Service Management Data Analytics

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Personal Profile

Full Name Siphesihle Ziphelele Jacqueline Ncama

Nationality South African

Date of Birth 2 March 1990

Languages English and isiZulu

Interests Hockey, chess, jogging, puzzles, reading Computer Literacy Microsoft Office Suite, SQL and PowerBI Education and Continuous Professional Development

Advanced Diploma in Accounting Science, University of South Africa, 2016 – Current

Short Course in Database Implementation (SQL), University of South Africa Finance, Banking and Investment Management, University of KwaZulu-Natal Bachelor of Commerce majoring in Accounting, Auditing, Taxation and Estate Planning, University of KwaZulu-Natal

Matric, Durban Girls’ High School

Career Profile

Acting Operations Enablement and Production Planning: KZN Region (Case Management Value Chain), South African Revenue Service, South Africa Jul – Aug 2020

Responsibilities:

Responsible for Case Management Value Chain

Manage flow of KwaZulu Natal region inventory across various divisions

Identify Inventory trends, blockages, anomalies and areas of improvement across the various divisions

Manage Standard Operating Policies changes, approvals and implementation

Engage with KZN Management on all Inventory issues

Identify problems and solve problems identified

Liaise with Data Management and IT

Personal Profile

I am a dedicated and dynamic Financial,

Banking and Investment Management and

Analysis Professional, who offers an

advanced understanding of my chosen

profession and a versatile skillset

developed through valuable industry-

related practice. I excel in resolving

challenges with well thought through

strategies, proven to delight internal and

external stakeholders.

Key Strengths and Competencies

Accounting, taxation and estate planning

Auditing and banking knowledge

Investment management

Enthusiastic team player and leader

Organisational growth and development

Teamwork

Motivated to grow and learn

Assertive and self-confident

Good application of skills

Professional attitude

Conflict resolution

Adaptable

Database implementation

Strong problem-solving abilities

Good decision-maker

Good time management skills

Excellent communication skills

Service delivery management

Honest and dependable

Pays attention to detail

Strong work ethic and integrity

Ability to prioritise and be proactive

Adaptable to new situations

Multicultural work experience

Kindly note that references, academic

records and certificates may be produced

upon request.

Ms. Siphesihle Ncama

Financial, Banking & Investment Management and Analysis Professional *******@*****.***

+27 (0-83-454-****

2 P a g e

Career Profile

Acting Operations Specialist: Data and Information Analysis, South African Revenue Service, South Africa, Mar – June 2020

Responsibilities:

Analysis of Debt Management division Debt book for Eastern Cape and KwaZulu Natal

Preparing and issuing of Cash Reports, Inventory Reports, OMS Reports on a weekly, monthly, quarterly and financial year end

Prepared Steering Committee Presentations bi-monthly

Tracked and analysed debt book and debt recovery trends, economic trends affecting debt recovery etc.

Assisted in strategic decision making within the Debt Management space

Provided training on National Reports e.g. National Productivity Report

Prepared and issued ad hoc reports

Debt Management Team Member, South African Revenue Service, South Africa, 2016 – Current Responsibilities:

I am responsible for engaging and negotiating with taxpayers, issuing letters of final demand, and preparing and issuing of Notices of Third Party Appointment, civil judgments, and Warrants of Execution.

In addition to preparing and capturing write offs, compromises and deferral of payment arrangements, I present cases to the various committees, and I prepare reports based on the debt book.

Tasks include financial statement analysis, while upholding the SARS ethics of Fairness, Accountability, Integrity, Respect, Trust, Transparency and Honesty.

My areas of accountability include financial statement analysis of financial statements, bank accounts and various credit control and inventory accounts.

Duties include the maintenance of accurate records of taxpayers’ accounts, while dealing with taxpayer queries and complaints.

Debt Management Graduate, South African Revenue Service, South Africa, 2014 – 2016 Responsibilities:

During this period, I worked on the debt book to collect outstanding tax debts, and I studied all the major different tax types. I was well versed in application and interpretation of TAACT and various tax acts.

Tasks included preparing and submitting reports on debt book, preparing minutes of meetings and weekly schedules, and compiling a summary of all the collections’ workflow process of SOPs within debt management.

I attended various academic courses, and I was responsible for financial statement analysis of financial statements, bank accounts and various credit control, and inventory accounts.

I was responsible for SARS vehicle bookings when travelling, while creating action plans for cases and working on Business Rescue cases.

Vacation Work, SAPREF, South Africa, 2009 – 2011

Responsibilities:

In 2009, I worked in the stores, used the computer for running stock control and issued stock. Tasks included working off the SAP system for inventory control.

In 2010, I updated the database, worked with cost and procurement staff, and worked off the SAP system for inventory control.

In 2011, I assisted in the internal audit department and I conducted my own assigned audit. Waitress, Le’ Petite Restaurant, South Africa, 2006 and 2007 Casual Worker, Blockbusters, South Africa, 2006

Job Shadowing, KPMG, South Africa, 2006

Community Service, Anix Trading, South Africa, 2005

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