Hannah Nifong

Utica, IN *****

adfv68@r.postjobfree.com

812-***-****

Personable Receptionist offering well-developed skills in telephone etiquette, client relationships, and data entry. Pursuing a position in an office where focus and dedication are highly sought. Work Experience

Dr. Carol Hammerbeck Psychiatrist

Jeffersonville, IN

January 2014 to Present

• Delivered high-quality administrative and customer service to sustain patient and work flows.

• Set up appointments for physician visits using calendar software.

• Take messages from patients and relayed them to the appropriate staff.

• Straightened up the waiting room so that it remained neat and organized.

• Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.

• Handled all office supply ordering including ink cartridges, toner and paper

• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

• Observed strict HIPAA guidelines at all times according to company policy.

• Scanned identification and insurance cards.

• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

• Participated in KASPER/INSPECT program in accordance with company policy and state regulations. Specimen Collector

Ameritox Ltd - Columbia, MD

January 2014 to November 2017

• Maintained compliance with standards for patient confidentiality, work accuracy and infection control.

• Gathered biological samples for laboratory tests.

• Received and routed results to proper personnel.

• Processed specimens and prepared each for shipment to testing laboratories.

• Expertly planned, coordinated, organized and directed all operations of the agency.

• Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

• Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Child Caregiver

Jo Jo Doodle Bugs - Jeffersonville, IN

May 2012 to January 2014

• Routinely picked children up from school and activities.

• Two years infant care experience.

• Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.

• Communicated with children's parents and guardians about daily activities, behaviors and problems.

• Carefully monitored children's play activities.

• Sparked creativity and imagination by helping children discover new things each day.

• Upheld all CPR and Indiana regulated certifications. Education

High School Diploma

Jeffersonville High School - Jeffersonville, IN

2012

Skills

• HIPAA

• RECORDS MANAGEMENT

• TELEPHONE

• FRONT DESK

• OPERATIONS

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