Employee Relations Manager

TEMILADE ADENIRAN, ACIPM

**, ****** ******* ******,

Phone: +234**********

Greenville Estate, Ajah, Lagos, Nigeria. Email: ********************@*****.*** PROFILE

A Human Resource Manager with over five (5) years’ experience with skills in talent acquisition; recruitment and selection, payroll management, performance management, employee relations, administration, customer service management, business communication, learning and development. I possess an in-depth knowledge of HR processes and administration.

PROFESSIONAL COMPETENCIES

• Strong analytical and HR organizational

skills

• Good verbal and written communication

skill

• Proficient in the use of MS Office

Packages

• Proficient in the use of HRIS.

• HR Advisory and Administration

• Employee Relations and Engagement

Recruitment and Selection

Payroll Management

Performance Evaluation

Benefits Administration

Learning and Development

Absence Management

Vendor Management

New Hire Orientation

HR Policies and Procedures

Training Needs Analysis

Personnel Database

Management

PROFESSIONAL EXPERIENCE & KEY ACHIEVEMENTS

REVELATION PROPERTIES GROUP AUG. 2019 – Till Date

Chevron Drive, LAGOS

Human Resource Manager

Revelation Properties Group, a leading Real Estate company with a commitment to reducing housing deficit in Nigeria through the provision of genuine, cost effective, Greenfield housing projects and a vision to be the most people-friendly

real estate developer in Africa.

Major Responsibilities:

• Work Force Planning: HRM ensures the right talent are in place, attracting and retaining top talent and streamlining office operations to maximize quality and efficiency while reducing costs. Hire, plan training, and evaluate members of staff. Maintains the work structure by updating job requirements, job analysis, job design and job descriptions for all positions. Completes human resource operational requirements by scheduling and assigning employees; following up on work results. Maintains human resource staff by recruiting, selecting, orienting, planning and implementing staff training employees.

• Recruitment and Selection: Recruits the best talent at the most considerable cost, reduced recruitment costs by 90%, In-charge of corporate recruitment of administrative staff and corporate consultants. Manages termination through effective succession planning.

• Performance Management

a) Through Policies Formulation and Implementation: Develop, review, and improve policies, systems, and procedures, and generally ensuring the office operate smoothly and efficiently.

b) Through SOP Formulation and Implementation: Identify Standard Operating Procedures Gaps and closing the Gaps through SOP Formulation and implementation. c) Through Disciplinary Procedures: Rod and Carrots Methods - Warning Letters, Surcharges, Counselling etc.

d) Through Sales Commission Systems: Sales Commission as an incentive to motivate for sales.

e) Through Counselling Staff and managing the emotions of staff. f) Through KPIs.

• Leave Management: Manages the staff leave application and approval process. Approval parties includes GMD, HRM and HOD of the staff’s department and ensure there is no performance gap during the leave.

• Compensation and Benefits Management: Manages all matters relating to staff Compensation and Benefits; staff salary, HMO, Overtime, Commission etc.

• Career Management: Manages staff promotion, succession planning, training and development.

• Employee Relations: HRM is a communication line between the management and staff. Relates with both parties to implement policies and make decision. I ensure balance in decision making and manages change in the organization.

• Learning and Development: Effective learning and development programs implementation.

• Manages all the Human Resources matters in FarmPark, LandShop, RevPro and Decasoft Technologies.

• Ensures all staff are well aligned to the vision and mission of the organization.

• Every other function assigned by the management and board of directors. KEY ACHIEVEMENTS

• Introduced and Implemented a KPI System that improved general staff performance.

• Introduced an SOP System that improved the workflow efficiency and improved productivity.

• Abolished Recruitment costs, recruited for free through my recruitment networks.

• Introduced new clients and business revenue for the organization through my HR Networks.

• Part of the team that started and built a Call Centre system in the organization.

• Introduced an effective payroll management system.

• Encouraged Staff participation in revenue generation of the organization by introducing staff incentive systems.

LEADHIRE LIMITED DEC. 2017 – AUG.2019

VGC, LAGOS

Human Resource Executive

LeadHire Limited is an HR Consulting firm that provides Recruitment, Payroll, Training and HR Advisory services through high level expertise and exceptional client services to ambitious SME businesses and large corporations.

