Customer Service Data Entry
Resume:
Brigetta Vitelle
Professional Summary
Hardworking and reliable, focused on going above and beyond to support the team and serve customers. Offering top-notch customer service and motivated to continue to learn and grow as a professional.
An expert in data entry with 15+ years of related experience and advanced ten key skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. Skills
Data entry
Data collection monitoring Patient data collection Crew leadership Team leadership
Financial data entry Account reconciliation
Experience
Lead Data Entry Tech
Carl Zeiss Vision Inc. - Montclair, CA
Continuously classified and filed records to keep the system efficient and all information organized.
Consulted with doctors to understand their desires and suggest the best products to meet their needs.
Entered and reviewed the incoming orders and assigned work to the production teams to maintain a demanding schedule.
Verified patient demographic data, forms, and insurance information. Coordinated with doctors on behalf of patients to set up and arrange special referrals. Manager
Food Connection - Grand Terrace, CA
Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Supported back office procedures, including hiring and employment processes. Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
Monitored the performance of servers and consistently improved the productivity of each team member with hands-on, motivational approaches. Managed the registers at the front counter, including counting every drawer before and after each shift.
Protected customers and the liability of the establishment by keeping operations in line with health codes.
9339 Placer st, Rancho Cucamonga, CA 91730-4048
Ph: 909-***-****
***********@*****.***
Mar 1997 - Jun 1999
Jun 1990
Senior Collections Rep.
Morgan Stanley Dean Witter - Sandy, Ut
Collected payments, updated accounts and notified customers of additional responsibilities.
Turned over account records to attorneys to help them pursue customers who failed to respond to collection processes.
Monitored overdue accounts to track new payments and document continued issues. Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current.
Established repayment schedules that worked with the customer's financial situation. Located delinquent customers through methods such as tracing finances, inquiring with utilities and questioning neighbors.
Education
High School Diploma
San Pasqual High School - Escondido, CA
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