Virtual Travel Assistant & Specialist
Resume:
Linmarie
Jacobs
Experience
** *** ****–Present
Virtual Travel Assistant• Self-employed
Working as an independent Administration Assistant for Travel Planners in the Travel Industry. Rewriting of travel documents, examining invoices and quotations, and updating database of travelers. Travel planning, guest communication and guest satisfaction
01 December 2018 – 30 April 2019
Human Resources Administrator• andBeyond
Human Resources: General Human Resource responsibilities, Office Management, assist with updating Statutory Changes, manage Receptionists as and when needed
01 February 2018 – 30 November 2018
Senior Travel Specialist• andBeyond
Creative and out of the box planning and designing of itineraries Handling reservation requests either email or telephonic Processing of reservations from quote to finalizing, including reservations, invoicing, and travel documents
Professional servicing of our dynamic direct guests Initiative-taking selling of our products and services ensuring the best possible safari for the guest
01 February 2018 – 30 November 2018
Part Time Recruitment Specialist• Kendrick Recruitment Advertise new positions and vacancies on various platforms and media Contacting applications and confirming references
Rewriting CV’s
Communicating with both applicants and employers to find the perfect match General Administrative duties pertaining to applicant details. 01 October 2013 Until 31 January 2018
In-House Travel Trainer • andBeyond
Training includes:
3 Tuinfluiter Avenue
Birch Acres Extension 4
Kempton Park
1618
Jacobs.linmarie@gmail.c
om
Basic Destinations knowledge (includes South Africa, Botswana, Zimbabwe, Zambia, Namibia, Mozambique, Tanzania, Kenya, Rwanda & Uganda) Reservations Process as determined by company policy Refresher training which includes:
Reservations process
Travel Training Accreditation for andBeyond
Project assistance of Tourplan Database
HR responsibilities
01 February 2012 Until 30 September 2013
Travel Team Leader • andBeyond
Lead a team of sales consultants from junior to senior level Calm and professional interaction with colleagues, guests, and suppliers, telephonically
& via e-mail
Manage team’s workload
Consult with suppliers and product department pre and post guests’ safaris Facilitate daily meetings with your team
Assist your team in creative and out of the box planning and designing of itineraries
Ongoing assistance to your team with reservations related issues, questions, destination
knowledge and training
Regular liaison with the Reservations Manager concerning workload, team well-being, issues.
Day to Day team management
Assist in the induction program for new staff
Assist the Reservations Manager in interviewing potential new staff Assisting consultants with handling of responses for complaints/compliments 23 May 2005 – 31 January 2012
Senior Travel Specialist • andBeyond
Creative and out of the box planning and designing of itineraries Handling reservation requests either email or telephonic Processing of reservations from quote to finalizing, including reservations, invoicing, and travel documents
Professional servicing of our dynamic direct guests Initiative-taking selling of our products and services ensuring the best possible safari for the guest
SKILLS
- Organized and able to prioritize, with diligence
- Effective Desk and time management
- Communication skills and fluent in written and spoken English
- Computer literate
- Mature and experienced
- Excellent telephone manner and sales skills
- Leadership/Management skills and willingness to learn
- Self-confident and initiative-taking
- Decision making skills
- Enthusiasm and ability to lead from the front
- Analytical person
Education
Vaal Triangle Technikon, Diploma Tourism Management
• Subjects: Tourism Management I, II, III; Marketing; Computer End User; Business Management; Public Relations; Tourism Development I, II, III; Language & Communications Skills; Tourism Destinations; Commercial Law; Financial Accounting; Travel Practice
• 1998 TO 2000 – not completed
References
Amelia Louw, Group HR Project Manager, (previous HR Manager) andBeyond
Tel. +27 (0-11-809-****
Christina Messham, HR Manager
andBeyond
Tel. +27 (0-11-809-****
Contact this candidate