Ivory L. Richardson Jr.

**** * **, *******, ** **541 (408) 881 - 4032 adfv7i@r.postjobfree.com

Summary of Qualifications

Determined, adaptive professional seeking a new opportunity. Experienced in a vast breadth of computer and non-computer related skills. Abilities include, but are not limited to:

Can effectively work individually or collaboratively

Accurate and detailed oriented

Knowledge of Accounting and Finance principals with an extensive background based in Customer Service

SAS, Tableau, IBM Cognos, Visio, SQL, Windows, Mac, Word, Excel, PowerPoint, SAP, Oracle, Siebel, Slack, Zuora, Apttus, Salesforce, Office Ware, Google Apps, Outlook, Skype for Business, QuickBooks, 3-GIS, PeachTree, Eval, OneSite, Access, SQL, NetSuite: Intermediate Knowledge

Education

Bachelor of Sciences • Corporate Financial Management • Minor in Communication Studies • San Jose State University • Class of 2011

Master of Sciences in Analytics • President’s List (4.0 G.P.A.) • Capella University • September 2020

Professional Experience

Sr. UX Research Business Operations Analyst, Facebook via HireArt, March 2018 – August 2020

Assisted UX Research team in creating statements of work (SOWs) with variety of vendors for UX Research studies and Research tools.

Facilitated the creation of amendments for SOWs

Opened purchase orders for all new research projects for Facebook App and Facebook Reality Labs (FRL)

Provided updates of the UX Purchasing Process via a case management system

Generated quarterly and yearly spend reports for the FRL Research Team

Created Global SOP for the FRL UX Research Purchasing Process

Forecasted and generated Purchasing Requests Report for FRL Program Manager

Resolved invoicing issues

On behalf of UX Researchers, initiated Onboarding process for new vendors

Helped initiate the Vendor Security Review process by proactively reaching out to new and existing vendors to determine security risks

Answered questions for researchers and vendors regarding purchasing process

Taught a bi-weekly Introduction to UX Purchasing course for new hire UX Researchers

Upon request, created Purchase Order Reports for various departments

Revenue Operations Analyst, Callidus Cloud via ClearPath, October 2017 – March 2018

Managed order and contract review and validation in SFDC for Volume Business Units

Ensured that all orders meet revenue recognition, finance and legal requirements

Responsible for timely problem order resolution

Helped manage cancellations, including facilitating turning off services and invoicing as well as accurate and timely cancellation records in SFDC and Zuora

Ongoing reporting and maintenance within SFDC and Zuora

Built data sets for contract review and research for revenue recognition, ASC 606 adherence

Performed ad-hoc tasks in relation to ASC 606

Resource Analyst, LinkedIn via ZeroChaos, March 2017-October 2017

Responsible for the On-boarding of all new Global Outsourced LinkedIn Contractors per Pre-Identified Requisitions

Enrolled Global Outsourced Contractors and vendors into HR VMS System

Tasked with providing equipment, network, and badge network access for all Global Outsourced Contractors

Created Global SOP for Onboarding of Global Outsourced Provisioned Only LinkedIn contractors

Oversaw the migration of over 500 Provisioned Only Contractors between two new vendors

Assisted with entering contracts in the system

Analyzed large data sets for accuracy and made corrections as needed

Provided support for ad hoc projects

Accounts Receivable Specialist, FiveStars Inc., November 2016-January 2017

Posted merchant check and credit card payments into Zuora

Updated ACH info for merchant accounts submitted via Salesforce into Zuora Billing System

Provided support via Salesforce cases and inbound phone calls for Account disputes

Received on average 15-20 inbound phone calls per day for billing issues

Formulated a daily Accounts Receivable report in excel using Trial Balance data from Zuora

Averaged 120 Collection Call dials, 30 conversations per day

Updated contact information in Zuora and Salesforce as needed

Assisted with month end close

Customer Service Representative, Remote, Nestle Nespresso, USA, September 2015-November 2016

Performed order processing and processed returns for Nespresso B2C & B2B Capsules, coffee machines and accessories

Answered customer and employee inquiries regarding machine usage, coffee capsules, boutique locations, promotions.

Provided full technical support for the B2C coffee machines.

Completed Troubleshooting Call Queue requests as needed

Created trending Machine Issue reports using internal Nespresso software

Order Management Analyst, Google For Work via Milestone Technologies, October 2014-June 2015

Performed high volume order processing for Google Maps products

Entered orders into Oracle and opportunities into Salesforce for sales commission processing.

Audited submitted forms to ensure relevant information was captured for order processing

Point of Contact for order processing for internal Google Employees and for the offshore team

Examined customer accounts when disputes regarding overage forgiveness, underpayment, overpayment, and non-payment of invoices.

Created documentation for internal Google Maps Order Processing website

Assisted in any other duties as requested by management.

Accounting Assistant, F-Secure via Accountemps, April 2014 - October 2014

Cleared customer payments into SAP for F-Secure products and security subscriptions

Manufactured invoices for F-Secure products and security subscriptions from Purchase Order documents using Oracle/Siebel.

Processed Travel and Employee Expense Receipts in route to creating Travel and Employee Expense Claims using Concurr

Reviewed, and either approved or denied credit applications for Resellers of F-Secure products

Sustained a daily collection call log from creating a spreadsheet table in Excel

Provided recommendations regarding escalating delinquent non-payments to a Collection Agency.

Audited customer accounts when payment disputes arise

Completed various Ad-hoc projects.

Data Entry Clerk, Google Fiber via CDI Corporation, December 2013 – April 2014

Answered support requests from customers and teammates that requested clarification regarding address eligibility for Google Fiber service.

Resolved 1200 customer service requests in March 2014.

Associated MDU’s to properties that Google Fiber has established a contract with.

Effectively communicated issues with cross-functional teams.

Accounting Clerk/Accounts Receivable Specialist, Social Thinking/Think Social Publishing, Inc.

February 2013 – June 2013

Posted customer payments into SAP for Social Thinking products and conference registrations

Coded new invoices for Social Thinking Conferences

Processed requests for W-9 forms

Audited customer accounts when disputes regarding unaccounted for products, underpayment, overpayment and non-payment of invoices occurred.

Reconciled customer accounts monthly to create a zero balance in the respective customer ledger’s

Conducted collection calls on delinquent customer accounts using a “soft” approach

Maintained a daily collection call log by creating a spreadsheet table in Excel by importing data from SAP.

Provided recommendations regarding escalating delinquent non-payments to a Collection Agency

93% of the Accounts Receivable Balance during tenure was collected under 30 days compared to 82% prior to employment.

Cross-trained as the back up to the Accounts Payable Clerk

Completed various Ad-hoc projects.

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