PAULINE WAIRIMU

CUSTOMER SERVICES

EXPERIENCE

**** ** **** ******** ******

Entitled in arranging regular cleaning and maintenance services for the vehi- cle, planning each route based on road and traffic conditions and managing payments. Ultimately, help increase customer satisfaction, making sure cli- ents depend on us for their transportation needs.

Apr 2015- Jul 2016 Cashier-Fresher Dairy Products

To ensured that, greeting customers, promoting services, Scanning items correctly, receiving payments and issuing receipts, and keeping track of all cash and credit transactions, to be successful in this role, increase customer satisfaction, upselling, customer services, answering to inquiries, and, re- porting to the Store's manager,

Dec 2014– Mar2015 Cashier-Jolly Bird Restaurant

To operate a cash register, communicates with customers, and assists other restaurant staff as needed. Include processing credit card payments, accepting cash payments, making change, upselling, customer services, an- swering to inquiries, and, reporting to the restaurant's manager, Dec 2012 – Sep 2014

Customer Services-Two Rivers Mall

Handle customer complaints, provide appropriate solutions and alterna- tives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and, file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

EDUCATION

2009 - 2012 Muthurwa high schools

Certificate of High School

SKILLS

Supervision and Training Experienced Customer Service Issue Resolution

Verbal and written communication

Reporting Experienced Performance Improvement

Customer Satisfaction

Experienced

Experienced

Experienced

Experienced

Experienced

Experienced

ABOUT ME

Dedicated with knowledge of Customer

service operations. Ability to lead and

motivate retail staff. I provide excep-

tional customer service. Proven ability

to implement improvements to enhance

service. Seeking a new professional re-

tail position with opportunities for ad-

vancement.

Loyal and hard-working in customer ser-

vice with a strong commitment to deliv-

ering top-quality customer experiences.

Offering more than 5 years in customer

service.

Energetic professional with 5 years of

experience in the Customer Service.

CONTACT

PHONE

+971*********

EMAIL

adfv7p@r.postjobfree.com

HOBBIES

Hiking

Traveling

Mountain Biking

Watching Movies

Listening To Music

Singing

UAE Driving License

Contact this candidate