Manager Safety Officer
Resume:
CURRICULUM VITAE
MS SITHOKOMELE ZIPHELELE GUMEDE
RESIDANCIAL ADDRESS:29 Gordon Road, Sarnia, KwaZulu-Natal
• EMAIL :adfvm1@r.postjobfree.com• CELL : 084*******
• DRIVERS LICENCE : NA • ID : 870-***-**** 081
OBJECTIVE
I believe I can bring a high degree of skill, initiative and apply my range of talents acquired through experience which including qualities of efficiency and excellent communication skills. These traits are coupled with the values of professionalism, honesty and integrity. My experience includes Client Services, Distribution and Co-ordinating. This has enabled me to improve my problem solving skills, my experience with Microsoft Word, Outlook and Excel and expanded my communication and concentration level.
I have good Interpersonal, leadership, communication and organizing skills. I perform work task and meet deadlines according to task given at a high level of accuracy. I am self motivated, creative and energetic person with the ability to maintain the companies and my own standards under pressure. I am very passionate, patient and always strive to achieve the best results and / or goals. I enjoy challenges, building relationships and am able to multi task. I am eager to learn new skills and enjoy new experiences. I currently reside in Durban but am more than willing to relocate for mental growth.
QUALIFICATIONS
2016 INTRO SAMTRAC, NOSA, KwaZulu-Natal
2008 National Certificate NQF L3 (Road Transport Management), Makwedeng Training
2005 Senior Certificate, Pinetown Girls High School, Pinetown, KwaZulu-Natal
WORK EXPERIENCE
1.Position: Health and Safety Officer
Company: DT Solutions/Express
Duration: May 2018 - Current
Duties and Responsibilities
Promote safe practices in the work place
Correct unsafe acts and conditions through regular line of audits
Developing and implementing measures that ensure personal safety and hygiene and drawing up the SOP
Conducting investigations on all accidents and near-misses
Logging incident and injury reports with the relevant Government agencies
Carry out drill and exercises on how to manage emergency situations.
Verify that all equipment and tools are in adequate condition for safe usage
2.Position: Client Liaison Supervisor
Company: DT Solutions/Express
Duration: August 2016 – April 2018
Duties and Responsibilities
Printing of dispatching documentation for client use
Follow-up of consignments to ensure delivery standards are adhered to
Communicating with 3rd party Transporters and Owner Drivers to arrange collections and deliveries
Providing clients with proof of delivery, quotes, booking collections
Provide internal and external support to New Business and Retention Sales teams
Drafting of letters of apology to clients regarding service levels not meet
Attending to SHE Representative duties
Plan and delegate work tasks accordingly to relevant staff
Track customer complaints
Handle complex and escalated customer service
Identify and implement strategies to improve the quality of service and productivity
Direct the daily operations of the customer service team
Identify and address staff training and coaching needs
3.Position: Distribution Co-ordinator
Company: DSV (UTI Distributions)
Duration: August 2015 - January 2016
Duties and Responsibilities
Build, support and maintain professional relationship with Unilever, their Suppliers and Distributors
Liaise with Printers to co-ordinate collection of Point of Sale material
Ordering of additional vehicles and general worker staff from supplier and maintain their time sheets
Inform Unilever warehouses of the volume and delivery time of the materials to ensure sufficient storage space, and staff are available
Provide Accounts department with the collaborated billing for deliveries actioned
Communicate updated schedule of completed jobs and the billing to General Manager, Distribution Manager and Unilever Sales team
Consolidate billing of completed schedules for Account to manufacture invoices
Participate in brainstorm meetings regarding the evolving Unilever schedule
4.Position: Key Accounts Distribution Agent
Company: UTI Distributions
Duration: October 2009- July 2015
Duties and Responsibilities
Printing of dispatching documentation for client use
Follow-up of consignments to ensure delivery standards are adhered to
Scheduling of deliveries to DCs
Providing clients with proof of delivery, quotes, collections
Provide internal and external support to New Business and Retention Sales teams
Drafting of letters of apology to clients regarding service levels not meet
Attending to Admin and Reception duties
5.Position: Outbound Contact Agent
Company: UTI Distributions
Duration: May 2008 – September 2009
Duties and Responsibilities
Attending to queries logged by Inbound Agents in accordance to UTI KIP standards
Track and trace of shipments
Providing courier quotes
Communicating clients requests or any changes to various drivers and branches
Drafting of letters of apology to clients regarding service levels not meet
Attend reception area to relieve Receptionist
6.Position: Inbound Agent
Company: UTI Distributions
Duration: July 2007- April 2008
Duties and Responsibilities
Attending to client calls for booking of collections
Track and trace of shipments
Logging of client queries regarding service standards of shipments
Providing courier quotes
Assist Team Leader with the monitoring of the Contact Center KPI levels
Assisting Radio Room to allocate collections and deliveries to Drivers on route
Attend reception area to relieve Receptionist
7.Position: Receptionist
Company: UTI distributions
Duration: February 2006–June 2007
Duties and Responsibilities
Meet and greet of all external personal entering UTI premises
Screening and directing of all incoming calls and forwarding of messages
Monitoring the where bouts of Managers and Sales personnel
Receiving and dispatching of mail
Manage bookings and cleaning schedule for boardroom
Taking minutes of meetings
ADDITIONAL TRAINING AND SKILLS
Call Center Communication - 2007
Supervisor Development - 2011
Performance Management - 2013
IR Management - 2014
(ASHEPP) Applying SHE Principles and Procedures - 2016
ACHIEVEMENTS
1.Champion of Excellence UTI Durban 2010
2.EEATSCOM Representative: 2008 - 2015
3.SHE Representative: 2013 - 2015
4.Delivering Better Lives (UTI Charitable Foundation): 2009 - 2015
5.Durban Toastmasters 2015
REFERENCES
Theresa Pullen, HR Manager, DSV (UTI), adfvm1@r.postjobfree.com, 031-***-****
Nondumiso Makhatini, National Quality Manager, DSV (UTI), adfvm1@r.postjobfree.com, 012-***-****
Angelique Strydom, Operations Manager, DSV (UTI), adfvm1@r.postjobfree.com, 031-****-***
Samuel Chakela, Director Talent and Learning, DSV (UTI), adfvm1@r.postjobfree.com, 011-***-****
Barbara Eyssen, New Business and Retention Sales, DT Solutions, adfvm1@r.postjobfree.com, 063-***-****
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