Executive Assistant Manager

Contact

***************@*****.***

www.linkedin.com/in/

robertogonzalo1 (LinkedIn)

Top Skills

Outlook

Administration

Documentation

Languages

Conversational Spanish

English

Certifications

Lean Green belt--Green

Manufacturing Specialist Outcome

Assessment

Roberto Gonzalez, MBA

Senior Operations Analyst

New York City Metropolitan Area

Summary

Business Professional, revamped credentials in Operations, Healthcare and business experience. Ability to provide empowerment, growth in service and generate new revenue. Able to balance the competitive interests of the stakeholders, while achieving bottom-line results. Areas of knowledge: Healthcare, Benefits and Compensation, Recruitment and Talent Selection. Experience

Single Stop

Sr. Operations Analyst

November 2019 - Present (11 months)

New York, NY

Support and align efforts to meet customer and business needs Lead multiple projects, manage project scope; determine daily priorities for project tasks

Assess business process and system inefficiencies

Ability to analyze, synthesize business requirements, recognize patterns and conceptualize processes

Assist with and test implementation for all payer and vendor relationships to ensure data transfer

Create and maintain project schedules by developing project plans and specifications and resources

Meet with project team to review project deliverables to develop and execute deadlines

NEW YORK CITY HEALTH AND HOSPITALS CORPORATION--

Jacobi

Analyst/Hospital Care Investigator

July 2009 - November 2019 (10 years 5 months)

New York, New York, United States

Managed the administrative operations through daily management of billing, collections, and claim reconciliation.

Page 1 of 3

Provided supervision, training of staff in areas of client relations, system operations, procedures and provide Q & A to clearly define work objectives. Providing healthcare management.

Identified and analyzes operating problems and determines the appropriate avenues for escalation and mitigation to facilitate and implement effective solutions.

Managed and support multiple projects, utilized Human Resource training, Labor Relations, compliance and policies.

Created strategic initiatives in building professional relationships with vendors through networking using NYC contracts. Experience in developing implementing, and improving programs.

Processed Workers Compensation claims, while collaborating and maintaining a liaison between NYC H + H staff and the NYC Law Department and the EEO/Legal dept.

Utilized the HRIS system, such as PeopleSoft, while following up on NYC HHC guidelines and generating financial reports. Employed the “Lean Method” to process, decrease waste and increase revenue value of over $30 Million. Catholic Guardian Society and Home Bureau

Caseworker

January 2011 - July 2011 (7 months)

New York, NY

Implemented and monitored social services for children in foster care in accordance with social work principles.

Utilized a team approach to clinical treatment and completion of all caseload documentation.

Maintained all administrative duties and filed all work productivity case logs. Headway Workforce Solutions

Executive Assistant

January 2009 - April 2009 (4 months)

New York, New York

Provided administrative support for client organizations including management of office administration, providing customer service for all incoming personnel, visitors, maintaining all records, and processing of all incoming workflow. Prepared budget preparations, operating and statistical reports, and general administrative support services.

Participated and created healthcare events to promote company morale, restructuring client’s filing, and clerical system. Page 2 of 3

New York University

Administrator/Floater

December 2007 - September 2008 (10 months)

Greater New York City Area

Performed administrative duties, provided customer service, processed graduate student applications, managed all incoming workflow. Assist students with the completion of the graduate application process. Successfully managed multiple accounts while processing invoices and billing inquiries.

Utilized the system to verify student application for accuracy and investigate for any discrepancies.

Maintained and managed all documents in a timely fashion, while working with the management team to address any issues.

Spearheaded a cost-effective measure to reduce fees in lost applications and costly repair in software issues.

Education

Metropolitan College of New York - School of Business MBA, Business Administration and Management, General · (2010 - 2012) Metropolitan College of New York

BBA, Business Administration and Management, General · (2000 - 2002) Page 3 of 3

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