Sales Manager

CURRICULUM

VITAE

OF

AMELIA PILLAY

*. PERSONAL DATA

Title : Miss

Surname : Pillay

First names : Amelia

Date of Birth : 25 July 1987

Contact Numbers : 074-***-****

Residential Address : 16 Madurai Road

Northdale

P.M. BURG

3201

Postal Address : Same as above

Email Address : *********@*****.***

Identity Document No : 870**********

Gender : Female

Marital Status : Single

Dependents : None

Religion : Christian

Health : Excellent (non-smoker)

Criminal Offence : None

Driver’s License : Yes

2. EDUCATIONAL BACKGROUND

Last School Attended : Woodlands Secondary School

Highest standard passed : Matric

Year Obtained : 2004

Subject : English, Afrikaans, Biology, Accounting, Maths

Geography

3. TERTIARY EDUCATION

Qualification : NATIONAL NQF LEVEL 6 DIPLOMA IN

BUSINESS MANAGEMENT

Name of Institution : FET College

Year Obtained : June 2006

Subjects : Cost Management Accounting

Computer Studies

Entrepreneurship & Business Management

Sales Management

4. SKILLS & COMPETENCY

Computer Certification Skills:

Organizing and Planning Skills

Communication Skills:

Languages: English

Good (speak, read, write)

Afrikaans

Good (speak, read, write)

Zulu

Fair (conversational)

: Microsoft Word & access; Microsoft Excel;

Microsoft PowerPoint; Ms Outlook and

Sage Pastel accounting partner v14

Arranging venues for meetings and workshops

Written

Minutes taking

Report Writing

Verbal

Telephone adequate

Networking

Negotiating skills

Conflict solving

Supervisory /

Leadership Skills:

Performance and results orientated honesty and integrity.

Ability to work independently, under pressure and meet strict deadlines

Team player with good Interpersonal skills.

Community /

Volunteer Work: LifeLine – Rape, bereavement and domestic

Violence part time email counselor. Completed counseling

5. WORK EXPERIENCE

A.) Name of Organization : Evolution Call Centre

Position : Sales Team Leader / Manager

Duration : February 2019 – June 2020

Reason for seeking : Due to COVID 19. Company restructured and

Other employment downsized staff.

General Duties

Supervising of sales consultants inbound and outbound calls.

Provide leadership to the team, being an example of time management, people skills and motivation.

Sales Administration.

Build strong sales teams, that focus on teaching targets and whom are target driven.

Present the latest marketing motivational sales tools and strategies to the teams making sure they are fully equipped to sell the different products effectively

Attract and retain skilled sales consultants.

Assist in the achieving of sales forecasts and targets.

Team building and customer service.

B) Name of Organization : OK Furniture (Shoprite Group)

Edendale

Position : Branch Manager

Duration : September 2016 – February 2019

Reason for seeking : Cost of commuting as well as the long retail

Other Employment hours incl (Sundays, public holidays etc)

General Duties

To manage the day to day running of the store, ensuring the company standards and procedures are being carried out.

Drive sales targets both daily and monthly. Daily meeting with sales team, to ensure accountability and daily sales commitments are made as per forecasted figure sheet.

Weekly one on one session with sales advisors, tracking individual performance and to provide support and performance management in weak areas pertaining to job specification analysis.

Manage and control financial aspects of the store, ensuring store profitability.

To adhere to merchandise standards that are in line with the brand requirements to ensure good a product mix.

To ensure proper stock management and control to minimize loss and to ensure product availability.

To deliver the best customer service, as to ensure the best customer experience

Inspection of delivery agent’s vehicles, ensuring safe and reliable transportation of goods and services rendered.

Maintain excellent relationships with all relevant supplier representatives and service providers.

Recruiting, planning and administrating payroll effectively and accurately

Conduct effective stock takes, ensuring no loss or shrinkage to the company.

Prepare for monthly regional management store visits and checklists, making sure all aspects are in line with the company standards.

Prepare monthly health and safety Osch act reports to be sent to the regional manager.

Ensuring weekly available to sell and promotional price changes are being executed by the sales team.

Check daily floor walks given to sales consultants are complete and in line with the company standard.

Making sure daily prospecting and canvasing is done by the sales consultants.

Checking and authorizing of credit sale agreements making sure proper procedures and legal obligations with regards to the NCA are being adhered to,

Eliminating fraud and bad debt.

Dealing with customer complaints and queries effectively

Delegating duties effectively to staff and following up making sure assigned duties haven been followed through to completion and accurately done.

Organizing and preparing store for promotions and marketing the store effectively.

Issuing weekly reports, available to sell and promotional price changes are being carried out.

Opening and closing of the store, as well as attending to alarm call outs.

Conducting weekly alarm tests, making sure that any in effective zones or faults picked up on the report are investigated and resolved.

Cash up and banking, investigating and resolving any till shortages/overages taken in by the cashier.

Human resource and people management, coaching and disciplining of staff following the proper company disciplinary procedures, ensuring accountability

C) Name of Organization : Crissie’s Transport and Trading

Position : Operations Admin Controller

Duration : June 2012 – August 2016

Reason for leaving : Company downsized

General Duties:

Co-ordinating of driver’s delivery routes.

Resolving vehicle breakdowns making sure all vehicles are roadworthy.

Time management, sky track drivers progress regarding deliveries.

