Manager Customer Service
Resume:
VICKY DE BRUYN
Secunda, Mpumalanga
*********@*****.***
Willing to relocate: Anywhere
Cleaning Contract Manager
Afri Services - Secunda, Mpumalanga
October 2019 to Present
• Ensuring cleanliness of site
• Building and maintaining good relationships with allocated clients
• Managing all staff
• Arranging relief staff
• Site inspections and training of staff
• Weekly administrative and reporting duties
• Stock management
Housing Coordinator
Sasol - Secunda, Mpumalanga
January 2018 to October 2019
Site safety and housekeeping checks
Investigate and resolve tenant queries and complaints Terrain management
Residential portfolio management
Handling of building evacuation and occupation inspections Assist with building upgrade projects
Handle project tenant relocations
Compile progress reports
Manager
CHW Home Appliance Repairs - Trichardt, Mpumalanga February 2015 to July 2017
Stock Control
Customer service
Over the counter sales
Technical repairs on appliances
Reason for leaving: Business was sold
QC Officer Facilities Management
Sasol Secunda - Secunda, Mpumalanga
February 2014 to December 2014
WORK EXPERIENCE
Duties: Manage Service Provider maintenance work
Checking & Verifying Cost estimations on maintenance work Safety checks on all maintenance work in progress
Toolbox talks with Service Providers
Attend to Service Provider Safety Audits
Handling tenant complaints
SHE Representative duties
Reason for leaving: Resigned
Customer Service Agent Facilities Management
Sasol Secunda - Secunda, Mpumalanga
October 2006 to January 2014
Duties: Handle customer complaints via contact centre Loading defect notifications on SAP
Check Job Cost Estimations from Service Providers
Key management of all vacant facilities
Handling of diaries for QC Officers & Group Leaders Reason for leaving: Accepted QC Officer Training position Project Administrator
Sasol Shared Services
February 2005 to September 2006
Duties: General admin duties
Handling of diaries for Project Managers
Administrative support to team members
Stock control (Stationary, furniture, etc)
Arranging lunch for external consultants
Arranging Safety & Health training for consultants Arranging Permits & Network access for consultants Minute taking and capturing of Steercom meetings
Assisting Facility team with floor plan drawings on Vision Assisting Change Mngmt team with sessions
Maintaining Project data structure on Livelink
Timesheet co-ordination of external consultants
Reason for leaving: Project rolled out to rest of Sasol departments Technical Officer
Water & Ash
May 2001 to February 2005
Duties: Capturing data on waste disposal database
Creating feedback reports for Manager & Business Units Creating monthly statements for cost recovery from Units Assisting secretary with duties
Diary handling for Senior Level Managers
Reason for leaving: Accepted better employment offer Administrator
Welding & Mechanical Maintenance Services
August 1999 to April 2001
Duties: Time capturing of personnel
Running payroll
Assisting planner with job card creations
Assisting planner with job card time allocations
Purchasing of material for various plants
Assisting secretary with duties
Payment recons
Reason for leaving: Accepted better employment offer Technical Clerk
Welding Co-ordination
January 1999 to July 1999
Duties: Loading welding x-ray requests
Giving assistance to other users on x-ray system
General office duties
Reason for leaving: Contract expired
Planning Clerk
Waterworks
November 1998 to December 1998
Duties: Job card time capturing
Reason for leaving: Vacation work
Certificate in Project Management
Oxbridge Academy - Secunda, Mpumalanga
February 2019 to Present
Cert in Introduction to Draughting
Intec - Secunda, Mpumalanga
February 2012 to November 2013
Cert in A+ IT technician
Giga Skills training - Secunda, Mpumalanga
February 2010 to November 2010
Secunda High School - Secunda, Mpumalanga
CONTACT CENTRE (7 years), TIME MANAGEMENT (5 years), LIVELINK (1 year), Microsoft Office (10+ years), SAP System (8 years), Administration (10+ years), Stock Control (3 years), Payroll Administration (5 years), Debtors And Creditors (3 years), Sales And Management (3 years), Customer Service (10+ years), Facilities Maintenance (8 years), Site Agent (3 years)
EDUCATION
SKILLS
Interpersonal Communication Skills
Practicing Time Management
Livelink
Team advantage
20 keys
Performance Management
Facility Maintenance Exec work instruction
Service Function CRM Contact centre
Level 1 First Aid
Working at heights
Advance driving course (Skid control & Anti-hijack) SHE Representative
External Courses:
A+ IT Technician Certificate (Giga Skills Training) Introduction to draughting certificate (Intec College) Construction safety & Quality Management Attendance Course (Wits University) ADDITIONAL INFORMATION
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