Manager Safety Officer

CURRICULUM VITAE

MS SITHOKOMELE ZIPHELELE GUMEDE

RESIDANCIAL ADDRESS:29 Gordon Road, Sarnia, KwaZulu-Natal

• EMAIL :***********@*****.***• CELL : 084*******

• DRIVERS LICENCE : NA • ID : 870-***-**** 081

OBJECTIVE

I believe I can bring a high degree of skill, initiative and apply my range of talents acquired through experience which including qualities of efficiency and excellent communication skills. These traits are coupled with the values of professionalism, honesty and integrity. My experience includes Client Services, Distribution and Co-ordinating. This has enabled me to improve my problem solving skills, my experience with Microsoft Word, Outlook and Excel and expanded my communication and concentration level.

I have good Interpersonal, leadership, communication and organizing skills. I perform work task and meet deadlines according to task given at a high level of accuracy. I am self motivated, creative and energetic person with the ability to maintain the companies and my own standards under pressure. I am very passionate, patient and always strive to achieve the best results and / or goals. I enjoy challenges, building relationships and am able to multi task. I am eager to learn new skills and enjoy new experiences. I currently reside in Durban but am more than willing to relocate for mental growth.

QUALIFICATIONS

2016 INTRO SAMTRAC, NOSA, KwaZulu-Natal

2008 National Certificate NQF L3 (Road Transport Management), Makwedeng Training

2005 Senior Certificate, Pinetown Girls High School, Pinetown, KwaZulu-Natal

WORK EXPERIENCE

1.Position: Health and Safety Officer

Company: DT Solutions/Express

Duration: May 2018 - Current

Duties and Responsibilities

Promote safe practices in the work place

Correct unsafe acts and conditions through regular line of audits

Developing and implementing measures that ensure personal safety and hygiene and drawing up the SOP

Conducting investigations on all accidents and near-misses

Logging incident and injury reports with the relevant Government agencies

Carry out drill and exercises on how to manage emergency situations.

Verify that all equipment and tools are in adequate condition for safe usage

2.Position: Client Liaison Supervisor

Company: DT Solutions/Express

Duration: August 2016 – April 2018

Duties and Responsibilities

Printing of dispatching documentation for client use

Follow-up of consignments to ensure delivery standards are adhered to

Communicating with 3rd party Transporters and Owner Drivers to arrange collections and deliveries

Providing clients with proof of delivery, quotes, booking collections

Provide internal and external support to New Business and Retention Sales teams

Drafting of letters of apology to clients regarding service levels not meet

Attending to SHE Representative duties

Plan and delegate work tasks accordingly to relevant staff

Track customer complaints

Handle complex and escalated customer service

Identify and implement strategies to improve the quality of service and productivity

Direct the daily operations of the customer service team

Identify and address staff training and coaching needs

3.Position: Distribution Co-ordinator

Company: DSV (UTI Distributions)

Duration: August 2015 - January 2016

Duties and Responsibilities

Build, support and maintain professional relationship with Unilever, their Suppliers and Distributors

Liaise with Printers to co-ordinate collection of Point of Sale material

Ordering of additional vehicles and general worker staff from supplier and maintain their time sheets

Inform Unilever warehouses of the volume and delivery time of the materials to ensure sufficient storage space, and staff are available

Provide Accounts department with the collaborated billing for deliveries actioned

Communicate updated schedule of completed jobs and the billing to General Manager, Distribution Manager and Unilever Sales team

Consolidate billing of completed schedules for Account to manufacture invoices

Participate in brainstorm meetings regarding the evolving Unilever schedule

4.Position: Key Accounts Distribution Agent

Company: UTI Distributions

Duration: October 2009- July 2015

Duties and Responsibilities

Printing of dispatching documentation for client use

Follow-up of consignments to ensure delivery standards are adhered to

Scheduling of deliveries to DCs

Providing clients with proof of delivery, quotes, collections

Provide internal and external support to New Business and Retention Sales teams

Drafting of letters of apology to clients regarding service levels not meet

Attending to Admin and Reception duties

5.Position: Outbound Contact Agent

Company: UTI Distributions

Duration: May 2008 – September 2009

Duties and Responsibilities

Attending to queries logged by Inbound Agents in accordance to UTI KIP standards

Track and trace of shipments

Providing courier quotes

Communicating clients requests or any changes to various drivers and branches

Drafting of letters of apology to clients regarding service levels not meet

Attend reception area to relieve Receptionist

6.Position: Inbound Agent

Company: UTI Distributions

Duration: July 2007- April 2008

Duties and Responsibilities

Attending to client calls for booking of collections

Track and trace of shipments

Logging of client queries regarding service standards of shipments

Providing courier quotes

Assist Team Leader with the monitoring of the Contact Center KPI levels

Assisting Radio Room to allocate collections and deliveries to Drivers on route

Attend reception area to relieve Receptionist

7.Position: Receptionist

Company: UTI distributions

Duration: February 2006–June 2007

Duties and Responsibilities

Meet and greet of all external personal entering UTI premises

Screening and directing of all incoming calls and forwarding of messages

Monitoring the where bouts of Managers and Sales personnel

Receiving and dispatching of mail

Manage bookings and cleaning schedule for boardroom

Taking minutes of meetings

ADDITIONAL TRAINING AND SKILLS

Call Center Communication - 2007

Supervisor Development - 2011

Performance Management - 2013

IR Management - 2014

(ASHEPP) Applying SHE Principles and Procedures - 2016

ACHIEVEMENTS

1.Champion of Excellence UTI Durban 2010

2.EEATSCOM Representative: 2008 - 2015

3.SHE Representative: 2013 - 2015

4.Delivering Better Lives (UTI Charitable Foundation): 2009 - 2015

5.Durban Toastmasters 2015

REFERENCES

Theresa Pullen, HR Manager, DSV (UTI), *******@******.***, 031-***-****

Nondumiso Makhatini, National Quality Manager, DSV (UTI), ***********@******.***, 012-***-****

Angelique Strydom, Operations Manager, DSV (UTI), ********@******.***, 031-****-***

Samuel Chakela, Director Talent and Learning, DSV (UTI), ********@******.***, 011-***-****

Barbara Eyssen, New Business and Retention Sales, DT Solutions, *******@*************.**.**, 063-***-****

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