Customer Care Sales

ABDUL SATTHAR MOHAMED YASAR

No. **/B Dehianga, Muruthalawa, Kandy, Sri Lanka.

Mobile : +94-777-****** Home: 081*******

Email : ********@*****.***

Self-Motivated and Hardworking with Effective Interpersonal

& Communication Skills to Accomplish Organization’s and Self Targets. Loyal, Dedicated and Ambitious with Leadership Skills.

As a Travel consultant, Administator and Sales Incharge I have explored new heights and equipped my self with more knowledge and experience. Currently I’m doing an Higher National Diploma in Business Management with high hopes and dreams.

KEY COMPETENCIES AND SKILLS

Strong influencing communication skills.

Problem Solving and Decision Making, Critical thinking (Analytical skills).

Results driven and well disciplined.

Enthusiasm for learning and ability to pick up new skills and knowledge quickly.

Organizing, planning and constantly getting feedback skills to get tasks done.

Shares time, energy and knowledge with others to ensure they can succeed.

Strives to consistently achieve excellence in all tasks and goals.

Behaves and expresses an open and honest manner.

Treats all people with dignity, respect and fairness.

Able to function fast paced atmosphere.

Resolves interpersonal conflicts constructively. CV of Mohamed Yasar – page 1 of 4

PROFESSIONAL EXPERINCE

Assistant Shop Incharge at Ajmal Perfumes in Dammam, Saudi Arabia. 2016-2018

The Company exist to enrich people’s lifestyle. A fragrance house based in Dubai with nearly 60 years of heritage and expertise in the fragrance industry. Ajmal has established a formidable presence in the world and became synonymous with captivating perfumes & beauty products, as well as high quality traditional Arabic and oriental fragrance products for the body& home.

Roles & Responsibilities

Maintain outstanding store condition and visual merchandising standards.

Maintains inventory by identifying, labeling, and placing materials in stock.

Day to day supervision of sales, staff, stock and resources management.

Meet sales goals by training, motivating, mentoring sales staffs.

Ensure high level of customers satisfaction through excellent service.

Deal with all issues that arise from staff or customers (complaints, grievances etc.] Office Administator & Travel Consultant at Travel Page Pvt Ltd in Colombo. (2014-2016)

Roles & Responsibilities

Coordinating office administration works such as staff attendance, payroll, mail administration and maintenance of equipments.

Assist in planning company events, meetings, luncheons, and employee team building activities or special projects.

Perform clerical duties, take memos, maintain files, and organize documents; photocopy, email etc. as needed

Help prepare reports, presentations, and data.

Oversee mail deliveries, packages, and couriers.

Attend customers & meet their travel requirements.

Organizing travels from beginning to end, including tickets accommodation and transportation.

Able to work with Amadeus and Galileo(I prefer Amadeus)

Maintain and develop effective customer relationship.

Provide fare quotation and pricing to the customers.

Ensure Customer Service, Reservation & Ticketing and other front line activities.

CV of Mohamed Yasar – page 2 of 4

Call Center Representative at Aegis Services Lanka Pvt Ltd in Colombo, Srilanka.

The company provide services to its client such as Airtel, Mobitel and Hutch telecomunication companies and aslo a balance sheet partner with Multi market, multi channel capabilities that help its customers deilver extraordinary experiences.

Roles & Responsibilities

Answer calls and handle customer inquiries, manage and resolve customer complaints.

provide customers with product and service information. identify and escalate priority issues.

Resolve customer complaints and follow up if needed.

Ability to multi-task during calls as you juggle engaging the caller and seeking out solutions. TERTIARY EDUCATION

GATEWAY INFORMATION TECHNOLOGY INSTITUTE 2006

Intro about Windows, Linux, Mac OS

Microsoft Office(Word, Excel, PowerPoint)

Highly conversant in Computer Software, Hardware, Internet and emailing.

Computer Literate and Internet Savvy with a typing speed of 30 w.p.m. ESOFT METRO CAMPUS - Kandy

Diploma in Web Developing (HTML, CSS, JavaScript, PHP)

Currently Doing an HND in Businiess Management on Sundays. ACADEMIC QUALIFICATION

Al Azhar Central College 2010-2012

Successfully Completed the Advanced Level

Al Azhar Central College 1999-2009

Successfully Completed the Ordinary Level

CV of Mohamed Yaser – page 2 of 4

LANGUAGES

Tamil [mother tongue], English, Sinhala, Urdu, Arabic. LEADERSHIP AND MEMBERSHIP

Secretary of Gusto Sport club – Dehianga.

Member of Past Pupils Association of Al-Azhar Central College.

Held posts of Class Monitor, School Prefect and Leader of School Parliament Created by Lecture Panel in Al-Azhar Central College.

Volunteer of Welfare Association – Dehianga.

Served as Team Captain for School Cricket and football team period of 2010-201

Non Relatad Referees

Rajapaksa S Maduranga

Village Officer (Srilankan public official)

159 Dehianga North, Muruthalawa,

Kandy, Srilanka.

Tel: +947*-***-****

Rifaza Seyyed

MSc in Human Resource Management

and lecturer

at Esoft-Metro Campus Kandy

Tel: +947*-***-****

I do certify that the above given information are true and correct to the best of my knowledge.

You’re faithfully,

Mohamed Yaser.

CV of Mohamed Yasar – page 4 of 4

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