Front Office Executive Assistant

Curriculum Vitae

Name: Neetu Sharma

Email: *****.**********@*****.***

Mobile: +971**-*******

Date of Birth: 28 October 1986

Nationality: Indian

Career Objective:

MBA professional in Human resources seeking competent position in corporate organization where I can add value to efficient operation of the office. Well versed in Executive Assistant, HR Coordination, Operations &Admin roles with efficient time management skills with Documentation, Quotation, Estimation & Professional correspondence skills along with hospitality experience. Organizational Experience:-

November 2018 till October 2019

Parveen Tour & Travels (DMC)

Designation: Inbound Operations / Customer Service

• Arrange travel for business and Leisure vacation customers.

• Determine customers' needs and preferences, such as schedules and costs

• Plan and arrange tour packages, excursions, and day trips for clients

• To keep a close follows up with customers and with Tour Guide for guest’s comfortable visit.

• Planning and selling transportations, accommodations, insurance and other travel services.

• Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations

• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travellers

• Book transportation, make hotel reservations and collect payments

• Use promotional techniques and prepare promotional materials to sell itinerary tour packages

• Deal with occurring travel problems, complaints or refunds

• Handling Online Portals and Managing Guest Reviews and Complaints

• Attend travel seminars to remain updated with tourism trends

• Enter data into our software and maintain client files& Network with tour operators

• Maintain statistical and financial records& meet profit and sales targets with Appropriate Mark Up

• Keeping good relations with Vendors and Market Research

• Follow up with TA and to keep a track on existing queries.

• Revert within 10min time to any query and keep a check on the same.

• Typing visa for the guests and follow up with the immigration for the same in case of any issues.

• Preparing Invoices and payments record

• Maintaining Visa MIS andcalculating profit

• Communicating with clients and customers about their experiences with a product or service. Taking or processing orders for a product or service.

• Listening to customer’s complaints or concerns and working to resolve their issues. Jan 2018 to November 2018

Castle IT Software Solutions, Dubai

Designation: HR / Admin Executive

• Serving as one point of contact with benefit vendors /administrators

• Maintaining computer system by updating and entering data

• Setting appointments and arranging meetings & Maintaining calendars of HR management team

• Scheduling job interviews and assisting in interview process

• Ensuring background and reference checks are completed

• Preparing new employee files

• Overseeing the completion of compensation and benefit documentation

• Conducting benefit enrolment process

• Administering new employment assessments

• Serving as a point person for all new employee questions

• Processing payroll, which includes ensuring vacation and sick time are tracked in the system

• Maintain the all kind of Candidates database separately e.g. Selected - Not-Selected Candidates, Under-Considered Candidate, On-Hold Candidates

• Following up with sales team and clients for payments

• Update MIS reports on monthly basis & providing demonstration of the product to clients.

• Issuing offer letter and Appointment letter Induction Programs

• Supervising the completion of joining formalities and ensuring that employees settle into their new roles.

• Acquainting the new employee about the company & its policies.

• Monitoring the effective utilization and retention of Manpower.

• Working on proposed package of new joiners and revised package of existing employees.

• Maintaining current HR files and databases & Answering payroll questions

• Initiating the Performance Appraisal Cycles & Maintaining current HR files and databases & Answering payroll questions

• Support Head HR in Scheduling and conducting Performance Appraisal meetings with various Department Heads. Participate in discussions and give in HR recommendations.

• Working towards improving PMS for providing rewards/appreciations for successful performers

• To ensure that Attendance Systems are followed, and salary of employees administered timely

• Responsible for employees Probation Evaluation and Confirmation Letters are sent in time

• Negotiating and amicable settling of issues among the staff arising due to Policies, Time Office, and Salary & Wage Administration matters

• Counseling/mentoring of the employees to maintain a healthy work environment and facilitating

• Handling all resignation Cases with skillfully and investigates the reason of resignation.

