Administrative Assistant

Michelle L. King Willits, CA ***** 925-***-**** **************@*****.***

Profile

● 30+ years of customer service experience

● Effectively responds to inquiries and resolves issues with tact and diplomacy

● Able to establish priorities and adapt to changing needs

● Excellent clerical, organizational, and managerial skills

Employment History

2016 -2017 Community Service Liaison

Madera County Behavioral Health, Mountain Wellness Center, Oakhurst, CA

● Created and conducted life/wellness classes for members

● Supervised peer support groups

● Provided one on one support for daily health and wellness issues

● Created and updated monthly activity reports

2013 - 2014 Independent Insurance Agent

Insphere Insurance Services/Health Markets, Fresno, CA

● Earned Health and Life Insurance License

● Responsible for cold calls and following up on contacts from interested individuals

● Assisted clients with filling out applications to enroll in benefits

2008 - 2011 Independent Benefit Consultant

Self Employed, Contracted with Pension Dynamics Corp., Pleasant Hill, CA

● Consulted with prospective clients to design employee benefit programs

● Assisted with plan design and implementation

Plan documents

Enrolment materials

● Conducted employee benefit meetings to explain employer plan options

1998 - 2008 Director of the Flexible Benefits Department

Pension Dynamics Corp., Pleasant Hill, CA

● Hired, trained, and supervised team of client account managers

● Developed measurable productivity standards

● Implemented procedural improvements to increase efficiency and accuracy

1996 - 1998 Client Account Manager

Flexible Benefits Department, Pension Dynamics Corp., Lafayette, CA

● Processed claims and reimbursements based on plan parameters

● Responded to inquiries from both plan sponsors and participants

● Responsible for plan accounting and reconciliation each month

1986 - 1995 Medical Secretary

Mount Diablo Regional Cancer Center, Concord, CA

● Managed incoming calls and appointment scheduling for a 3 physician office

● Greeted patients, updated demographics, and queued for appropriate services

● Sensitively communicated with patients and families regarding medical and financial issues

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