Customer Service Representative

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Jessica Evans

804-***-**** **********@*****.***

Executive Summary

Highly qualified by professional standing in customer relations, telecommunications, procurement, call center operational planning, customer management, functional writing, web design, travel booking, and website testing; also very proficient in tactical telecommunication customer service solutions and call abstraction for small business, medium sized travel business, chains of stores, and call centers globally skills efficient, effective, strong work-ethic, hardworking, detail-oriented, and meticulous! Graduated in the top-5% of my class! Seeking by submitting an application to LuxiClass Travel an opportunity to pursue their immediate opening for a travel consultant operating within a vital and once in a lifetime business entity! Strongly interested in and committed to becoming employed as a LuxiClass travel consultant with years of experience and immediate interest in pursuing this once in a lifetime opportunity through direct submission of this application of which was specifically tailored to the open role of travel consultant occurring within the business class of LuxiClass!

Work Experience

Cashier, Shaw’s Supermarkets 06/2020 – 09/2020

Cashiered, advanced, updated, and tended all registers and payment to result the astounding improvement of customer excellence to be provided to all customers & clients in Shaw’s Supermarkets

Customer Service Representative, Teletech 01/2020 - Present

Telecommute and manage calls for all customers calling in in respect to their customer issue and related inquiry

Dishwasher, Applebees Bar and Grill 10/2019 – 08/2020

Washed, organized, stacked, and dried dishes in applebees back house expo in all dishwashing, back house, and sanitation areas!

Office Cleaner and Janitor, Janitronics, Inc. 05/2019 – 01/2020 2

Cleaned and sanitized offices, buildings, and bathrooms across local sites Tester, Test IO, Inc. 07/2017 – Present

Test, update, edit, track, and review test plans, test scripts, test case marketing, bottlenose effects, and test cases in abundance

Technical Writer/QA Analyst, Wells Fargo Advisors 04/2017 – 07/2017

Wrote software documentation, test cases, and business analysis requirements and scripts for multiple stakeholders

Writer, Valnet, Inc. 02/2016 – 02/2018

Composed and edited articles, notes for articles, publications, and social media copy in and across work from home settings

Data Entry Operator, Outsource.com 05/2015 – 02/2016

Data entered, sorted, copied, filed, and typed data records into multitudinous files and spreadsheets

Data Entry Clerk, Muster Software 02/2015 – 02/2016

Committed data entry to datasets for analysis and imaging

A/B testing suggested no significant differences across websites after testing analytics across production, development, business, and cross-development Research Associate, VCU School of Medicine 05/2012 – 08/2014

Managed third-party travel arrangements for hundreds of clients booking accommodations for business travelers

Designed website travel interfaces with simple radio button options and branching logic as well as hinging survey contents and templates

Gave on-going customer service and support to leaders, answering telephones and email chats

Provided writing consultation and overall profound editing to faculty and staff

Wrote, edited, proofread, and updated manuscripts and papers and manuscript annotations 3

Education

Post-baccalaureate in Information Systems, Virginia Commonwealth University, 2016 B.S. Psychology, Virginia Commonwealth University, Pre-graduate Concentration, 2012, GPA – 3.96

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