Jose M. Duran

***** *********** *****, *******, ** 20147 United States

571-***-**** adfv6z@r.postjobfree.com

CAREER ACHIEVEMENTS

As an Account Executive, increase team sales by 15% for the 2019 business year.

As a leader in the Scheduling department successfully recruited and trained 150+ employees yearly. Account Executive Operations Manager Events Planner

● A dedicated professional with experience in strategic planning to identify, develop, build, and maintain positive customer relationships. As an Account Executive acquired high profile clients and successfully delivered remarkable experiences through unique and personalized special events.

● Assertive decision maker, with a high level of communication, organizational skills, and great attention to detail. In over 13 years of professional experience, developed exceptional people management skills and constantly evaluated superior performance.

● Determined and involved team leader, who is always willing to go the extra mile to effectively contribute to and grow the business strategic goals. Driven by a deep belief in collaboration, inspiring team member that enjoys the journey as much as the achievement of the final objective. PROFESSIONAL EXPERIENCE

Account Executive January 2017 – Present

Design Cuisine Caterer Arlington, VA

● Successfully planned, organized, and managed all client and vendor related activities for high-profile events, including the Military Bowl held at the National Building Museum during the 2017 Presidential Inauguration.

● Continuously maintain and develop existing client relationships through the delivery of the highest value in our service. With a total commitment to client satisfaction, relationships are based on trust and mutual benefits.

● Strategically design customized sales proposals based on the prospective client’s needs, constantly identifying and developing new business relationships for the company.

● Create and coordinate the logistic and operational aspect of events through creating and developing equipment rentals, working closely with the sister company.

● With a high level of leadership, organize and lead staff on site to ensure the successful delivery of exceptional events.

As a proven self-motivated professional that has shown consistent growth within the company, collaborated with the Creative Director and the Director of Sales in developing a Sales Associate Training Development Program for promising sales associates that are to be transitioned into an Account Executive role Sales Associate February 2014 – January 2017

Design Cuisine Caterer Arlington, VA

● Effectively managed the key operations required to deliver successful events. Dynamically coordinated with vendors, clients, and other stakeholders to accommodate their requests within the time constraints established.

Took the leading role in the planning and execution of the annual Georgetown University’s Graduation Ball held at Union Station in Washington D.C. for 5,000 guests. Developed a customized menu for their theme, managed labor cost to adjust to their budget, coordinated with different vendors, led the operations meetings for such a large scale event, and followed up with the client following the event to gather feedback and continuously improve their experience and satisfaction year over year.

● Active team member working directly with the Account Executive to provide insightful recommendations and solutions to clients.

● Delivered outstanding hospitality service by establishing exceptional customer and marketing relationships. Scheduling Manager April 2008 – February 2014

Design Cuisine Caterer Arlington, VA

● Successfully planned, organized, and managed all staff-related activities for high-profile events, including the Inaugural Luncheon held at the U.S Capitol during two different Presidential Inaugurations. By monitoring and performing constant evaluations of the staff, strategically assigned employees based on skills thus increasing their productivity and performance.

● Right hand to the Scheduling Director, leading the Scheduling Department through all operational and logistical activities of events. Worked with third parties involved such as creating security lists for the United States Secret Service among others to address all functional needs of the events.

● Directly participated in the development of employees through developing and implementing new materials and guidelines for new employee orientations. Performed job interviews and recognized talented employees that rapidly adapted and contributed to the organization’s mission. Scheduling Coordinator & HR Assistant February 2004 – April 2008 Design Cuisine Caterer Arlington, VA

● Developed and maintained positive staff and stakeholder relationships (including independent contractors, supervisors, chefs, and wait staff).

● Actively collaborated with the sales department to ease last-minute event challenges, and ensured all the event’s paperwork is accurately prepared and packaged. SKILLS

Management: technical coordination, team and project leader, ability to carry out technical presentations, scheduling expert, stakeholder and staff management; interfacing with upper management, active learning, and complex problem solving.

Technical: customer relationship management, relationship management, research, systems and data analysis, quantitative reasoning, and information technology, project management, and business intelligence. Business Development: excellent written and oral communication skills, critical and creative thinking, judgment and decision-making, negotiation and diplomatic skills, attention to detail, speech clarity, and data and analytical skills.

CERTIFICATIONS AND TRAINING

The International Butler Academy: Exclusive and Professional Butler and House Management School Kasteel Oost, Oosterweg Netherlands

Hospitality Management Certification

Northern Virginia Community College Annandale, VA Sales Training

EDUCATION

Bachelor of Science, International Relations

Gabriel René Moreno Autonomous University Santa Cruz de la Sierra, Bolivia LANGUAGE CAPABILITIES

English and Spanish – fluent

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