Solutions Delivery Manager
Resume:
CONTACT
***.******@*****.***
linkedin.com/in/mariaumaran/
PROFESSIONAL EXPOSURES
Innovations Process
Agile/Scrum, Waterfall
Artificial Intelligence, NPL
BPM, Business Analysis
SDLC, DevOps and Application Support, Web, Mobile Solutions, CMS
SOFT SKILLS
People manager, team player
Highly values integrity
Articulate and active listener
Highly analytical, critical thinker
Problem solver
TECHNOLOGY & TOOLS ACUMEN
Cloud implementations - AWS and Azure Microsoft: O365, Microsoft Teams
SharePoint Online/2017, TFS
Postgres, MySQL, MSSQL
Appian, VBA Programming, VB.NET, PHP, JSON, JQuery, JavaScript, VBScript, AppDynamics, Service Now, JIRA
EDUCATION
Bachelor of Science in
Computer Engineering
Mapua Institute of Technology
1992-1997
CERTIFICATIONS /
TRAININGS
Professional Scrum Product Owner
April 2020
Certified Business Analyst Professional
IIBA, Exp. July 2022
Professional Scrum Master
Dec 2015
Azure Architecture-Technologies
NTTData
December 2018
Data Privacy Law Philippines
ADM Consulting
August 2018
Agile Business Analysis
Process Works Group Philippines
March 2018
AWS Training
November, 2018
Scheduling & Cost Control
TwentyEighty Strategy Execution-
November 21-23, 2016
INTERNATIONAL
SPEAKING ENGAGEMENT
2020 NetHope AI Ethics Webinar
May 21, 2020
2019 Melissa & Bill Gates Foundation Grand Challenges Ethiopia
2019 ICT4D Conference Uganda
2019 Asia Special Olympics Summit
PROFESSIONAL EXPERIENCE
Plan International, Jul 2018 – Present
Digital Development Manager, Apr 2020 – Present
Oversee growth, sustainability and delivery of the Digital Development team to support organization goals and commitment on youth employment and entrepreneurship initiatives including the promotion of the Ecosystem internationally.
Responsible on the overall project plan, people resources, scheduling and cost control and
Coach and mentor team members on adaptation of Agile/Scrum, promotes innovations
Product Development Manager, Jul 2019 – Apr 2020
Analyzed business processes and recommended improvements and opportunities for automations, supports other POs on their product management
Responsible in ordering product backlog through an agile human-centered design (HCD) and ensure alignment to principles of digital development.
Acted as ‘interim’ product owner for other digital products and supports the Innovation Lead Manager with the promotion of the product, identifying market and agency engagement opportunities locally and internationally
TESSA (AI) Product Owner, Jul 2018 – Jul 2019
Product management of TESSA, an AI FB Messenger chat bot
Ensure that product development and activities reinforce and enable the experimentation and validations of the Innovations learning goals and documented
Protect the project team from external influencing factors that may rubbed out its focus on Innovation concepts.
AIG Technology Services, Oct 2010 – July 2018
Business Process & Automations Delivery Lead, Jun 2017 – Jul 2018
Manage the Manila extension team for Corporate Systems Business Process Information Solutions (BPIS) Projects and BAU teams - comprising of Senior Business Analysts and Production Support Team (L1, L2 & L3)
Collaborate with other delivery leads to ensure compliance of department with AIG IT standards and policies on Incident Management, Change and Release Management, Audit and Compliance, review of P&L
Conduct performance assessment of the team.
Perform the role of scrum master on BPM project initiatives opportunities for automations
Business Process & Automations Lead Business Analyst, Oct 2015 – Jun 2017
Gather, analyze business requirements and translate them into technical requirements
Facilitated daily scrums and sprint events.
Responsible for project planning, estimations and costs, facilitation of stakeholder meetings, requirements elicitation, project sign-off up to project release and business walkthroughs.
F&A End User Tools Team Lead Business Analyst, Mar 2013 – Oct 2015
Spearheaded the knowledge transfer of offshore 3rd party Contractors to Manila Shared Services in the maintenance thirty (30) finance and accounting back office applications
Led the End User Tools team comprised of VBA programmers. SharePoint developers and Business Analysts for business continuity and app support
F&A End User Tools Senior Analyst / Programmer, Oct 2010 – Mar 2013
Render application support to AIG Corporate Finance on their quarterly and annual finance reporting.
Liaise with AIG country offices consolidation and processing of the quarterly financial reports thru the system
IBM Solutions Delivery, Jun 2010 – Oct 2010
Senior Analyst / PHP Developer
Designed and developed the IBM pro bono humanitarian project for Philippine Red Cross named KETSANA. A web app tool for disaster management and keep track and monitor volunteers and casualties on any specific disaster.
World Vision Global Center, Oct 2009 – Jun 2010
Applications Support Team Lead
Enhance the existing SLA with realistic and feasible turnaround time for the resolutions of tickets, innovate and embed process improvements
Collaborate with Development and Business Analysis team in verifying defects of applications, applied fixes and change requests
Plan International, Jun 2008 – Oct 2009
Applications Specialist
Analyzed and resolved L1 and L2 application issues on the sponsorship application
Performed data migration from Sybase to MS SQL
Prepared TSQL in MSSQL to extract, transform and load into new formats and platforms
Globalink Holdings, Aug 1997 – Jun 2008
Technical Manager, Jun 2004 – Jun 2008
Led team of analysts and programmers in the design, build and testing of solutions in various project teams such as Image and Text processing, Medical Transcription, Check Processing and Validations, Audio and Music business process
Led migration of products from Microsoft based solutions to open source with MySQL and PHP
Managed the assignment and allocation of people resources to products
Relationship builder with stakeholders
Conducted performance assessments, addressed skill gaps, initiated cross-trainings and helped team members to achieve the best of their potentials through mentoring and trainings.
Analyst Programmer, Aug 1997 – Jun 2004
Designed and developed the optimized solution on data entry, validation and formatting
Designed and developed the Medical Transcription eco system with these services: auto download, convert and assign of voice files to transcribers, data mine demographics, auto format of transcribed text to formatted physician’s template, convert to HL7 format, work pool with capability to auto assign work items based on transcribers and proof reader specialization, work assessment and volume of work.
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