Management, Lean and Continuous Improvement Mngr., Employee Developmen

**** *. ********* **. 509-***-****

Spokane Valley, WA 99016 *************@*******.***

Terri Gravelle

Professional Skills

General Management and Operations Management

• Twenty years’ experience maximizing profitability and productivity through tactical and operational planning.

• Mentor and facilitate high performing teams using the TED*/3 Vital Questions and People First frameworks.

• Develop daily standard work, work instructions, operating procedures, and training curriculum.

• Facilitate Lean Manufacturing training to decrease waste and increase productivity throughout organization.

• Manage for Daily Improvements using KPI data and root cause analysis to execute rapid improvements. Recruitment, Training, and Management Development

• Innovative business leader establishing high-yield training programs and work instructions.

• Model Respect for People to improve culture, communication, and collaboration among business units.

• Developed programs targeted for revenue and profit growth while enhancing leadership competencies.

• Cultivated business relationships to increase cross-departmental collaboration and achieve goals.

• Consistently hired and trained motivated individuals to ensure effective succession planning. Certifications and Abilities

• TED*/3 Vital Questions Certified Trainer – certification.

• Lean Enterprise Certificate Program – certification.

• Inland Northwest Consortium for Operational Excellence participating member.

• Highly skilled at technical writing of policies, procedures, and work instructions.

• Knowledgeable in TL 9000, ISO 9001, ISO 14001, and OSHA safety regulations.

• Proficient with ERP systems, barcode scanning equipment, and thermal label printing equipment.

• Advanced user of Microsoft Office programs; Windows, Excel, Power Point, Visio. Education

2019 – Present – Univ. of Phoenix. Master of Business Administration; completing Feb. 2021 (GPA 3.9) 2012 - 2014 - University of Phoenix. Bachelor of Science in Business – Management Concentration (GPA 3.7). 2010 - 2012 - University of Phoenix. Associate of Arts, Foundations in Business (GPA 3.91). Professional History

2013–2020: Production Supervisor, Purcell Systems, Inc. an EnerSys Co. Spokane, WA

• Exceptional leadership in resource planning and management, training, quality, and continual improvements.

• EnerSys Operating System (EOS) Committee member; facilitate training (MDI, KPI, 5S, and Lean Mfg., etc.).

• Facilitated team’s Continuous Improvement projects yielding approximately $46,000 savings in 2019.

• Project planning and implementation of Hoshin activities derived from X-Matrix / Transformation Plans.

• TED*/3 Vital Questions Certified Trainer; Chairperson of Culture & Communication Committee.

• Lead assembly team to meet or exceed Production goals: Safety, Quality, Delivery, Productivity

• Define, update, and implement manufacturing and quality control processes to meet or exceed business goals.

• Created and developed two new positions to streamline multi-departmental functions into one process.

• Manufacturing process improvements: reducing task time 50%, Kanban systems, and 60% waste reductions.

• Warehouse process improvements: reducing material picking times by 55%, decrease inventory variance 98%.

• Implement 3-point bin address and Racetrack yielding $36,000 annual savings. 2012–2013: Senior Project Lead, HGA Quest Services Spokane, WA

• Coordinated travel team to safely and quickly complete reset projects at Home Depots throughout Pacific NW.

• Cultivated cross-departmental business relationships to increase collaboration and achieve project deadlines.

• Successfully executed consumer-based marketing promotions and ad campaigns at the retail level.

• Perform in-store audits to ensure appropriate materials and supplies arrive by project start date. 2011–2012: Assistant Store Manager, Dollar Tree, Inc. Spokane, WA

• Managed all facets of store operations, improved morale, safety, and productivity.

• Developed operational strategies by analyzing historic sales data and corporate merchandise bulletins.

• Revitalized and enhanced customer service which improved Customer Service Survey scores by 10%.

• Protected associates and assets through accurate and safe cash handling practices.

• Authored and executed daily action plans for each team member; achieved daily productivity and sales goals.

• Resolved customer and associate concerns in a consistent, ethical, and timely manner. 2007-2010: Warehouse Supervisor, Safelite Auto Glass Spokane, WA

• Supervised warehouse and wholesale business functions; yielding efficient and safe warehouse operations.

• Successfully completed First Line Managers Training and People First Management Training programs.

• Established culture which consistently delivered World Class customer service.

• Cultivated high-yield team through effective recruitment and establishing clear expectations.

• Developed procedural best practices and SOP; implemented in warehouses nation-wide.

• Managed warehouse delivery vehicle fleet and material handling equipment.

• Improved Physical Inventory results improved by an annual average of 20%.

• Reduced breakage-scrap/shrink amount to 50% of annual budget through first three fiscal quarters in 2009. 2005-2007: Operations Lead, Haakon Industries, Inc. Cheney, WA

• Key-carrying Operations Lead at a mid-volume HVAC manufacturing plant.

• Developed Operations Department; consolidating receiving and production support tasks.

• Composed Receiving Standard Operating Procedure, increased warehouse inventory management efficiencies.

• Created comprehensive training program; increased receiving accuracy to 99.98%.

• Utilized Lean Manufacturing concepts to establish a Racetrack, reduced waste and increased productivity.

• Launched barcode system; conducted firm’s inaugural physical inventory using this system.

• Developed and implemented a Kanban system to alleviate stock outages and eliminate Production disruption.

• Redesigned the Material Reallocation Program; decreased inventory of stagnant parts by 75%. 2002-2005: Receiving Supervisor, The Home Depot Everett, WA

• Receiving Supervisor at high volume retail stores; covered Night Operations Manager as needed.

• Administered training to Receiving Supervisors at multiple locations throughout region.

• Coordinated Eastern and Western Districts’ launch of BEAR (Back End Automated Receiving) Programs.

• Reduced and sustained organization’s Physical Inventory variance at 1% of total sales.

• Collaborated with vendors to recapture maximum credit dollars for customer returned product.

• Recruited, scheduled, and developed high performing team, performance review administration.

• Establish a specialized training program yielding Corporate Operations Audit scores increasing by 30%. 1997-2002: 747 Lead Mechanic, The Boeing Company, CAG Everett, WA

• Completed First Line Supervisor Training, acquired promotional status within 6 months.

• Lead Final Assembly Team; achieved 747 Wing Package On-Time Delivery and End-of-Line Yield goals.

• Conducted daily, weekly, and monthly crew meetings and training.

• Innovated solutions to challenges in collaboration with Supervisors, Quality Assurance, and Customers.

• Cultivated excellent working relationships with Support Shops, resulting in above average results by team.

• Researched blueprints and BAC specifications to resolve issues and prevent production slow down.

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