Collections Support Associate

Profile: Customer Services / Admin

PERSONAL DETAILS

Surname : Mkhwanazi

Name : Goodnough Nhlakanipho

Identity Document : 821***-****-***

Date of Birth : 31 October 1982

Nationality : South African

Marital Status : Single

Gender : Male

Home Language : IsiZulu

Other Language : English (Speak, Read and Write)

Address : 1760 Inkukhu Road

Welbedacht West

Chatsworth (4093)

EDUCATIONAL INFORMATION

Tertiary

Course Institution Qualification

National Diploma in Public Unisa (35064285) In Process Management

Conflict Management EDCON (in-house training) Certificate 2012

MS Office: Sibusisiwe Education Centre Certificate 2013

Intro to PC’s

Word

Intro to Excel

Power Point

Internet

Secondary

School Name Highest standard Passed Subjects

Sabuyaze Secondary Senior Certificate 2001 Zulu English Economics Business economics Mathematics Accounting

EMPLOYMENT HISTORY

Employer : EDCON (Edgars West Ville)

Position Held : Customer Service/ Fashion Hotline Consultant

Duration : 05 August 2003 to 30 September 2004

Employer : EDCON (Regional Credit Office)

Position Held : Collections Support Associate

Duration : 01 October 2004 to 15 July 2015

Employer : Accenture Services (PTY) Limited

Position Held : Service Adviser / Collections Support Associate

Duration : 16 July 2015 to 31 January 2020

Employer : Edcon (Thank U Financial Services)

Position Held : Debtors Administrator

Duration : 01 February to date

REFERENCES

1.Name : Maganathan Pillay

Company : EDCON (Edgars West Ville)

Position Held : Customer Service Manager

Contact Number : (w) +27-31-265-**** / (c) +27-824******

2.Name : Amritha Nair

Company : Edcon (Regional Credit Office)

Position Held : Supervisor

Contact : (w) +27-31-321*-*** / (c) +27-828******

3.Name : Subesh Deonarain

Company : Accenture Services (PTY) Limited

Position Held : Line manager

Contact : (w) +27-31-321-**** / (c) +27-845******

4.Name : Subesh Deonarain

Company : Edcon (Thank You Financial Services)

Position Held : Line manager

Contact : (w) +27-31-321-**** / (c) +27-845******

To whom it may be concern:

I’m currently working for EDCON as a Collector Support Associate. My duty includes making contact with clients, advising them about status of their accounts; establish the reason for non-payment, then request total due of the amount, offer client solutions until we reach agreements on payment plan and record the agreement on the work flow. Also help Admin department with regards handling Customer Services quires. I also carry out routine for fire prevention inspection in the building as an OHASA representative

I am a target driven person with good communication skills. I have ability to maintain cooperative work relationship, working under pressure in different shift and long hours but I manage my daily routine with personal accountability and commitment. I am a literal thinker who is vibrant, innovative and attentive to details who deliver what is required also exceed expectation but maintain high level of standards and integrity. I am a person who champion compliance and progressive change in accordance with best practice. I work well with a group which help me with so many creative ideas. I have ability to work independently with a good decision-making and good self-esteem. I have passion for service excellence and I am certain that I will add value and make my mark in the advertised position. Please find attached copy of my Curriculum Vitae and my certified copies.

Skills Developed:

Strategic planning skills

Financial analysis skills

Time management and leadership skills

Communication and listening skills

Negotiating and problem solving skills

Professional writing communication skills

Presentation skills

Customer services Skills

Goodnough Mkhwanazi

Collections Agent: Financial Services

C:+27-76-992-**** l E: *************@*****.***

“In all my years of learning, I only just realised that there is still lot more to learn.”

Contact this candidate