Melissa Finegan
***** * ****** **, *******, AZ **326
Cell: 602-***-****
**************@*****.***
Patient Service Representative
Profile
Administrative support professional offering versatile office management skills and proficiency in microsoft office programs. Strong planner and problem solver who readily adapts to change and exceeds expectations. Able to balance multiple priorities and meet tight deadlines without compromising quality. Provides supportive and rehabilitative services to individuals and their families requiring assistance with substance abuse issues, mental health disorders and co-occurring mental or physical health needs.
Key Skills
Office Skills:
MOS Certified, 2007
Office Management
Records Management
Customer Service
Spreadsheets/Reports
Event Management
Calendaring
Soft Skills
Executive Support
Travel Coordination
Computer Skills:
MS Word 2007 Advanced
MS Excel 2007 Advanced
MS Outlook 2007
MS PowerPoint 2007 Advanced
MS Access 2007 Intermediate
Adobe Acrobat Pro X
One Note
Windows
Accounts
Receivable:
Daily deposits
Electronic wire transfer
Cash posting
Collections
Account reconciliation
Medical Billing:
ICD-10
Medical Terminology
Level 1fingerprint clearance card
AZ State Certified Peer Support DES Benefits Suicide Prevention Training
CPR Certified
Experience
NCADD/Weldon House Case Manager, BHT 01/2013-Present
Dignity Health Medical Receptionist 03/2016-08/2016
United Healthcare Intake Coordinator 07/2007-08/2008
Highlights:
Established strong interpersonal relationships to give support and effectively achieve results.
Provided timely, courteous and knowledgeable response to information requests.
Ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed client service.
Effective team player focused on accomplishing team goals and productivity.