Officer Insurance

UGHALA SAMUEL AHAMAEFULE

Mobile: 070******** E-mail: ***.*******@*****.*** linkedin.com/in/samuel-samedo

Experienced Administrative Officer

Over 5 Years of Technical Experience

I am passionate about technical problem solving, risk assessment, and quality of service. I have been a part of technical team in FBN General Insurance for over 5 years. During this time, my organization has received numerous awards and surpassed targets set each financial year as a result of our quality services as a team. I am now ready to take my skills and passion to another level.

SKILLS

Good interpersonal skills

Excellent spoken and written

Innovative

Technical problem solving and feedback

Conscientious and pays attention to detail

communication skills

Teamwork and collaboration

EXPERIENCE

Technical officer 2016-Present

FBN General Insurance Ltd

●Received award of best customer service officer for dedication shown on the job.

●Created a module for which customers feedbacks are tracked by creating a tracking spreadsheet.

●Increased the company’s profit by 15% by effecting a smart way to managing transactions online.

●Maintained good customer relationship by ensuring timely and exceptional service delivery.

●Computer literate with significant experience in Excel.

Technical officer 2014-2016

Insourcing Ltd (contracted to FBN General Insurance Ltd)

●Reduced rate of fraudulent claims by 70% by assessing reported losses on-the-spot.

●Maintained quality service delivery by reaching out to customers on their special occasions.

●Supported company’s growth by 75% through monthly risk assessment and review.

Education

●Brigham Young University Idaho (Computer Programming), achievable 2023

●Brigham Young University Idaho (Professional Skills) 2020

●Brigham Young University Idaho (Life Skills) 2020

●Chartered Insurance Institute of Nigeria [CERTIFICATE] 2016

●Lagos State Polytechnic (HND in Banking & Finance with Distinction Grade) 2014

●Grace Polytechnic (OND Banking & Finance with Distinction Grade) 2009

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