Store Manager Customer
Resume:
Enthusiastic Brand Excellence Manager eager to contribute to team
success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Experience and Brand Standard and Training. Motivated to learn, grow and excel in Customer Service, Training and Band Standard industry.
Work History
November 2015 - Brand Excellence Manager
June 2020 Costa Coffee – Emirates Leisure Retail LLC Dubai, UAE
Playing a key role in Costa Brand
Excellence
To support Costa operations in achieving
Brand Excellence standards
Support store through improvement visits
Provide hands-on coaching during store
visit
Assess and share best practice
Complete Costa audits across the estate
within the time frame (150 outlets)
To continuously improve Brand standards,
through consistent application, positive
coaching and robust action planning
Building relationship with external and
internal partners
Working closely with Costa MENA team
and review and update Brand Excellence
materials
Ensure all Operations and Store
management team are aligned and
calibrated on the Brand Excellence
standards
January 2011 - Core Skills Trainer
October 2015 Costa Coffee – Emirates Leisure Retail LLC Dubai, UAE
Managed quality assurance program,
including onsite evaluations, internal
audits and customer survey
Resolved Training problems, improved
operations and provided exceptional client
support
CHERYL
CALAUNAN
Brand Excellence Manager
Contact
Address
Al Nahda 2, Dubai
Phone
***************@*****.***
Skills
March 2009 - Store Manager
December 2010 Costa Coffee – Emirates Leisure Retail LLC Dubai, UAE
Applied performance data to evaluate and
improve operations, target current
business conditions and forecast needs
Evaluated suppliers to assess quality,
timelines and compliance of deliveries,
maintain tight cost controls and maximize
business operational efficiency
Rotated merchandise and displays to
feature new products and promotions
Engaged and interacted with customers to
create positive shopping experiences and
drive revenue growth
Completed Monthly profit and loss
performance reports
Created work schedules according to sales
volume and number of employees
June 2006 - Store Supervisor
March 2009 Costa Coffee – Emirates Leisure Retail LLC Dubai, UAE
Kept all documentation and records
accurate and up-to-date with latest data
to prevent errors in processing or delivery
Offered expertise in inventory
management and current stock level to
internal teams and customers to facilitate
accuracy and product availability
Used hand-held devices and computers to
record and monitor inventory level and
completed audits to uncover and address
inaccuracies
Answered questions about store policies
and concerns to support positive customer
experiences
March 2005 - Barista
May 2006 Costa Coffee – Emirates Leisure Retail LLC Dubai, UAE
Elevated customer loyalty by using
Personal Data
Date of Birth
30th of July, 1978
Height
5 feet 2 inches
Nationality
Filipino
Civil Status
Single
Passport No.
P6313593A
UAE Driver’s License
1718163
Strong Customer Service Skills and
Customer Satisfaction abilities to resolve
customer problems
Restocked display cases with attractive
arrangements to promote specialty food
items like bagel and muffins
Created drinks in shifts with consistently
positive customer satisfaction scores
Learned every menu preparation and
numerous off-label drinks to meet all
customers’ needs
Maintained supply levels in counter and
customer areas to meet typical demands
January 2005 - Customer Service Agent
March 2005 Client Logic Philippines, Pasig City, Philippines
Handles any customer inquiries regarding
their current balance, payment dues,
upgrade or additional services
Responsible in handling any customer
complains
Responsible for up selling of any new
services and should be able to meet
daily/weekly/monthly quota
January 2004 - Customer Service Representative
January 2005 Ambergris Solutions, Inc. Pasig City, Philippines
Front line for MCI (Telephone Company in
USA)
Handles all customers service related calls
Responsible in installing a new account
Updates all customers about their current
balance, payment due or credit left
Responsible for up selling of any additional
and new services being offered like call
waiting, conference call, caller ID, etc.
January 2002 - Service Crew Chief
January 2004 McDonald’s Bahrain, Manama, Bahrain
Promoted customer loyalty by efficiently
handling food and service complaints
Maintained clean, sanitized and well-
organized food preparation zones
Processed payments and counted change
to complete transactions
Assisted Store Manager with
administrative tasks, achieved positive
results
January 2000 - Service Crew
January 2002 McDonald’s Bahrain, Manama, Bahrain
Arranged food items in serving trays and
placed take-out packaging to produce
orders for customers
Troubleshoot issues with equipment,
increasing lifespan
September 1999 - Telemarketer (Call Center)
December 1999 Market Gate International, Philippines March 1996 - Service Crew Trainer
August 1999 McDonald’s Metro lane, Philippines
Education
June 1995 - Bachelor in Hotel and Restaurant Management May 1999 Polytechnic University of the Philippines, Manila Philippines
June 1985 - Primary and Secondary
April 1995 St. Scholastica’s Academy of Marikina, Marikina City, Philippines
Character Reference
Ranjith Abraham Costa Coffee – Emirates Leisure Retail Brand Excellence Manager Dubai, UAE
050 – 6579168
********@***.**
Billy James de Leon Seven Fortunes Coffee Roasters Head of Training & Quality Control Dubai, UAE
052 – 1118207
*****@*************.***
Maria Mariz Barte Costa Coffee – Emirates Leisure Retail Store Manager DIA Terminal 2, Dubai, UAE
056 – 4233257
***************@*****.***.**
Contact this candidate