Customer Manager
Resume:
PAULINE WAIRIMU
CUSTOMER SERVICES
EXPERIENCE
Entitled in arranging regular cleaning and maintenance services for the vehi- cle, planning each route based on road and traffic conditions and managing payments. Ultimately, help increase customer satisfaction, making sure cli- ents depend on us for their transportation needs.
Apr 2015- Jul 2016 Cashier-Fresher Dairy Products
To ensured that, greeting customers, promoting services, Scanning items correctly, receiving payments and issuing receipts, and keeping track of all cash and credit transactions, to be successful in this role, increase customer satisfaction, upselling, customer services, answering to inquiries, and, re- porting to the Store's manager,
Dec 2014– Mar2015 Cashier-Jolly Bird Restaurant
To operate a cash register, communicates with customers, and assists other restaurant staff as needed. Include processing credit card payments, accepting cash payments, making change, upselling, customer services, an- swering to inquiries, and, reporting to the restaurant's manager, Dec 2012 – Sep 2014
Customer Services-Two Rivers Mall
Handle customer complaints, provide appropriate solutions and alterna- tives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and, file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
EDUCATION
2009 - 2012 Muthurwa high schools
Certificate of High School
SKILLS
Supervision and Training Experienced Customer Service Issue Resolution
Verbal and written communication
Reporting Experienced Performance Improvement
Customer Satisfaction
Experienced
Experienced
Experienced
Experienced
Experienced
Experienced
ABOUT ME
Dedicated with knowledge of Customer
service operations. Ability to lead and
motivate retail staff. I provide excep-
tional customer service. Proven ability
to implement improvements to enhance
service. Seeking a new professional re-
tail position with opportunities for ad-
vancement.
Loyal and hard-working in customer ser-
vice with a strong commitment to deliv-
ering top-quality customer experiences.
Offering more than 5 years in customer
service.
Energetic professional with 5 years of
experience in the Customer Service.
CONTACT
PHONE
***********@*****.***
HOBBIES
Hiking
Traveling
Mountain Biking
Watching Movies
Listening To Music
Singing
UAE Driving License
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