Customer Service
Resume:
November **** - Present
Sky D Miller
*** *********** *** **** *******,Texas 79703
432-***-**** • *****.****@*****.***
Key Qualifications
● Excellent communication skills.
● Strong organizational abilities.
● Passion to serve customers and meet their needs.
● Fast leaning abilities
● Works well in a fast growing work environment
● Self- motivated and disciplined individual with a strong work ethic and proven track record.
● Dependable, personable, and dedicated to excellent customer service. Work Experience
Bank Teller
First Basin Credit Union
● Follow the established policies and procedures according to the credit union and superior’s direction.
● Greet members
● Receive and direct phone calls
● Maintain a organize work environment.
● Maintain a clean, neat professional work appearance.
● Cross sell credit union services and products.
● Sell and prepare cashier checks, bank to bank wires, and certificates of deposit.
● Make connections with members by engage in friendly and genuine conversation throughout transactions.
● Pay attention to detail while provide excellent and accurate member services.
● Provide service to diverse members base including large spanish speaking populations.
● Examine cash and checks carefully to guard against acceptance of counterfeit checks.
● Receive cash and check deposits verify account and look for check endorsements.
● Preform deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations.
● Enter member transactions into computer and issue receipts.
● Ensure that every member leaves satisfied with their bank experience.
● Preform withdrawals upon members approval.
● Create Currency Transactions Report (CTR) through Word document weekly.
● Monitor and report suspicious activity on accounts.
● Update monetary database using Excel.
● Count large some of money in excess of 400k.
● Preform regular vault audits.
● Order cash from Federal Reserve.
● Service ATMs.
● Open Kid Clubs accounts.
● Open member Saving, and Checking accounts.
● Issues debit cards for members.
● Traveled to disabled members.
● Open and close the credit union lobby and drive-in.
● Perform other task requested by supervisor as they relate to credit union functions. Cashier
H-E-B
● Follow policies and procedures to ensure that shrink is minimized.
● Welcome and greet every customer every time.
Present
June 2017
● Adapt to different customers interactions and situations.
● Provide an unique customer service.
● Make connections with customer by engage in friendly and genuine conversation throughout each transaction.
● Provide customers with fast, friendly, accurate and safe service.
● Blend problem solving skills with decision making to positively impact customers experience and resolve customer concerns.
● Welcome customers to self-checkout and provide assistance when needed.
● Monitor self checkout area.
● Knowledge of products to provide customer with information and identify sell opportunities.
● Processed sales and payments.
● Provide price checks and markdowns on mainline registers and self-checkout.
● Train and Monitor new cashiers.
● Maintained accurate records of all transactions.
● Packaged merchandise and assisted customers in loading when needed.
● Thank every customer after transactions and be sure every customer leaves satisfied with their shopping experience.
● Assisted with inventory management activities.
● Helped stock shelves.
● Provide support in various departments.
Education
Real Estate Classes
Real Estate U
● Working to get Real Estate License
● Knowledge in the Laws of Real Estate
High School Diploma
Midland High School
● Graduated with a 3.7 GPA
● 4 year member of the A B honor roll
● 1 of 4 officers of high school dance team
References
● Lily Rayos - Manger, Phone number- 432-***-****
● Montse Garcia- Supervisor, Phone number- 432-***-****
● Chassity Tryon- Co-worker, Phone Number-432-***-****
Contact this candidate