Customer Service Manager
Resume:
FRANK EKENE IKELIANI
** ******* ***, ********, *****
*********@*****.***
PERSONAL STATEMENT
I am an experienced professional with a high level of experience in Sales and Protocol seeking to work in a challenging organisation which will utilise my meticulous attention to detail, and friendly, professional manner. I have strong communication, customer service and administrative skills. I have also demonstrated for my past employers an exceptional facility for meeting organizational objectives, deadlines and demands. SKILLS /STRENGTHS
Proficient in the use of Microsoft office: Access, Word, PowerPoint Presentations.
Excellent customer service skills: client interfacing, customer business transactions.
Excellent communication and analytical skills.
Ability to build rapport with any customer in a short time evidenced while working with employers past and present.
Ability to work with own initiative, exceed targets and deadlines thereby achieving numerous recognitions while working with employers past and present. WORK HISTORY
Facilities Manager
TIVOLI Garden Hotel,
Ikoyi, Lagos
Feb 2017 – March 2020
Overseeing and agreeing contracts for services including security, parking, cleaning and events planning
Supervising domestic staff including cleaning, maintenance, grounds and security.
Ensuring that basic hotel facilities such as water tanks, water heaters, generators, waste disposal etc. are well-maintained.
Establishing and maintaining good relationships with Government Agencies including LAWMA, LASAA, EEKDC etc. to ensure services are not disrupted.
Ensuring that facilities meet Government regulations and environmental, health and security standards
Managing the upkeep of equipment, supplies and overseeing building projects, renovations or refurbishments
Drafting reports and making written recommendations to Management Administrative / Protocol Officer
Intercept Marine Services, Lagos
Feb 2012 – Jan 2017
Maintained, prioritized and filed confidential client information and company invoices.
Communicated new product developments to prospective clients.
Completed accurate calculation and processing of managed billing, invoices, proposals and files for the company accounts.
Catalogued various shipping equipment and updated company shipping files
Arranged and managed transportation, travel arrangements for Expatriates
Dealt with contractor negotiations, creative proposals and administrative queries.
Identified and drove key areas of new business opportunities in key accounts.
Drafted reports and responded to phone and email enquiries.
General Admin duties (dealing with client queries, updating information on the company’s database).
Protocol Officer
Rockson Engineering, Lagos
November 2009 – Jan 2012
Arranged hotels and airport transfers, travel packages in anticipation of travel for staff, management and contractors working on projects.
Provided protocol to clients at the airport both international and domestic
Dealt with Immigration Authority and airport security force for clearance of clients.
Identified, established and communicated effective logistical procedures to be used in transport operations, ensuring all customers were aware and followed statutory guidelines and company procedures while handling company vehicles.
Maintained relevant internal information lists and oversaw activities of the organisation’s pool cars and drivers, responding promptly to cases of delinquency, accidents and other emergencies and escalating issues where necessary to Management.
Undertook other administrative jobs as was assigned by Management. EDUCATION
Covenant University- 2009
B.Sc. International Relations
REFERENCES
Available upon request
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