Mostafa

Mohsen

Guest Service Agent

Personal Info

Address

Ain shams -Cairo -Egypt

Phone

+201*********

E-mail

adfuyt@r.postjobfree.com

Date of birth

****-**-**

Skills

Exceptional interpersonal skills.

Excellent written and verbal

communication.

Good time management and

organizational skills.

Conflict resolution experience.

Great capability to work in teams.

High performance in working under

pressure

Diplomatic person centered approach

Corporate minded

Ability to get oriented with new tasks

quickly according to the job needs

Languages

Arabic

English

Russian

Caring and professional guest service agent with nearly 10 years of working experience. Excellent communication skills, both interpersonal and professional, able to build strong relationships with customers and encourage return business. Organized and familiar with administrative duties. Extensive experience working with other service agents and collaborating to create the best possible experience for guests. A history of succeeding in the service industry while providing unmatched customer service at all times.

Experience

2019-12 -

present

Sport animator

Bella Vista resort Hurghada

Collaborating with the client and production team members to understand needs, review scripts, design storyboards, and create and edit animations.

•

• Researching industry trends and developments and learning new applications. Using creativity and artistic techniques to tell a story or provide information in visual form.

•

• liaising with clients and developing animation from their concepts dealing with diverse business cultures, delivering presentations and finding funding.

•

• working to production deadlines and meeting clients' commercial requirements. 2019-04 -

2019-08

Guest Service Agent.

Hard Rock Sharm Elshiek

• Act as the first point of contact for guest information

• Address and document guest concerns in the database

• Achieve amicable resolution to guest concerns

• Coordinate with other departments to address guest concerns

• Update guest records

• Problem-solve to achieve guest resolution

• Complete product knowledge training to answer guest questions

• Promote facilities amenities and activities

2018-02 -

2019-04

Guest Service Agent.

Hilton Cairo Heliopolis Hotel

• consistently offer professional, friendly and engaging service answering guest’s inquiries, handles complaints and attend to the needs of the guests

•

provide assistance in all the FO department operation such as check in & check out, creating new reservations, extend in house guest stay……etc.

•

completes all the required tasks and coordinating with all departments to arrange the guest’s needs

•

2017-04 -

2018-01

Guest Service Agent

Fairmont Heliopolis & Towers Hotel

Provide assistance in all the FO Department operation such as check in & check out, creating new reservations,

•

• Extend in house guest stay…. Etc

Handling guest complaints (if any) in a very professional way as per the hotel policies

•

Meet and welcoming the walk in guest and create new reservations as per the guest requests

•

Completes all the required tasks and coordinating with all departments to arrange the customer’s needs.

•

Maintain a professional and high quality service oriented environment at all times.

•

French

Italian

Support all the team of FO department with all the requirement and helping them of achieving our daily tasks.

•

• Meet and welcoming the guest and assist them with all their needs such as Transportation bookings, Restaurants bookings etc. in friendly and very professional

•

• way as per the hotel policies and standard.

• Handle the telephone calls as per the company standard and policies. Handle guest enquirers in a courteous and efficient manner and report the unsolved guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

•

2015-12 -

2017-04

Sport animator

Bella Vista resort Hurghada

• Perform Aqua morning activities perfectly

• Meet and invite all guests for fun shows daily

completes all the required tasks and coordinating with all departments to arrange the guests needs.

•

• Maintain a professional and high service oriented environment at all times support all the animation team with all the requirement, and provide great support

•

2013 -

2014

waiter

Safir Hotel Cairo

• Provide the perfect service experience for every Guest

• Ensure the Guest feels important and welcome in the restaurant

• Adhere to timing standards for products and services

• Look for ways to consolidate service and increase table turns

• Provide responsible service of alcoholic beverages 2012 -

2013

Receptionist

Fairmont Nile City Cairo

• Directing guests and answering their questions

• Maintaining security and telecommunications systems

• Scheduling appointments and maintaining appointment calendar

• Contributing to the team by accomplishing tasks as needed

• Managing digital and hard-copy filing systems

Education

2011 -

2015

Helwan University

Bachelor of Tourism and hotel management

Contact this candidate