Manager Customer Service

KAMERON FISHER

**** ******** *** ******, ** ***** · 816-***-****

**************@*****.*** · https://www.linkedin.com/in/kameron-fisher-9b4699181/

EXPERIENCE

OCT 2014 – PRESENT

LEAD CASHIER, American Eagle Outfitters

Lead role in coaching and training other cashiers to AEO standards.

Averaged 45 seconds per customer in line still ensuring a positive and welcoming back experience.

Supported management with KPI and LOD operations.

Invite at least one customer per workday to apply for the AEO credit and rewards program.

Have been a Stock Room Leader, Merchandising Leader, and Sales Lead. These roles have provided me experience in every position at AEO.

MAR 2020 – PRESENT

PERSONAL TRAINER/COACH, 9Round

Instruct, correct, and follow through with each guest in the gym.

Ensure each guest has correct technique and equipment to ensure safety and prevent injury.

Sell memberships, products, and knowledge.

Handling of concerns with product or customers while ensuring superior customer service.

SEP 2017 – JUN 2019

ASSISTANT MANAGER, Skechers

Opening and closing procedures which include money handling, evaluating associate performances, and setting goals over 12% of previous years KPI numbers.

Leadership skills, supervising up to four employees per workday ensuring growth and productivity.

Key role in restocking, store flow, and floor standards.

Handling of concerns with product or customers while ensuring superior customer service.

EDUCATION

DEC 2019

BACHELOR’S IN EXERCISE SCIENCE, Georgia southern univeristy

Bachelor’s degree in exercise science with a focus on Human Performance Management.

3.0 GPA with Specialty courses such as typing, programming, management, and biomechanics.

In February of 2020 I obtained my certification for personal training from the ACSM.

MAY 2014

DIPLOMA, Milford High School

3.0 GPA with courses such as mechanics, free writing, as well as participated in band.

SKILLS

Strengths in communication

Strong work ethic

Teamwork skills

Organizational skills

Computer skills (Microsoft, Type ~60 WPM, Sony Vegas Pro, and Mac’s Affinity Photo/Designer)

Certified Personal Trainer

CPR/FIRST AID/AED Certified

ACTIVITIES

As a CPT, one of my prominent activities include recreational weightlifting, playing sports, and developing more knowledge within this field.

Video and Photo editing ~5 years of novice-intermediate experience.

Being innovative and creative with new adventures that come my way.

References available upon request.

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