Weekly inspection of vehicles, booking of vehicles for services.

Preparation of monthly reports.

Resolve staff complaints and queries, conduct minor disciplinary hearings.

Follow proper procedures in inviting quotations according to company policies.

Deal with telephonically, written and physical customer queries.

Monitor quality of goods and services, supplied by the service providers.

Check and monitor matching up of certified invoices against orders issued during the payment process in order to reduce possibility of fraud.

Health and Safety protocols to maintain standard and to attain required level.

Logistics compile cost and comparison, arrange documentation for courier.

D.) Name of Organization : Duncan’s Industrial Tools (Honda,

Metabo, Hitachi, Makita, Bomag

suppliers) & Construction Plant Hire

Position : Branch Secretary/ Assistant Manager

Duration : August 2007 – May 2012

Reason for leaving : Growth Limited

General Duties:

Inspect and quality check, off hired equipment for any damages, and pick slips make sure all the conditions of hire has been adhered to.

Screening and interviewing of employees and process of induction.

Liaise with site agents and buyers, completing quotations and requisitions ensuring correct procedures are being carried out.

Make sure the site agents and engineers plant hire schedules are received, timeously ensuring current month end payments to be received on time.

Collection of driver’s documentation and carry out, daily reconciliation of hired plant and contracts, delivery notes, return notes, grvs, gis notes.

Hire co-ordinator of hire plant being issued to contractors and customers, ensuring correct use and application of machinery and explanation of terms and conditions of hire.

Costing and ordering of spares for customers and workshop.

Prepare relevant financial reports/ stats for monthly report back meetings.

Delegating and supervising of staff, including payment of wages to casual staff.

Attend and minute staff and sales meetings, incl attendance of debtors meeting, with other plant hire companies.

Relieving of workshop clerk when unavailable, by booking in new repair jobs, and creating the relevant job cards.

Dealing with customer queries and services, ie: repair jobs, and spares ordered and provide feedback ensuring customer satisfaction.

Invoicing of hire, sale and repairs, capturing and all information received, investigate and correct all documents and contracts where necessary.

Managing and dispatching of vehicles. Exercise internal control over banking, receipts, petrol provision & petty cash relating to fund usage, payment of creditors.

Safekeeping of confidential information example: tender documents client contracts.

Auto spec report and mail shot stats, compile monthly reports on architects that have specified and browsed company products, as well as compile a quarterly mail shot to relative architects, quantity surveyors and contractors.

Ordering of stationery, groceries and staff uniforms as and when required.

Marketing, ordering and approving of business cards, company brochure, calendars. Updating and circulating of staff contact numbers, birthdays, coordinating of birthday cakes, get well cards on behalf of management.

Collate information on orders received and compile project control files on each project within the various regions.

Other ad – hoc admin duties.

E.) Name of Organization : PAFTA (P.M. BURG Association for the

Aged)

Position : Admin Clerk

Duration : June 2006 – July 2007

Reason for leaving : N.G.O growth limited

General Duties:

Telephone:

Managing the switchboard & reception area.

Making sure that all communication equipment is in good working condition.

Update telephone list.

Receive and transfer calls to relevant officials.

Taking messages and emailing to relevant officials.

Issue and monitor user codes.

Monitoring of all telephone accounts.

Keeping records of our telephone accounts (private and official).

Receive money and issue receipt for private calls.

Report faulty telephone lines.

Administration:

Compile minutes and reports.

Maintaining personnel records for the manager.

Attending to queries and taking messages

Maintain the manager’s dairy.

Receive and respond to correspondence and memos through fax and e-mail

Co-ordinating fundraisers including effectively marketing and advertising the fundraiser in aid of the organization.

Appeal for sponsorships sourcing potential new sponsors.

Managing of mail, receipt and dispatch of incoming and outgoing mail.

Maintain a stock register & responsible for annual stocktaking.

Exercise internal control over banking, receipts, petrol provision & petty cash relating to fund usage and payment of creditors.

Prepare relevant financial reports for monthly report back meetings.

Screening of prospective visitors and clients.

Attend to all safety measures, ensuring that they are in optimum working order.

Attending to orders, requisition and quotations, ordering of stationery, consumable and equipment.

Provide typing services in respect of a variety of correspondence.

Setting up and maintenance of an efficient filing system.

Safekeeping of confidential information.

Issuing of contracts / hall hire bookings and enquiries.

F) Name of Organization : Department of Education

Position : Internal Moderator

Duration : November 2005 – Dec 2005

Reason for leaving : College vacation position

General Duties:

Evaluating of matric scripts.

Internal moderation of scripts.

6. REFERENCES

Contact Person : Trishia Merlin Sewsunker

Name of the Organization : Evolution Call Centre

Position Held : Manager

Contact details : 066-***-****

Contact Person : Rodney Kemp

Name of the Organization : Ok Furniture Area 7

Position Held : Regional Manager / Line Manager

Contact details : 083-***-**** / 011-***-****

Contact Person : Reuben Johnson

Name of the Organization : Duncan’s Industrial Tools

Position Held : Manager

Contact details : 076-***-****

Contact Person : Cheryl Naidoo (Crissie’s Transport)

Name of the Organization : S.A.P.S

Position Held : Supervisor

Contact details : 033-***-****/ 081-***-****

HOPE I MEET YOUR FAVOURABLE CONSIDERATION…. THANK YOU

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