Manager Sap

Kavitha Ninnad Rawol

Phone Number: +61-424-***-***

E-mail: *************@*****.***

Active Police Clearance

Professional Summary

Solutions-driven IT Consultant with experience leading cross-functional teams in the development, documentation and delivery of process driving the attainment of business goals. Skilled business analyst with 20 years of experience in IT Consulting. Committed to conducting in-depth evaluations, designing procedures, and simplifying work. Experience in various business settings with management teams of various backgrounds. An SAP Consultant/Advisor on business transformational projects from 2010 across a diverse range of industries including private sector, Australian Public Sector, FMCG, Manufacturing, Pharma, Energy, Mining & Retail. I am a dynamic, motivated and well-grounded change agent with a passion for attaining the unachievable through analysis and collaboration.

Core Competencies and Achievements:

Strong analysis skills; ability to create business analysis from scratch, ability to troubleshoot data quality issues.

Strong knowledge & experience in project management with strong analytical, problem solving, and organizational skills.

Ability to adapt quickly to new processes and standards, with a strong commitment to providing exceptional customer service.

Ability to produce quality work products with attention to detail. Detailed experience in process design and implementation (good knowledge of and experience with SAP processes is a distinct advantage).

Excellent problem solving and attention to detail, able to manage multiple deadlines/projects and keep key players informed.

I have engaged in multiple roles including business analyses, business process design, learning and development, technical writing and general SAP pre and post “Go Live” support.

Have worked across multiple modules including; SAP S/4HANA - EWM & IM, HR, Payroll, LMS, FI, PM, MM, WM, CRM, SRM, HSE and the integration of SAP data to other systems.

Have actively participated as a team member in project teams to engage and negotiate with key business users to identify and document current “as is” processes. In line with SAP configuration options, have liaised with key stakeholders to further develop “to be” processes including both system and manual operations

Large number of successful implementations, global rollout, upgrade and improvement projects. Multiple full cycle projects.

Supported the Migration to Cloud project (On premises ERP to Azure migration) with technical inputs on vendor evaluation, Project Plan finalization and Risk and Issue management.

Proven ability to lead in blueprint and design sessions, review solution options and provide recommendations while communicating the benefits, risks, and constraints to both the business and IT stakeholders

Translate requirements into a language which can be understood by the intended solution providers or technology teams including:

Creation of detailed implementable designs

Prototyping, mock-ups

Prepare briefing material and regular performance reports for key stakeholders

Combining an excellent technical knowledge with extensive and detailed SAP expertise.

Strong experience in ABAP programming including Reports, ALV, ABAP Query, Data Dictionary, Dialog Programming, Webdynpro ABAP, FPM Floor Plan Manager, SAP FIORI, SAP Script, Smart form, Adobe forms.

Extensive experience in Delivery, Support & Onsite - Offshore models. Have handled the different demands of these model involving Metric presentation, Status tracking & reporting, Sun rise & Sun set calls, Stand-up meetings, War rooms, Go Live's, SLA tracking & update, resourcing, estimating & delegation.

During this tenure have stepped into many roles as per the project demands starting with Business Analyst, Developer & Lead, Project lead, Onsite coordinator, Designer, Architect, Data analyst & provided best possible solutions within the budget & time.

Able to coach others in the development of their skills and build solid, effective working relationships with others.

Excellent communicator and written skills, who effectively interacts with clients and all levels of management. Can leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

I draw on my extensive hands on technical experience to understand and manage the workflow and output of large teams. I maintain high levels of personal responsibility and accountability for all deliverables whether within my direct or indirect supervision.

Technical Skills

Programming: SAP ABAP

Systems: Windows (95, 98, XP, NT, 2000, 2003, 2008, 2012, Vista 7)

Applications: Unix, FTP, CCNA, ServiceNow, HP QC, JIRA, Confluence

Certifications: SAP ABAP Certified, PRINCE 2 Practitioner

PROFESSIONAL WORK EXPERIENCE

Brisbane City Council, July 2019 to July 2020

Budget Information Development System:

Successfully delivered the Budget Development Tool for Corporate Finance and Enterprise Budgeting teams. SAP Business Process Consolidation system (SAP BPC) was implemented for the highly confidential budgeting and reporting process.

