Lula Hayes – Virginia Beach, VA

Contact #757-***-****

ADMINISTRATIVE PROFESSIONAL

Skilled and devoted Administrative Assistant II/Accounting Clerk offering an impressive background of over 15 years in a variety of day-to-day execution of administrative duties, benefit clerk, and data entry. Supports the manager with data compilation reporting, Excel spreadsheets and statistical information. Works with a positive, upbeat attitude, who is self-starter and pays close attention to details. The ideal candidate who is familiar with Google drive applications, Microsoft applications, social media accounts as well as can learn the required office specific software. Works as a team member on projects, assignments, and tasks. Ability to handle multiple tasks simultaneously, prioritize assignments, effectively communicate with others in the office as well as customers and maintain composure under pressure in a fast pace environment while meeting deadlines. Process Google Drive so that the documents can be more easily to find, share and organize your files.

CORE COMPETENCIES

Invoicing Data Management SharePoint Microsoft Office (Word, Excel)/Google Drives/Spreadsheet and Database Creation ICOMS Oracle Expense Reduction Background Investigation

PROFESSIONAL EXPERIENCE

ABNB Federal Credit Union, Chesapeake, VA - Nov 2019 to March 2020

Administrative Assistant

Process incoming insurance documents for Allied Tracking Company; assist in processing of titles through the FDI (DealerTrack Technologies); prep and sort Indirect Loans for scanning in the Document Management System and prepare outgoing mail using the Neopost mailing system/sort incoming mail; updating DealerTrack returned mail addresses in ABNB system. Process Google Drive so that the documents can be more easily to find, share and organize files.

City of Virginia Beach, Dept. of Teaching & Learning - Virginia Beach, VA - April 2019 - Oct 2019

Administrative Office Associate I

General knowledge of standard office practices, procedures, equipment, and secretarial techniques; agency programs and policies; with a considerable amount of public contact. Process work purchase orders from BuySpeed, WORKS processes receipts for accuracy, completeness, and conformance to established standards and procedures. Process Google Drive so that the documents can be more easily to find, share and organize your files. Process travel reimbursement through and procurement transaction logs; update GPS, city navigation and traffic information weekly. Maintain confidential information, serve as a receptionist, answer telephone, take and dispatch messages. Respond to inquiries about Pre-K programs, qualifications, test requirements and maintain appointment calendars for Pre-K Engagement Teachers.

Cox Communications, Inc. – Chesapeake, VA - Jan 2010 – Dec 2018

Administrative Assistant II

Researched sales information posted invoice reports into SharePoint and monitored emails. Identified problems as they occurred, took appropriate steps to resolve situations, exercised some judgment in accordance with well-defined policies and consistently worked with leadership to process invoices in a timely manner. Sent out team meeting reports, scheduled meetings and take notes on a bi-weekly basis. Order office supplies on the company’s procurement card on a bi-weekly basis.

• Processed $50k invoices weekly to include the following deductions in Oracle, QA, FCR, TOA and lost CPE back charges monthly.

• Processed modified sales income through ICOMS for Business Vendors revenue.

• Updated, logged, and maintained database reports that are maintained on SharePoint as the invoices are being processed through FSVM (Field Service Vendor Management) reports. Process all contact logging of these reports (PDI, CPE, TOA, FCR, QA, MDU and the VA) monthly.

• Reviewed, updated, and tracked information for the following reports - Business Vendors Contact Listing, Business Vendor's Safety reports, Escalation reports, track and processed transponders for Managers and QA technicians monthly for EZ Pass reports. As a result, reduced reports up to 50% of teamwork.

Cox Communications, Inc. – Chesapeake, VA – Jul 2000 – Jan 2010

General Clerk II

Provided a variety of secretarial general office duties that required considerable skill, independent initiative and familiarity with office policies and procedures. Scanning and Laserfiche documents into a Google drive by moving files within reach from any smartphone, tablet, or computer. Managed and created database report for Business Vendor’s Escalations.

• Processed Business Vendors confidential badging identification forms.

• Updated log for Escalations, Badges, and new hires accountability.

• Scheduled luncheon team meetings with team and Business Vendors monthly.

ADDITIONAL RELEVANT EXPERIENCE

United Virginia Bank – Newport News, VA - Feb 1987 – Jan 1991

Credit Clerk

Processed mortgage credit applications for home loans. Assisted Credit Managers with completion of documents for loan qualifications. Verified, copied, scanned, and faxed all qualified applicants’ information to the Credit Department for final processing. Received and documented all qualified information for Managers’ approvals.

Crestar Bank – Newport News, VA - Feb 1991 – Feb 1993

Benefit Clerk

Prepared a multitude of proposals, settlements, and correspondence for Business Development Officers in the Employee Benefits Department. Answered multi-line telephone calls daily; responded to daily emails and verified all new business vendor’s mailed in documents. Copied, scanned, and filed all confidential business vendors documentation upon approval through Business Development Officers.

SunTrust Bank, Inc. – Newport News, VA – Feb 1993 – Jul 2000

Court Accounting Assistant

Processed court accountings for the Eastern region. Assisted Commissioners of Virginia to settle custody, trust, and estate accounts. Performed account balancing of court accountings and batching checks for distribution. Produced checks for contractor payments on a weekly/monthly basis. Ensured accurate, timely and confidential management of Business Vendor’s settlements with the Commissioners of Virginia.

EDUCATION AND CERTIFICATIONS

Saint Leo University, Virginia Beach, VA

Master of Science Degree - Criminal Justice: Corrections

Bachelor of Science Degree - Criminal Justice

United Virginia Bank, Newport News, VA

Residential Mortgage Lending