Service Customer

CURRICULUM VITEA

PERSONAL DETAILS

NAME : PROSCOVIA NYAPENDI

MOBILE : +971*********

E-MAIL : *******************@*****.***

DATE OF BIRTH : 11/01/1987

SEX : Female

LANGUAGES : Fluent in English

NOTICE PERIOD : Immediately

POSITION: WAITRESS/HOSTESS

PERSONAL STRENGTH:

A result driven, committed and articulate individual with natural poise and friendly. I have excellent communication skills, upselling and capable of identifying customer’s needs and wants. I possess a good team spirit, quick learner, deadline orientated and having the ability to succeed in a highly demanding environment.

KEY SKILLS:

Good knowledge in computer MS Word Office, Excel and Power Point.

Communication skills

Problem solving skills

Team work

Flexibility

Leadership

Strong work ethics

COMPANY: BATEEL INTERNATIONAL LLC DUBAI

DESIGNATION: WAITRESS (2019-2020)

DUTIES:

●Greet and escort customers to their tables

●Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

●Prepare tables by setting up linens, silverware and glasses

●Inform customers about the day’s specials

●Offer menu recommendations upon request

●Up-sell additional products when appropriate

●Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization+

●Communicate order details to the Kitchen Staff

●Serve food and drink orders

●Check dishes and kitchenware for cleanliness and presentation and report any problems

●Arrange table settings and maintain a tidy dining area

●Deliver checks and collect bill payment

●Carry dirty plates, glasses and silverware to kitchen for cleaning

●Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

●Follow all relevant health department regulation

Provide excellent customer service to guests

COMPANY: GRAND IMPERIAL (UGANDA)

DESIGNATION: WAITRESS (2017-2019)

COMPANY: ANTONIO,S RESTAURANT KAMPALA- UGANDA

DESIGNATION: HOSTESS (2016-2017)

DUTIES

Welcome and greet guests as they arrive with a smile and eye contact.

Bused tables, presented menus, seated guests and assisted waiters with drinks orders.

Helping guests with courtesy, patience and a smiley character

Guest problem resolution to ensure all guests leave with contentment and all smiley.

ACHIEVEMENTS:

Provided exemplary service which increased the guest base by 60%.

Maintained perfect attendance in a row by the restaurant.

Managed the cash register accurately in the absence of the cashier.

Assisted in training six new waiters and waitresses for deployment.

ACADEMIC QUALIFICATIONS

Bachelor’s degree in business administration (Career Institute)

Diploma in business studies (Uganda college off commerce)1

HOBBIES

Marketing, interacting with people of different origins

DECLARATION: I hereby declare that the above information is correct up to my knowledge and I bear the responsibilities for the authority of the same.

REFEREES: Available upon request

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