Administrative Assistant
Resume:
Michelle L. King Willits, CA ***** 925-***-**** adfva2@r.postjobfree.com
Profile
● 30+ years of customer service experience
● Effectively responds to inquiries and resolves issues with tact and diplomacy
● Able to establish priorities and adapt to changing needs
● Excellent clerical, organizational, and managerial skills
Employment History
2016 -2017 Community Service Liaison
Madera County Behavioral Health, Mountain Wellness Center, Oakhurst, CA
● Created and conducted life/wellness classes for members
● Supervised peer support groups
● Provided one on one support for daily health and wellness issues
● Created and updated monthly activity reports
2013 - 2014 Independent Insurance Agent
Insphere Insurance Services/Health Markets, Fresno, CA
● Earned Health and Life Insurance License
● Responsible for cold calls and following up on contacts from interested individuals
● Assisted clients with filling out applications to enroll in benefits
2008 - 2011 Independent Benefit Consultant
Self Employed, Contracted with Pension Dynamics Corp., Pleasant Hill, CA
● Consulted with prospective clients to design employee benefit programs
● Assisted with plan design and implementation
Plan documents
Enrolment materials
● Conducted employee benefit meetings to explain employer plan options
1998 - 2008 Director of the Flexible Benefits Department
Pension Dynamics Corp., Pleasant Hill, CA
● Hired, trained, and supervised team of client account managers
● Developed measurable productivity standards
● Implemented procedural improvements to increase efficiency and accuracy
1996 - 1998 Client Account Manager
Flexible Benefits Department, Pension Dynamics Corp., Lafayette, CA
● Processed claims and reimbursements based on plan parameters
● Responded to inquiries from both plan sponsors and participants
● Responsible for plan accounting and reconciliation each month
1986 - 1995 Medical Secretary
Mount Diablo Regional Cancer Center, Concord, CA
● Managed incoming calls and appointment scheduling for a 3 physician office
● Greeted patients, updated demographics, and queued for appropriate services
● Sensitively communicated with patients and families regarding medical and financial issues
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