Social Media Manager

Personal Data

Mobile: +971-**-***-****

Email: *******@*****.*** **************@*****.***

Civil Status: Married

Language: English, Tagalog, Visayan

Visa Status: Employment

Highest Educational Attainment

BS Computer Engineering SY 2000

ITIL & ITSM Foundation

ITIL V2 & ITIL V3

Character Reference

Chris McDermott: +971********

Carrie Hoza:+971*********

Wilbert Sayson: +971*********

Skill Sets

IT Infrastructure and Security Management

IT Budget and Forecasting

IT Road Map and Business Development

IT Project Management

Service Desk Management

IT Procurement and Asset Management

IT Service Delivery and SLA

SDLC and Testing Environment

IT Strategy, Disaster Recover and BCP

IT Cost Effectiveness Solution

IT On Premise and Cloud Management

ITIL Implementation

Networking Implementation

Wireless Implementation

Windows and IOS Troubleshooting

Printer Solution and Troubleshooting

Seminars and Trainings Attended

Windows Programming for Printer Driver and System Driver Development Training in PMI Methodologies

Introduction to ASP .NET, VB .NET, .NET Web Services and Assembly and C and C++ and C#

UML Training by Rational Rose™

7 Habits of Highly Effective People Printer Device Drivers by Paul Yao

Technologies for Toshiba Laptops and MS Media Center

ITIL v1 and ITSM Foundation

Maximo Support Troubleshooting

Exchange Server 2007

Mobile Analyzers for Blackberry

ITIL v3 - Incident Management

SAP/S4 Hanna on its implementation and structure

Real Time Communication 2015 - Big Data and Cloud Computing and Social Media

HR Tech MENA 2015 – Collaboration between HR and IT

Orion ERP Troubleshooting and Implementation

Security between On Premise and Cloud solution

Number of People Managed

In a Single Project – 150 People (Lexmark)

TDIC – 6 IT Personnel and 6 Outsourced (Site Basis)

Dubaiworld – 30 Services Desk Agents and 70 Desktop Engineers

Fulbright & Jaworski LLP – Vendor Management (12 Vendors)

ASMAK – 4 IT Personnel

Project Based – Between 2 -3 IT Personnel and 3 -6 Vendors

Michael O. Yeh

Summary of Qualification

A graduate of Computer Engineering having 15 years of experience in UAE and 5 years in Lexmark R&D USA Philippines for almost 20 years professional in the field of IT Management, IT Infrastructure, IT Budget and Forecasting, IoT, DX Transformation, IT Road Map, IT Service Delivery, IT Operations, IT Service Desk, Software Development Lifecycle, Network Administration, Server Maintenance, Customer Services/Support (Internal and External Clients), People Management, IT Solutions and Services / IT Helpdesk and Technical Support, Project Management (Software / Hardware Development and Business Development), Project Coordinator (Planning and Account Management), Web Management, Asset Management and ITIL Principles. Added to the Role, I have been Handling the IT Audit for Internal and External as well as the Year End process and Asset Management for the company which is a Vital for the IT Department. Including Standard Protocol and Policy in accordance to ISO 27001 and ISO 9000. Policies tailored to the business and operations.

Work Experience

ASMAK UAE Head of IT Department (2014 – Current)

Achieved to Setup Dubai Office from ground zero to working office with Wireless and network connections.

Achieved to Setup Wireless Video Conference for Ajman and Dubai and Abu Dhabi Office.

Achieved to maintain and support UAE offices in Dubai Ajman Abu Dhabi Fujairah Including Greece and KSA.

Maintain and up to date Knowledge base for the Service Desk.

Created Standard Templates used by Service Desk support for all BU.

Secure the Internet speed with Etisalat and implement a bigger range for the Office Wireless

Support offices in UAE for Technical issues for day to day operations

Stabilize the network administration and server cabling.

Complete revamp on Cisco telephony to ensure that new policies has been applied.

Promoted on April 2014 as Head of IT from IT Manager Position after 6 months of joining.

Strategic plan Group IT Policy and Applications such as ORION.

Strategic Implementation of Printer Solution for AFC Companies

Maintaining the Website and Social Media for www.asmak.biz and ASMAK Brands

Implementation of Investor Relations with EUROLAND for ASMAK

Fulbright & Jaworski LLP UAE IT Manager – System & Service Desk (2010 – 2014)

3 days Machine Rollout for Dubai and Riyadh (Total 35 users) in Win 7 OS and Office 2010

Supported as IT Consultant to a Major Power and Energy / Oil and Gas Client for Fulbright.

Resolves all issue in 64 bit environment by ensuring all printer drivers are updated to support win 7.

Achieved to maintain and support offices in spite of the time differences (Dubai Riyadh Hong Kong China London) singled handedly.

1 day migration of Dubai and Riyadh Offices for Office 2007 including basic training on Office applications for Each Office Location (Dubai Riyadh Hong Kong China).

Successfully installed the new AVAMAR Server with minimal assistance from Houston for both Riyadh and Dubai Offices.

Dubaiworld (ICT) UAE IT Manager – Service Desk (2008 - 2010

Achieved to maintain One Day resolution and 90% service support for all BU

Able to manage the deliveries within the 8 business hours and 4 business hours for critical issues

Created basic support on MS Offices / Blackberry Support / Printer Troubleshooting / and Operating System Support and Successfully maintained a below 10 second ASA and below 5% Abandoned Calls

Maintain and up to date Knowledge base for the Service Desk and Enable to maintain Zero backlog for consecutive 3 months

TDIC UAE IT Manager – Network & Services (2005 – 2008)

Able to stabilize the network and server performance without the previous documentation

Manage to support 86 employees single-handed.

Able to support the TENT Project for 50 people to be built in a week time with two days’ notice.

Research and Planning for the Main TDIC data centre including saadiyat and sir ban yas Island.

Achieved to implement RFID for Asset Management for TDIC

Achieved to provide service desk support for all remote office via contractual.

Lexmark Research & Development Corp. USA Project Engineer (2000 – 2005)

Initiates Code assessments and Product Cycle Development for critical code integration.

Awarded as Darling of the Year 2002 and 2004 (Windows Software Solutions)

Promoted as Software Engineer II after 6 Months of Service.

Promoted as Project Engineer after 1 year of Service.

Under-Training for Product Engineering Position after 4 years of Service.

First 14 Employee of Lexmark Research & Development Corporation build a mark in Cebu City

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