•Engaged the Business Finance team to ensure requirements are met in the proposed SAP implementation. Be the conduit between business and IT to translate business requirements to technical specifications and ensure proposed solution is fit-for-purpose

•Produced the required project documentation in accordance with Internal policies and procedures as per the ICT PMO governance framework.

•Worked with the architects and the business to deliver cost estimates for submissions for funding approval, and subsequently manage and report project delivery against agreed costs and manage partner/vendor costs related to technology delivery. Preparation of Zero cost budgeting. Review of project cost monthly. Preparing financial year budgets.

•Scope definition and management - Define the scope to ensure outcomes and expected benefits are clearly articulated and that agreed work is aligned to the strategy.

•Risk & issue management - Direct the identification, monitoring, reporting and escalation of risks and issues and/or problems associated with services and/or delivery in the project. Raised risks at appropriate group level when required

•Formulated detailed technical release, data migration plans, cutover plans, environment and transport management schedules and incorporating this into the overarching plans by participating and leading meetings and workshops.

•Drafted the Support level agreement documents for post go-live support of the SAP systems.

•Smooth transitioning the project to BAU.

•Also worked in the capacity of Test Manager developing test plans, test cases, test scripts and documentation of results for the project.

Learning Management Solution (LMS) Project:

Lead Business Analyst for the project involved in requirements gathering and advising the teams on a fit for purpose option within SAP landscape.

•Primary liaison between the business unit and project team for Learning Management Solution development.

•Consulted with multiple business process owners to identify, define and document Business Needs & Objectives, current Operational Procedures, Problems, input and output Requirements.

•Worked with ISB teams to analyse the gaps within current solution and requirements and identify a fit for purpose solution.

•Assisted project manager in developing implementation plans, including the scheduling of project milestones.

•Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.

•Technical inputs into RFQ, Statement of Work, Vendor Evaluation, vendor queries handling, demo from vendor.

•Engaged the various stakeholders within Council to ensure the detail level Business Requirements are documented and approved by the Businesses.

•Supporting the overall Enterprise Architecture team to finalize the Integration points, design and status updates to the Project Control Group.

•Support the Project manager on risk and Issue assessment and management. Quality assurance of the project.

Queensland Treasury, Nov 2018 to June 2019

Worked within the SPER Program for as a Technical Advisor. The State Penalty Enforcement Registry (SPER) implemented a new Cloud based Debt Collections system and SAP was implemented to handle the FI reconciliations and reporting.

•Served as liaison between business users and application service providers.

•Conducted business process Gap Analysis between To-Be design and SAP standard Business Processes and made recommendations for Process Improvement.

•Translated business requirements into functional requirements and created Functional Design Specifications.

•Solved application and configuration issues and collaborated with other BSA's to ensure end-to-end business process integration.

•Worked with the external agencies and other service providers such as Australia Post, BPAY, Department of Human Services, Commonwealth etc., to facilitate connectivity setup, test planning and test execution.

•Created Test Scripts, developed User Procedures, Training Curriculum and conducted Training Sessions for all levels of end users

•Adopted company specific project methodology (Waterfall and Agile), and artefacts to articulate business needs as assigned by the Project Management Office (PMO) including; requirement gathering templates, BPMN templates, learning templates and change templates

•Provided inputs and guidance in drafting of IT Support level agreement and Training Material documents for post go-live support of the systems.

Powerlink, Feb 2017 to Oct 2018

IT Analyst/ Advisor

Working as a one of the IT Advisor for ERP Program of Works. The ERP Program of Works was worked out to perform Business critical functions using the ERP Application suite such as replacement of Onboarding and Recruitment using SAP SuccessFactors, Expense Management System, Manager Self Service, ATO Compliance for Payroll (STP), Solution Manager and TDMS implementations, Security Review, ERP Technical Landscape Review etc.

•Served as senior advisor to the team and involved in stakeholder interactions, business communications.

•Documented and presented solution options and strategic plans to the General Manager ICT with focus on simplifying the business processes and reduce system and data footprint.

•Ensured all developments are managed to department standards, for example business requirements, functional \ technical specs, UAT sign-off and go-live approvals.

