Customer Service Representative

J O S E P H A . J U R E W I C Z

m: 586-***-****

************@****.***

**** ********** *****,

Sterling Heights, MI 48310

PROFESSIONAL SUMMARY

Organized and focused Office Clerk/Customer Service Representative who excels at prioritizing, multi-tasking and following through to achieve company goals. Able to present ideas in a clear, concise manner. Creative problem solver with a willingness to seize the initiative and a strong ability to achieve customer satisfaction. Possesses sound judgment and personal integrity.

SKILLS

Experienced in clerical tasks including

filing, data entry, word processing,

customer service, scheduling and

spreadsheets. Proficient in Microsoft

Office.

Strong ability to listen, process

information, identify problems and seek

successful solutions. Proven

communication, organizational,

analytical and decision-making skills.

Able to manage several projects

simultaneously.

Works independently, but also flexible

enough to work as a team player.

EXPERIENCE

Freelance Blogger, The Heart is Abloom--Website, Apr 2019 - Current, Sterling Heights, MI Compose bi-monthly essays on own website on various topics including current events, literature, sports, music, etc. You may read samples at www.theheartisabloom.com. Office Clerk, JVS, Nov 2019 - Dec 2019, Warren, MI Provided assistance with a variety of clerical functions, including filing, data entry, scheduling, word processing and customer service.

Invoice Analyst, Automation Equipment, Inc., Oct 2015 - Oct 2016, W Bloomfield Township, MI

Entered order invoices for three companies into Microsoft Excel spreadsheets for a Manufacturer's Representative.

Research Analyst, National Republican Senatorial Committee, May 1995 - Nov 1996, Washington, DC

Built a database of opposition research for U.S. Senate candidates throughout the country for the 1996 election cycle. Used press excepts from online sources, categorized excerpts by issue and assisted with debate prep.

Coalition Assistant, Spencer Abraham for U.S. Senate, May 1994 - Jan 1995, Bingham Farms, MI

Organized fundraisers both in the electorate at large and in the Arab-American JJ

Jun 1990

Jun 1990

Jun 1989

community in particular. Assisted campaign staff with public events, participated in voter outreach and attended official rallies.

Benefit Authorizer, Department of Health and Human Services--Social Security Administration, Jan 1991 - Jun 1993, Chicago, IL

Working at regional midwest office, established new Social Security accounts for retirees, survivors and disabled individuals, and adjusted benefits for existing accounts. Also worked with local district offices to resolve customer issues. EDUCATION

Bachelor of Science, Political Science

Northwestern University - Evanston, IL

Bachelor of Arts, French Studies

Northwestern University - Evanston, IL

Certificate of Political Studies

Sciences Po - Paris, IDF

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