst. Manager
12/2017–08/2018
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team members strengths to optimize floor coverage and service levels.
Assisted in over-all day to day operations of the store including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Processed credit and debit card payments and returned proper change for cash purchases.
Family Dollar Store INC. – Store Manager
07/2016 – 12/2017
Monitored supplier operations to verify quality, delivery schedule, and contract confirmations.
Updated store pricing, signage, and merchandising based on current promos.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Delegated work to employees based on shift requirements, individual strengths and unique training.
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