● Achievement-driven professional with an experience of nearly 1 year & 8 Months in Marketing, Sales & Operations in Information & Technology and Logistics & Supply Chain Industry.

● Certified Advance Digital Marketing from Lips India Pune.

● Good Knowledge of Tools & Techniques use for SEO / Google Ad Words.

● Developed & Owned Blogging Website - Travellinghope.com

● Generated 10 Lakh + Revenue in 2 Months for Operation (After Sales Service).

● Extensive experience in creation of business plans, capability development as well as directional management of internal supply chain processes and linkages with business plans to ensure stocks availability

● Steered business operations for the profit centre with a view to realize pre-planned sales and revenue targets; formulated profit centre budget for operational / business development activities

● Sourced and evaluated deals, supported deal negotiation, and monitored closure of commercial documents

● Guided the business development team based on marketing know-how for acquisition of new projects, disposals & management of properties

● Good Knowledge of Microsoft Office (Word, Excel, PowerPoint)

● Skilled in improving results instantly by building strategy, prioritizing the major focus areas for the challenges

● Keen strategist with strong business acumen in managing entire business operations with key focus on top line & bottom line profitability by ensuring optimal utilization of resources

● Developed capacity to build and convey the big picture while enabling others to identify the implications of the same Google Ad Word Email Marketing Business Development Lead Generation Operations Management Competitor / Trends Analysis SEO Customer Relationship Management Training

SMM Data analysis / reporting Pre-Sales / Business Consulting

● Played a key role in Operations Management, Customer Experience & Effective Client Communication provided valuable inputs and earned multiple client appreciations by gaining Positive Review in various Social Media in Glovve Portal LLP, Glovve.com.

● Successfully Generated 30+ US & UK Leads in 6 Months & Implemented the Services Process, Received the CEO Appreciation for the achieving the given Target for the year 2018 in Tacktile Systems, Nagpur.

● Received CEO Appreciation for the Best Employee during the year-end of 2018.

● Secured 1st Position in Marketing Practical and Adjudged from Kiran Bedi Lieutenant Governor of Puducherry with Star Award in Academic Year 2015-16 in Sri Balaji University Pune. Oct’19 - March’20 with Glovve Portal LLP, Glovve.com, (SBU of Writer’s Corporation), Mumbai as Customer Experience

& Operation Management Executive.

Key Result Areas:

● Managing & Operating PAN India Relocation in B2B & B2C Category.

● Coordinating with the Tracking Team for Smooth Operation of Delivery.

● Handling Indian Operations, managing channels, vendors for successful relocation.

● Creating order status reports and the past due reports on a weekly basis using Excel to analyse the past-due

● Analyzing reports and data presented by the team and creating an action plan and forecasting future numbers. Periodic review of the action plan to observe if it’s giving the expected results

● Providing logic to the IT team to develop systems that will reduce lengthy manual tasks, Automation implementation and Business tastings of the same

● Assuring timely invoice processing by the team and booking the same As well as collecting via soft calling and emailing, request for the RA, weekly and monthly reporting

● Reviewing and verifying order information and shipping points to ensure 100% accuracy

● Validating delivery of quote to customers and the POs, for any mismatches contacting salesperson and customer by call or email for the resolution

● Coordinating with Logistics Team for the availability of the slots and arrange delivery to the customer within the given timeline

● Training the new joiners to help getting client sign offs and ensure a smooth transition as well as underwent onshore for the training & set up the process smoothly

● Ensuring quality service by responding to customer email inquiries and requests and also communicating with candidates and clients via phone and email.

● Managing PAN India customer escalation, Resolving customer issues and queries.

● Working on Root cause Analysis (Brainstorming) corrective and preventive measures for better service deliverable. Previous Experience

Aug’17 – Nov’18 with Tacktile Systems, Nagpur as Lead Generation Executive Key Result Areas:

● Generating leads through various freelancing websites, Negotiation with the clients.

● Creating Proposal Presentation for bidding.

● Maintaining client relationship with the existing as well as new clients

● Preparing Documentation of Mobile application/Software.

● Managing follow ups from the new prospectus.

● Analyzing the leads data and targeting the prospectus based on that.

● PGDM (Telecom Management) from Balaji Institute of Telecome & Management & Human Resource Development (BITM)

(Sri Balaji University), Pune (M.H) in 2017.

● B.E (Electronics & Telecommunications) from G.H Raisoni institute of Engineering and technology for womens.(RTMNU University), Nagpur (Maharashtra) in 2015.

● Certificate of Completing the Advanced Digital Marketing Course from LIPS India, Pune (Maharashtra).

● Certification of completing Google Ad words fundamentals.

● Certification of completing Display advertising.

● Certification of completing Search advertising.

● Vocational training at BSNL.

● Participated in a workshop on Robotic arm.

● Industrial training on carrier in ‘Embedded system’ at cranes software International ltd, Bengaluru.

● Study of current trends in Voice over long term evolution. Research of Ready-Mix Concrete in Mumbai Region Reliance Jio infocomm ltd, Nagpur (M.H)

Period:May’16 - Jun16

● Fire Fighting Robotic vehicle using touch screen. . of Electrical Energy Meter Reading through GSM G.H Raisoni institute of Engineering and technology for women, Nagpur (M.H) Period:Jan15 - Feb15

● Theft Prevent Alarm.

G.H Raisoni institute of Engineering and technology for women, Nagpur (M.H) Period:Jan14 - Feb14

Date of Birth: 22nd September 1993 Languages Known: Marathi,Hindi and English Permanent Address: Plot No- 54,Chandranjani, Shivaji society, Hiwri Nagar, Nagpur, Maharashtra. Tanmay Dhavale (Reporting Head)

Head of Operation at Glovve.com

+91-983*******

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