• Taking Exit Interviews and proper filling up of Termination forms by exiting employees before forwarding to accounts department for Full and Final Settlement July2015 toJuly2017

Avari Hotel Dubai

Designation: Duty Manager

• Ensuring Front Office team provides exceptional customer service and follows SOP

• Handle all guest queries, requirements and complaints in a timely fashion and with minimum double handling;

• Ensure all requirements for guest check-ins and standard operating procedure sarestrictly adhered Toby all personnel;

• During high occupancy periods and over-sold dates, liaise with Reservations torelease non-guaranteed blocked rooms, carry out departure control checks and book rooms in alternative hotels at best rates as required;

• Follow up on high balance reports and liaising with credit manager;

• Handling cash and entire shift procedure,approving and signing off rebates,refunds, paid outs, foreign currency exchanges;

• Authorizing early check-ins and late check-outs as special case

• Signing Registration Cards for daily checking guest after ensuring data is accurate and verifying rates and billing backups;

• VIP Arrivals, ensure proper room blocking, Meet and Greet services and Escorting

• Reviewing Front Office log book to follow up on all pending issues and ensure accurate each and takeover of shift;

• Preparing reports for DTCM, Guest Nationality and Tourism Dirham;

• Tallying PolicesystemreportsatFrontOffice;preparingincidentreportifrequired

• Preparing Front Office housekeeping discrepancy reports.

• Delegating and overseeing duties of Guest Service Agents including check-ins and check-outs of guests;

• Ensuring the lobby and public area and reception are well maintained;

• Coordinating with all departments to ensure that Front Office functions are run efficiently;

• Promoting and maintain good public relations as well as interdepartmental relations.

• Staff grooming checks and ensure to maintain hygiene standards;

• Night Shift in the absence of Night Manager

• Preparing all night shifts reports and checking all shifts work in the night shift

• Tally CC transitions, Cash Reports and City Leisure reports.

• Run the night audit after checking and tallying pre audit reports and then print post night audit report and circulate the last night figures to concern department.

• In case of any emergency preparing incident, report and taking direct actions to solve the problem.

• Solving all the issues between department and investigate thoroughly and giving clarity to HR

January 2015 toJuly2015

The Lalit Golf & Spa Resort, Goa

Designation: Duty Manager

September 2013to January2015

Zitahli Resorts & Spa, Maldives

Designation: Reservations and Guest Relations Officer July2010 to July 2013

The Oberoi Cecil, Shimla

Designation: Front Office Assistant

Education and Professional Qualifications:

Year Educational Institute Qualification

2012 HP University (India Master of Business Administration(Human Resources)

2010 Aptech Computers Computer Programming (IT)

2009 HP University

(India)

Bachelor of Arts (Psychology)

2008 P.T.U. Tally Accounts

2006 GSS Shimla 12

th

Std.

Computer Skills:

Business Software Fidelio, Opera and Prologic

MS-Office Word, Excel,PowerPoint and Internet

Applications

Industrial Training:

Period Location Training

August 2008toJanuary2009 Wild Flower Hall 22-weekstraining February2009toAugust2009 Clarkes Shimla Front Office-On the job Training

September2009toJune2010 The Oberoi Cecil,

Shimla

Vocational training

January2012toFebruary2012 The Trident Udaipur

and

Udaivillas

Cross training

Achievements and Rewards:

Date Location Achievements and Rewards

2016 Avari Hotel & Apartments,

Dubai

Best Employee for Guest

Recognition

2015 The Lalit Gold& Spa Resort,

Goa

Train the Trainer

2014 Zitahli Resorts&Spa,Maldives Best Employee of the Month Award

2013 Zitahli Resorts&Spa,Maldives Best in Up-Selling for Spa and Excursions

2012 The Trident Udaipur Best Employee in 2012 for Support 2012 The Oberoi Cecil, Shimla Twelve Outstanding Awards in1 Year

2011 The Oberoi Cecil, Shimla Employee of the Year 2010-2013 The Oberoi Cecil, Shimla No 1 in Top 10 Employees for3 years in Guest Recognition

2010 The Oberoi Cecil, Shimla Best Employee for Up-Selling Rooms 2008 Scouts and Guides Camp,

Kolkata

President Award

References: References will be provided on request.

Contact this candidate