Customer Service Sales

Jayne Snyder

Positive Customer Service

Canton, OH 44708

***************@*****.*** – 330-***-****

Highly Experienced Customer Service Professional. Able to handle a high volume of customer service calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills oral and written communications. Comfortable in interacting with all levels of organization and public. Excellent problem solving and negotiating skills, Able to make decisions independently and quickly with minimum escalations.

Work Experience

Sales

Inbound Sales

LifeLine Screening – Canton, Ohio – April 2018 to November 2018

•Answered calls to set up appointments for health screenings.

•Relayed information regarding health screenings to callers.

•Took payments for health screenings over the phone.

Inbound Customer Service

VXI - Canton, Ohio - March 2018 to April 2018

•Answered calls for future Direct TV customers, providing customer service and sales to each potential customer.

Customer Service

Blair’s - Canton, Ohio - October 2017 to December 2017

•Took clothes from customers and placed clothes into bins.

•Gave customers their cleaned clothes for pick up.

•Rang up customers’ cleaning bills.

•Provided customer service answering any customer questions.

Hot Food Prep

Giant Eagle - Canton, Ohio - April 2017 to October 2017

•Prepared hot foods such as chicken, potatoes, fish, etc.

•Took down the hot and cold temperatures of the foods in the department every four hours.

•Rang out customers at the register.

•Provided customer service answering any questions and providing catering.

Cashier

Marc’s - Canton, Ohio - March 2017 to April 2017

•Ran cash register, checking customers out and processing payments by checks and cash.

•Provided customer service, answering any customer questions or assisting customers when they needed help.

Receptionist

Ungashick Insurance Agency - Canton, Ohio - July 2009 to August 2016

•Answered an average of 30-50 calls daily, addressing customers inquires, problem solving.

•Greeted Customers entering the agency to ascertain what each customer wanted or needed.

•Earned management trust by serving as key holder, responsibly opening and closing office.

•Politely assisted customers in person and on the telephone.

•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

•Served as the main liaison between customers, management and sales team.

•Ensured superior customer experience by addressing customers concerns, and resolving issues quickly.

•Managed wide variety of customer service and administrative task to resolve customer issues.

•Directed calls to appropriate individuals and departments.

•Monitored cash drawer in multiple checkout stations to ensure adequate cash supply.

•Dedicated to continuously improving sales abilities and product knowledge.

Positive Customer Service

Arthur Middleton - Canton, Ohio - November 2006 to June 2009

•Team player

•Customer assistance

•Dedicated representative

•Skilled in sales techniques

•Resolved client conflicts

•Customer inquiries

•Additional revenue through upselling

Education

High School Diploma in Advanced Customer Service, and Sales Training

GlenOak High School - Canton, Ohio

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