Major Responsibilities:

Recruitment: Responsible for the pre-and post-recruitment engagements (Shortlisting candidates, coordinate interview scheduling and tests, draft interview outcome letters, reference requests etc.),

- Coordinating pre-and post-employment processes including induction/ onboarding sessions for new starters.

- Ensuring that job advertisements are accurately drafted and posted on assigned job sites.

Payroll Management: Compute monthly payroll and reconciliation for staff in each related division.

- Liaise with the Finance department on remittances for Pension, NHF and PAYE and also ensuring that Tax clearance cards are issued to the staff.

- Preparing monthly reimbursement schedule; staff overtime schedule, coordinating with Finance department for processing of all payments.

Human Resource Information System (HRIS): Maintain smooth running of the Human Resources Information Software and updating all human resources data in line with necessary developments.

Performance Management: Conducting quarterly performance evaluation for employees in coordination with line managers

Employee Relations: Providing a link between the employees and the management by handling questions and helping to resolve work-related problems.

- Keep track of employees’ confirmation and appraisals records and conduct exit interviews for exiting employees.

- Developing, updating and reviewing employee handbooks in alignment with corporate objectives.

Reward Management: Coordinating and implementing all Company initiatives like employee welfare packages, and employee reward and recognition events, etc.

Learning and Development: Design and also manage the implementation of the company’s training plan as identified by training needs analysis, and source for qualified facilitators for external trainings.

Absence Management: Monitor annual leave, sick/absence records.

General HR Administration: Development of HR documents including; policies, letters, personnel info, HR audits, internal & external correspondence.

KEY ACHIEVEMENTS

• Developed strategic HR decisions and plans.

• Designed and developed a more efficient and effective recruitment systems.

• Designed an efficient and effective database system for the organization.

• Introduced new clients and business revenue for the organization.

• Cut costs by 65% within the human resource department, by suggesting alternative methods of reaching out to prospective employees.

• Introduced an effective payroll management system. OUTCESS NIGERIA LIMITED JAN. 2017 – DEC. 2017

LEKKI, LAGOS

Call Centre Agent

Outcess Nigeria is a digital Technology company that provides Employee retention services to Multi Choice and Airtel through Telemarketing with high level expertise and exceptional client services. KEY ACHIEVEMENTS:

• Engaged clients through telemarketing, solving issues and noting complaints for immediate escalation, ensuring customer satisfaction.

• Handled key accounts as a relationship officer, successfully retained 2600 MultiChoice customers monthly.

• Devised and implemented customer retention strategies to boost revenue, Performed periodic regular Customer Account Update.

• Communicated with high level MultiChoice clients, effectively representing the Multichoice brand. CHARTERED INSTITUTE OF PUBLIC MANAGEMENT DEC. 2014-NOV.2016 OSOGBO, OSUN STATE.

Administrative Officer

Chartered Institute of Public Management is an educational consulting institution. KEY ACHIEVEMENTS:

• Prepared regular and financial administrative reports using MS Excel Spreadsheet as a support tool.

• Administration of Company’s database.

• Organized a filing system for important and confidential company’s documents.

• Received, distributed and store office correspondence in the most meticulous manner.

• Maintain company calendar and schedule appointments. EDUCATION

OBAFEMI AWOLOWO UNIVERSITY, ILE-IFE, OSUN STATE, NIGERIA FEB 2008 – DEC 2012

Bachelor of Arts in French Language

(Second Class Upper)

PROFESSIONAL CERTIFICATION

CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT (ACIPM) AUG.2017

Associate Member

ACTIVITIES & TRAININGS

• Contributory Pension Scheme: Problems and Prospects, In-Service Training, and Employee Performance in the Organization, Institute of Public Management, Nigeria. April 2013.

• Education to Workplace: Recruitment and Selection, HR Administration, Employee Relations, Payroll Management, Business Writing, Effective Communication. Sesewa Internship HR Training (Sponsored by the US Embassy). Oct 23-Nov 6, 2017. REFERENCES

Available on request

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