Denise Horn

** ***** ****, *******, ******, RH* *EW

Tel: 017**-***-*** / Mobile: 079**-******

adfvav@r.postjobfree.com

PERSONAL PROFILE

A self-driven, highly motivated professional with a wide range of skills and experience. Possesses excellent leadership qualities and is highly effective at setting objectives, translating intent into action and motivating staff to meet operational objectives within volatile and demanding timescales. Proficient selling skills; meets and exceeds targets; provides comprehensive account management from start to finish. Communicates well at all levels, customer focused effective delivery of quality service. Accomplished at using tact and empathy to de-fuse potentially confrontational and stressful situations. excellent administrative, time-management and planning so and is computer literate.

I also organised charity events for Asthma Uk, The Priory Bar in Reigate with celeb guest Shane Richie, negotiating with businesses for raffle prizes, bands etc

EMPLOYMENT EXPERIENCE

June 2019 – present

Good Salon Guide

Area sales manager

Field based

Cold calling salons to obtain appointment, Selling memberships accreditations to salons

Meet and exceed targets

October2018 -March 2019 -restructure made redundant as of March 19

Reach Plc

Field Sales and Account Manager

Selling digital, design and editorial based adverts to both existing and new business.

Face to face meetings with 5 clients a day.

Sourcing own leads, cold calling to obtain meeting

Updating the system – Salesforce daily activity

July 12 - October 18

Dormaview part time

Admin/ sales

My role includes

Talking to customers weekly if not daily to build relationships to obtain customer satisfaction and obtain any future works they may require.

Ordering building supplies, CIS return, arranging wages, invoicing and estimates, contacting suppliers to negotiate deals on materials

Kinglion Media Green Magazine & Business Mag

October 2011-July 2012 -Made redundant- company went into liquidation

Account Telesales Manager

Working on both publication–

Cold Calling prospective clients exceeding targets on print advertising

January 2005 to February 2010 – role t o help set up procedures

Sales and Office Building Company Dormaview

Finance, Sales, Administration

Dormaview is a building consultant who carries out small to medium building works, re fits to complete renovation and new builds

Acting as the focal point for internal and external communication in to and out of the company,

Processing financial / administrative company information (i.e. wages, taxes, invoices, expense claims, tracking work budgets, insurance, etc), checking and validating information for completeness, investigating errors and discrepancies.

Co-coordinating contractors, staff, materials and logistics to meet specific requirements and cost constraints.

Cold-calling potential clients, arranging & attending meetings and follow-ups.

Dealing with customer complaints and enquiries, liaising with, plus establishing and developing links with external supply companies.

April 2004 to January 2005 – Temp position

British Design Initiate

Sales Executive

An online design handbook

Seeking new business in the design industry.

Working to targets.

Managing new and existing accounts.

March 2003 to March 2004- Left to gain full time employment

Mann & Co Estate Agents

Negotiator –part time

Mann & Co is a provider of estate agent services in the UK, dealing with private, public and commercial property builds sales and lettings.

Customer registration, information gathering and matching with available properties.

Obtaining market appraisals.

Sales chasing.

Gaining offers from buyers and negotiating price with vendors.

Gaining financial services appointments. To

Met and exceeded monthly targets.

March 2002 –March 2003 – contract ended

Site confidence

Telesales Executive (temp)

Online security service

Web site performance monitoring company. Providing independent web performance monitoring and load testing services, protecting billions of pounds of online revenues.

I was responsible for cold calling new and existing businesses.

Arranging demonstrations to prospective clients. Generating my own leads

September 2001 – March 2002 –Company went into liquidation

First Service Corporate Travel

Business Development Director

Business travel agent

Account management including negotiating best possible deals on behalf of the client.

Submission and presentation of proposals to the clients including detailed financial arrangements.

Source new leads including cold calling, marketing and functions. Implement new accounts, including training on website.

October 2000 –September2001 –Left to move away from London

Ayscough Travel

Director, Business Development

Business Travel Agent - Source new leads, implement and account manage new business.

Arrange and present at functions and meet with potential corporate clients

Submission and presentation of proposals to the clients including detailed financial arrangements. Working on behalf of the clients to negotiate best possible deals with suppliers.

Dealt with a wide range of clients from high-street retailers to Blue-Chip accounts.

July 1999 – October 2000 –Left due to re location of travelstore.com

Equator Net / Travelstore.com

Corporate Sales Manager

Equator net was the first on line business travel agent of which was then sold to Travelstore.com

Arranged meetings with prospective corporate clients and encouraged them to move away from the traditional travel agent service to the new online service.

Negotiated deals with suppliers, presented financial rewards and implemented travel policy.

Won several major accounts including, Whitbread Group and RIE Associates (worth over £2 million).

May 1994 – July 1999

Thomas Cook Travel Management / American Express Business Travel

Team Leader

Started as a travel consultant and 6 months worked up to team leader.

Organised travel for numerous clients, including dealing with complaints and queries, on site visits, supplier negotiation.

Managed a team of five consultants, including interviewing & recruitment, appraisal and disciplinary procedures and the continuous identification of their training and development needs.

1991– August 1994

STCC Travel

Travel Consultant

Travel Agent

Started as an YTS placement. Gained extensive knowledge of the travel industry along with hands-on experience and qualifications.

EDUCATION

1984-90 Warwick School – English, Maths, History, Science, Art & Design, Design & Realisation, Design & Communication

TRAINING & PERSONAL DEVELOPMENT

COTAC Level 1&2

BA Levels 1, 2 & 3

Selling and Presentation Skills

Letter Writing

Inter-city British Rail

Business Travel Practices

Management Skill

Coaching

Selling through service

Galileo fares & Ticketing

Sabre

First Aid at Work

Travel Geography

Hotels & Business Aspects

European Rail

Creative nail tech

ADDITIONAL INFORMATION

I am a reliable and dedicated employee, with a wide range of skills and working experience in almost all aspects of office and people management. I am flexible and willing to train.

I am literate in a range of computer packages including MS Office Access, Word, Excel and use of the CRS within Travel Agencies, Education and Qualifications.

I hold a clean driving licence.

I have an interest in travel. In my spare time I enjoy going to the gym and reading, along with socialising with friends and spending quality time with my family.

References are available on request.

Contact this candidate