Service Representative Customer

MOHAMED NAJMEDDINE GHAZOUANI

Adresse : UAE, DUBAI

Phone Number: +971*********

Email : *********.**********@*****.***

Nationality: Tunisian

Age: 25

Visa status: Residence visa

Profile summery

A trilingual Customer Service Representative (Arabic, English and French). Passionate about solving complex customer inquiries, increasing sales, building strong customer relationships and increasing engagement, currently seeking employment in the customer service industry . Core Competencies

Customer satisfaction

Active listening

First-call resolution (FCR)

Maintain a low AHT

Communication skills

Upselling Techniques

Professional Experience

Customer Service Representative

Teleperformance – Dubai, UAE

Mai-2019 – Present

Medcare Hospitals & Medical Centers

• Schedule appointments for patients and help them book with the right specialty based on their medical condition.

• Handle complaints and ensure resolution of patient requests.

• Coordinate with the hospital to follow up on all kinds of test results (blood, x-ray, ultrasound, mammography, etc.)

• Set up reminders for any type of medical investigation or patient procedure.

• Promote the hospital's offers and services for all branches

Damac Propreties

Gather all customer information and make complaints about maintenance issues.

coordinate with the facilities management team to inform them of complaints.

Help the client with general information about Damac Properties. Guest Service Officer – Front Office

Emirates and Etisalat Facilities Management – Dubai, UAE February-2019 june - 2019

• Welcome visitors to the reception area and help them with their requests..

• Manage institute events, making sure everything is organized..

• Archiving of administrative documents in order (invoices, reports, etc.)

• Assist staff with general office duties and handle requests and queries from senior management. Front Desk Receptionist

Business Hotel – Tunisia

January-2018 November 2018

Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

Registering new guests and update existing guest's records by collecting their information and ensure all guest's information is accurate in the system.

Assist guests in completing all necessary forms and documentation.

Create Invoices and collect payments.

Education & certificates

Training Certification as a Receptionist Inter . institution for tolorance UAE 2019

IELTS Certificate in General Training Exam British council Tunisia 2018

Baccalaureate Diploma in Economics and Management B.L High school Tunisia 2014 Languages

Arabic : Native speaker

English : Fluent

French : intermediate

Computer Skills

Proficient user of MS Office and Outlook, Excel formulas ( vlookups, Countif )

Familiarity with CRM Softwares

Competencies in data entry, analysis and management

Contact this candidate