•Provided system support and enhancement in the Financial, Costing and Human Resources modules of SAP

•Gained an understanding of existing business processes and operations and be expected to work with business users and department heads to develop new processes and independently be able to advise on improvements and simplifications.

•Worked with vendor on SAP FIORI implementation for Timesheet app. Powerlink went through a change of entire Intranet and FIORI was introduced to replace old ESS for better usability and acceptance. Involved in designing, coordinating and go-live of FIORI apps.

•Handled Vendor negotiations and queries. Single point of contact for the vendor.

•Worked in ambiguous environment and streamline, excellent solution provisioning skills with varied technologies within SAP.

•Assisted in unit and integration testing for change requests; enhancements and new development.

•New Functionality for Leave Workflow - Gathering documentation of new business requirements, creating functional design, executing related testing and training of the resulting solution.

•Analysed complex SAP business problems and develop solutions within SAP using available tools and technologies

•Leveraged SAP expertise and creativity to enhance the credibility and productivity of the Support team.

Cosol Australia Pty Ltd., Dec 2016 to Feb 2017

ERP Analyst

Worked as an ERP Specialist for Development, Integration and Functional for OK Tedi Mining Ltd.

•Implemented custom solution for Plant Maintenance Master Data Cockpit.

•Delivered complex business requirements.

•Review of configured and documented technical transactions; identified gaps and issues and presented to the Business.

•Defining exit criteria and application entrance.

•Creating conceptual designs like applications, interfaces and interactions.

•Monitoring and identifying interdependencies between application implementation activities.

•Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

•Ensured delivery is within agreed timeframes, scope, budget and required quality.

DHS, Canberra Jan 2016 to Oct 2016

Senior SAP ABAP Lead

One of the ABAP consultant in the Corporate Systems branch, working on multiple projects. Responsible for abap developments, involved in go-live preparation, SIT co-ordination and UAT sign off.

Project: CATS Effort Recording

•Worked on complex ABAP developments for PS module.

•Developed timesheet reports, displaying resource utilization for a team along with planned and actual hours.

•Delivered Functional and User Acceptance Testing.

•Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way.

•Managed relationships between business and ICT areas creating avenues for clear communication to ensure project delivery in line.

•Provided project management advice to inform decisions at a more senior level.

•Provided SAP support with the business associates at all levels to deploy scalable processes and system management; worked with end-user business community to collaborate/ define business requirements, help gather business requirements, reports, interfaces, RIECF, provided expertise and solutions to fulfil business needs.

•Developed resource utilization report for self and team and publish on portal using webdynpro.

•Involved in finding and development of User Exit for CJ20N and CJ02N.

•Worked on development of user exits for IDS settlement.

•Helped in preparation for Task Cards.

•Go-live preparation, post go-live support and Technical verifications.

Project: eInvoicing Project

•Worked on complex ABAP developments.

•Involved in talking to Business and functional analysts to understand and document the requirements.

•Interaction with external party, OpenText for product related queries and solutions.

•Developed Invoice smartform

•Worked on OpenText and SAP interfaces.

Project: Child Care Reform Project

•As part of the Development team involved in the project from planning stage.

•Was part of the Leads for the project and involved in all the Requirements workshop and scoping

•Involved in business requirement gathering workshops, functional documentation and technical documentation.

•Worked on development analysis for SAP FIORI, PSCD, CRM and Assessment using Odata.

•Helped in screen design using UI5.

•Actively involved in UX design improvements during the concept and design process. Also, ensured the appropriate security, data protection was addressed.

•Responsible for work allocation to team members and progress reporting.

Airbus Australia Pty Ltd., Sept 2015 to Dec 2016

Business Analyst

Worked as a Business Analyst for MM, SD and Logistics areas.

•Implemented custom solution for Procurement and stock transfer orders.

•Delivered complex business requirements. Maintaining the tickets and solutions in JIRA

•Involved in managing difficult stakeholders. Review of configured and documented technical transactions; identified gaps and issues and presented to the Business.

•Managed external vendors

•Organizing Business Process design reviews. Ensure timely walkthroughs of the Business Process Documents and sign offs.

•Involved in Formulating as-is and to-be processes from several sessions with the team members.

•Ensured delivery is within agreed timeframes, scope, budget and required quality.

