Stephen M. Telford, MBA, MHA, CMPE

**** ******* ***** *****, **** Ash, Ohio

513-***-**** adfvb4@r.postjobfree.com

Leadership Executive

Accomplished, versatile, dynamic, collaborative, and well-qualified professional with over 20+ years of experience in healthcare operations and business development with for profit and not for profit healthcare systems and physician groups over 4 states. Lead operational, business development, financial, clinical, and program management teams to promote creative solutions and launch innovative initiatives and operational solutions. Provide data analysis based on the overall direction, coordination, and fulfillment of the organization's short-term and long-term operational goals. Experience in strategic planning and business development and accomplish relationship building and collaboration in complex systems. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results, establishing, and maintaining the key partnerships and relationships that prove productive and allow for better performance. Thrive in fast-paced business environments and cherish a chance to self-manage things through innate problem-solving skills and never say never attitude.

Skill Areas: w Business Development w Strong Interpersonal Skills w Analytical Skills w Contract Management w Communication Skills w Human Resources, Mentor & Motivator w Innovative Thinker & Advisor w Budget Management & Data Analysis w Operations Improvement w Team Building / Servant Leader w Multi-Specialty Group Management w Team Collaboration & Consensus Builder w Process Redesign & Change Management w EHR & Excel Proficient w Physician Consensus Builder w Organizational Strategy & Coordination w Financial Analysis & Expense Management.

PROFESSIONAL EXPERIENCE

President / Owner

Viper Holdings, Inc., dba Schooley Mitchell, Cincinnati, Ohio (8/2018 to Present)

Experience in cost reduction & process improvement, which accomplished huge cost savings.

Analyze data and set strategic direction.

Established collaboration and decision-making across industry lines and built relationships, which typically saved 20% to 25%, in turn, provided new policies, regulations, creative solutions, and business initiatives to increase profitability.

Vice President of Operations

Healogics, Inc., Cincinnati, Ohio (1/2011 to 5/2018)

Responsible for operational effectiveness and business development with full P&L responsibility for 18 multi-site programs, over 4 states, totaling $150 million in revenue with 18 reporting facility directors, 90 physicians, and over 250 staff. EBITDA ranged from $750,000 to $2,000,000 per site. Administer all business functions – full P & L, HR, budgeting, expense management, marketing, partner relationships, revenue cycle, physician recruiting and management, contract retention, negotiations, and new business development.

Coach and manage hospital centers that accomplished numerous quality and financial performance awards during tenure, including 16 out of 18 centers named as Centers of Distinction. In the same year three centers were acknowledged as Centers of the Year, and three centers achieved the President's Circle for outstanding patient care, top quality metrics and profitability for the organization.

Drive multiple retention efforts across the company in a portfolio with the lowest turnover rating and no contract terminations or price compressions. Expanded revenue and met the deadlines with full P & L responsibility by driving operational growth with robust budgets and cost management.

Provided oversite for physician recruitment, retention, contracts, pay structure and performance for 60 to 75 physicians, both private practice physicians, and hospital physicians.

Director of Operations

Healogics, Inc., - St. Elizabeth Healthcare System, Covington & Ft. Thomas, Kentucky (6/1997 to 1/2011)

Administer and was responsible for all business and financial operations and business development for hospital inpatient, outpatient, and outreach wound care and hyperbaric oxygen programs at 3 locations. Managed a staff of 20 multi-specialty physicians and 50 clinical and administrative staff.

Created and facilitated budgets, cost monitoring, clinical results and performance, service levels, and quality metrics to meet goals and objectives.

Establish cost savings and revenue growth business plans that lead to a continuous financial improvement strategy. Surpassed year over year income by over 110% year over year for 13 years.

The Wound Outreach Program was established and expanded to more than 40 extended care centers in the Cincinnati market, leading to high levels of profitability in the first six months and presently most profitable of the Healogics 400 profit centers.

Build relationships between management to handle ongoing projects, suggestions, and other tasks related to department operations.

Represented executives in projects to ensure compliance with deadlines and decision making got done in a timely and efficient manner.

Expanded and maintained the Cincinnati Wound Care marketplace in eight locations, which increased revenue by 800% in 10 years and launched a new division to improve customer service.

Received Best Wound Care Center in the region five times and center of the year award twice in 13 years.

Achieved center of distinction 13 years in a row and won the highest achievement award, i.e., the Robert Wariner award.

Additional Experience

Executive Director, Primary Care Associates, Cape Girardeau, Missouri

Chief Operating Officer, Missouri Plastics and Surgery Center, Cape Girardeau, Missouri

Manager - Operations Consulting, Ernst & Young, Cincinnati, Ohio

Senior Consultant – Coopers & Lybrand - PwC

PROFESSIONAL DEVELOPMENT & CREDENTIALS

MBA, MHA, Marketing, Operations Management, Healthcare Systems and Finance

St. Louis University, St. Louis, Missouri

Bachelor of Science in Judicial Administration and Pre-Law

The American University, Washington, DC

Certified Medical Practice Executive – American College of Medical Practice Executive

Professional Memberships

ACG – Association for Corporate Growth

TMG – Turnaround Management Group

BNI – Business Networking international

MGMA - Medical Group Management Association

ACMPE - American College of Medical Practice Executives

Volunteer Activities

Teacher Kids Club and Student Ministries – Crossroads Church Cincinnati

Madeira Planning Commission for Madeira School Board

Dragon Fly Foundation

Contact this candidate