Front Desk Office
Resume:
Hannah Nifong
Utica, IN *****
*********@*****.***
Personable Receptionist offering well-developed skills in telephone etiquette, client relationships, and data entry. Pursuing a position in an office where focus and dedication are highly sought. Work Experience
Dr. Carol Hammerbeck Psychiatrist
Jeffersonville, IN
January 2014 to Present
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Set up appointments for physician visits using calendar software.
• Take messages from patients and relayed them to the appropriate staff.
• Straightened up the waiting room so that it remained neat and organized.
• Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
• Handled all office supply ordering including ink cartridges, toner and paper
• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
• Observed strict HIPAA guidelines at all times according to company policy.
• Scanned identification and insurance cards.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Participated in KASPER/INSPECT program in accordance with company policy and state regulations. Specimen Collector
Ameritox Ltd - Columbia, MD
January 2014 to November 2017
• Maintained compliance with standards for patient confidentiality, work accuracy and infection control.
• Gathered biological samples for laboratory tests.
• Received and routed results to proper personnel.
• Processed specimens and prepared each for shipment to testing laboratories.
• Expertly planned, coordinated, organized and directed all operations of the agency.
• Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
• Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Child Caregiver
Jo Jo Doodle Bugs - Jeffersonville, IN
May 2012 to January 2014
• Routinely picked children up from school and activities.
• Two years infant care experience.
• Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
• Communicated with children's parents and guardians about daily activities, behaviors and problems.
• Carefully monitored children's play activities.
• Sparked creativity and imagination by helping children discover new things each day.
• Upheld all CPR and Indiana regulated certifications. Education
High School Diploma
Jeffersonville High School - Jeffersonville, IN
2012
Skills
• HIPAA
• RECORDS MANAGEMENT
• TELEPHONE
• FRONT DESK
• OPERATIONS
Contact this candidate