Office Insurance

ZANDRA G. WARDLAW

***-* **** ******

Ripley, TN *8063

731-***-****

*********@***.***

Objective

To obtain a challenging position with promotion opportunities Career Summary

· Fifteen years of clerical/office management, customers service and billing experience

· Demonstrated the ability to communicate and comprehend data and concepts effectively with a variety of audiences

· Exhibits strong skills in problem solving; prioritizing tasks and meeting deadlines; able to acquire new technical and computer skills

· Significant abilities with working independently and in groups/teams in a professional manner, including cross functional teams and internal/external networking Experience

West Tennessee State Penitentiary Henning, TN June 2016-Oct 2019 Department of Corrections

TDOC facility that operate safe and secure prisons and provide effective community supervision in order to enhance public safety

Account Clerk - Trust Fund Department

· Provide Customer Service by handling visitors/callers tactfully while providing quality services in a courteous and efficient manner

· Research, track and resolve accounting problems, submit documentation to various department/entities per scanned file

· Record transaction, key daily worksheets to the ledger system

· Run daily reports; complete daily Balance Sheet

· Process trust fund bank deposit and arrange for bank deposit delivery

· Work with calculator, spreadsheet and check records from online database

· Support supervisor in daily operations by performing accounting and other clerical duties

Lauderdale County Medical Clinic Ripley, TN March 2013 – December 2015 FQHC facility that offers quality care services to individual(s) without insurance as well as private and commercial insurance

Front Desk Receptionist

· Answer incoming phone calls and handle properly via appropriate transfer, taking message or follow-up with a return call

· Coordinating office schedule and greeting customers in a courteous manner

· Data Entry, Scanning and Faxing documentation to home office

· Maintain workflow by assisting Office Manager in all capacities

· Verified insurance eligibility and income for indigent program

· Prepare daily deposit, collect copays/deductibles and collect on bad debts

· Maintain patient charts with updated information; verify insurance per national insurance database

· Generate production reports daily; process incoming and outgoing mail daily Baptist Memorial Hospital Tipton Covington, TN Feb 2012- March 2013 A high quality network of hospital(s) dedicated to providing compassionate care for patient throughout the Mid-South

Patient Account Representative

· Assisted uninsured/under insured patient regarding Charity/Indigent Program based on proof of income

· Verified eligibility and benefits on individual insurance plan, both in network and out of network per insurance database

· Submitted claims to insurance for payment

· Advised patients regarding accounts- past due/present balance in a tactful professional manner

· Researched credit balance accounts by adjustments/transfer/refund the balance

· Follow-up on unpaid or denied claims with insurance company Lauderdale Community Hospital Ripley, TN April 2007 – February 2012 A critical access hospital that is committed to providing high quality medical care in a friendly environment

Accounts Receivable Clerk/Patient Account Representative

· Post insurance/cash payments to patient account(s)

· Balanced daily receipts and prepare daily bank deposit

· Advised patient on account past due/present balance

· Assisted uninsured patient with Charity/Indigent Program Advance Check Cashing Ripley, TN April 1997 – April 2007 A local payday loan company with the goal to be friendly and compassionate the customers need Office Manager

· Greet Customer(s) in a friendly and courteous manner

· Verified personal and banking information on customers to issue cash advances

· Kept track of monies issued to and received from customers

· Deposit checks and money when needed, keep daily cash balance

· Kept records of return check(s), maintained incoming and outgoing mail, maintained delinquent checks file

· Ran weekly and monthly reports of transactions, payments and deposit items Education

University of Martin Attending Graduation Anticipated Ripley Campus – Ripley TN (Bachelor in Business Management) West TN Business College Graduated June 1983

Jackson TN (Diploma in Accounting/Office Management) Ripley High School Graduated May 1982

Ripley, TN (Diploma in Math, Vocational Office Education)

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