Sales Customer Care

Santanu Basu

‘BasuNiwas’, ***, East

Kaptepara Road, A.N. Pally,

P.O. - Shyamnagar, 24 Parganas (N)

Pin-743127

Voice: - +919*********/+919*********

Email-id: -*******.******@*****.***

Objective: - To become a successful hotelier by my sincere & diligent effort with team work spirit

AREA OF INTEREST: Housekeeping Department

A: PERSONAL DETAILS:-

Date of Birth: - 04/05/1982

Nationality: - Indian

Marital Status: -Bachelor

B: SCOLASTICS (GENERAL):-

Name of the Examination

Board/University

Year of Passing

10+2

C.B.S.E.

2005

Matriculation

C.B.S.E.

2003

C: SCOLASTICS (PROFESSIONAL)

Name Of The Course

Name of the Institution

Year of Passing

Certificate in Hospitality &Tourism Management

NIMS School of Hotel Management, Salt lake, Kolkata

FHRAI & HRAEI Member

2020

D: HOSPITALITY INDUSTRY EXPOSURE:

Name of the Hotel/Confectionary

Number of Vocational Training(VT) & Casual Training(CTs)

Departments

Flurys

1 VT (21st Dec ’18 to 6th Jan ’19)

Food & Beverage Service (Bakery)

Regenta Orko’s Kolkata

10 CTs

Food & Beverage Service

Hyatt Regency Kolkata

9 CTs

Food & Beverage Service & Food & Beverage Production

ITC Sonar Kolkata

5CTs

Food & Beverage Service

Taj Bengal Kolkata

1 CT

Food & Beverage Service

Sayaji Hotel, Bhopal

IT (2nd Sept’19 to 1st Mar’20)

Housekeeping, Front Office & F & B Retail

E: IT TECHNICAL KNOWLEDGE

Name of the Course

Name of the Institution

Duration

DAST(Diploma in Advance Software Technology)

CMC Academy, Naihati

3yrs(2005-2008)

CBA Module(1+2+3)

IIJT, Barrack pore

6 Months

F: BPO WORK EXPERIENCE:-

Name of the Company

Process

Designation

Duties/Role

Duration Period

Vishnu Solutions Pvt Ltd

Outbound(Non-Sales/Customer Service)

.Customer Care Executive/Associate

Use to register battery for warranty and take complain for the battery /inverter for Exide /SF Sonic customers

From March 2017 to August2017

IKF Technologies Ltd

Outbound(Sales)

C.C.E.

Use to upgrade packages of Dish TV(from Super Family to Maxi Sports/Maxi Cinema)

From Dec 2015 to Feb 2017

Pace Setters B.S Pvt. Ltd

Outbound(Non-Sales/Customer Service)

Sr.TCA

Use to give reminder calls to Exide Life insurance policy holders

From Feb2014 to July2015

Kantech Solutions

Outbound(Non-Sales/Customer Service)

C.S.R.

Use to give customer service to Airtel Postpaid Customer

From Dec 2012 to January 2014

Pace Setters B.S Pvt. Ltd

Outbound(Non-Sales/Customer Service)

T.C.A.

Use to give reminder calls to Tata AIA policy holders& SBI Life Policy holders

From Oct 2011 to Oct 2012

IKF Technologies Ltd

Outbound(Sales)

Jr.C.C.E.

Use to sell VAS of Aircel to Kol & ROB

From Nov 2010 to May 2011

G: HOBBIES: - Listening to Music & Interacting with people

H: LANGUAGES KNOWN: - Can Read, Write &Speak English& Hindi & Can Read & Speak Bengali

I: FAMILY BACKGROUND: -

FATHER’S NAME-Mr. Dilip Kumar Basu

OCCUPATION- Retired Central Govt. Employee

MOTHER’S NAME- Mrs. Rina Basu

OCCUPATION- Housewife

Declaration: - I hereby declare that whatever informations stated above are true to the best of my knowledge & consent

SANTANU BASU

Place: KOLKATA

Date:

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