Infosys Australia, Apr 2011 to Sept 2015

SAP Consultant/ Business Analyst

Client: Rio Tinto

Responsible for ensuring that multiple SAP projects are delivered within scope, quality, time and budget requirements.

•Responsible for analysing the needs of the business and its customers and coming up with solutions to business problems.

•Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.

•Managed the analysis and implementation of several Change Requests for IS&T.

•Developed Process Flow Diagram/Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing.

•Proactively contributed to several implementation projects; leveraged communications skills to establish and maintain successful client relationships.

•Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost-effective and met user requirements. Assisted in planning for and testing system changes.

•Gathered requirements from different affiliates and provided custom solutions.

•Worked collaboratively with System Developers and Test Analysts (Offshore) throughout the software delivery lifecycle to ensure delivery to the time, cost and quality requirements.

•Identified RICEFW objects to meet the client specific requirement.

•Prepared functional and Technical specification for the development of Reports, Interface, Conversion, Enhancement, and Forms. Prepared unit test scripts and checklist to be included in the functional specification. Tested RICEF objects.

•Conducted workshops / Meetings with SME's involving Stakeholders from Senior business executives and SAP Technical staff

•Tested Scenarios and advised improvements so that existing Business process are not impacted with the latest changes to SAP Process.

EARLIER WORK EXPERIENCE

Worked with top Consulting Organizations (Bristlecone, Mahindra and Mahindra, Holcim, CybertTech Ltd) in India for 12 plus years in the capacity of SAP Solution Architect, SAP Business Analyst, Project Lead, handling various leadership and consulting positions. Some of key roles executed were:

•Project Lead and Solution Architect for Multiple SAP Support/enhancement Projects, such as Gate Gourmet, eCompany Store, NIBCO. Managed team to determine requirements, identify gaps, offer technical Solutions, and deliver implementation. Coordinated resources and developed project schedule, methodology, project templates and final report.

•Handled large scale multiple SAP implementations in India (ACC Cement, Asian Paints, Mahindra and Mahindra, JCB Electronics, Unilever, International Rectifier), UK (British Oxygen), Australia (Ryobi, Franklins superstore) in Manufacturing, Utilities and Retail sectors.

•Provided direction, advice, solution options and strategic plans to the Clients, Solutions Design and Delivery and promote strong governance and ERP best practices.

•Involved in the Full Life cycle implementation phases, including defining the business requirements, analysing the gap, writing functional specifications, configuration and testing. Participated in new and existing client development.

•Consulted with multiple business process owners to identify, define and document Business Needs & Objectives, current Operational Procedures, Problems, input and output Requirements and configuration of Business Rules

•Conducted business process Gap Analysis between To-Be design and SAP standard Business Processes, and made recommendations for Process Improvement

•Translated business requirements into SAP functional requirements and created Functional Design Specifications

•Solved application and configuration issues and collaborated with other BSA's to ensure end-to-end business process integration.

•Created Test Scripts, developed SAP User Procedures and Training Curriculum.

•Participated in functional requirements elicitation sessions and documented process flows.

•Managed Client expectation by building a sound relationship as trusted partner, representing Bristlecone at IR Technical working group, Change Management Control Board and Project Steering Committee

•Delivered milestones and deliverables, ensuring acceptance criteria have been met, chasing up for acceptance and sign-off

•Formulated detailed technical release, environment and transport management schedules and incorporating this into the cutover plan, by participating and leading meetings and workshops.

•Led the solution and presales team to provide roadmap and business value to customers

•Developed, oversee and mentored team members to ensure assigned tasks can be completed within agreed time, budget and quality.

•Provided expertise on application architecture design or application rationalization

•Owned the SAP solution template and design and drives the SAP solution roadmap within the business

•Worked with enterprise architects and key organizational stakeholders to define a strategic plan for leveraging integrated business architecture as part of the enterprise architecture

•Communicated well within the organization and management teams utilizing strong presentation skills combined with solid technical background

•Subject Matter Expert to provide guidance for various projects on need basis

OTHER WORK EXPERIENCE

Non-SAP Experience

Have worked in IT Department of a large automotive company for 4 years prior to joining SAP R/3. Has wide experience in the analysis and documentation, training of custom-made software including ORACLE, COBOL, AS400, SQL.

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