VP IT, Director IT, CIO

Profile Summary

A dynamic, process oriented progressive leader in with 20+ years of experience in IT/SAP Applications implementation and support operations. An Electronics Engineer & MBA from XIMB. He is a certified PMP®, ITIL®4, SAP MM and ISO/IEC 20000 Auditor. Areas of contribution include IT Project and Program Management, SAP Implementations, IT/SAP Application Maintenance & Support, ITIL/Lean ASM Practice Implementation, CMMI & ISO 20000 Standards, Capability development, SAP AMS benchmarking, Change Management, SAP RFP management including estimation, resource planning, transition planning and Year on year AMS operations cost optimization. My position of strengths – Comfortable working with uncertainty; understanding the need to learn and learn continuously; ability to challenge status quo and constantly raising the bar; courage to fail and quickly learn from it; process oriented thinking with ability to create processes/tools and deploy and scale up quickly; optimizing the things with minimum possible (available) resources for a cost effective solution; leading from front with special ability to deliver failed projects; adopting and adapting to the situation with use of appropriate Change management concepts; ability to lead technical resources; and constantly meeting customer expectations of quality needs and delivering WOW in a cost effective way. Education

• MBA in Operations Management & IT from Xavier Institute of Management-Bhubaneswar (XIMB), India

• Bachelor of Engineering in Electronics & Telecom from Veer Surendra Sai University of Technology (VSSUT), India Soft Skills Key Skills

Career Timeline

Project & Program Management

SAP Implementation & Support

Application Support & Maintenance

Service Delivery Management

Change Management

Budgeting & Cost Control

Team Building & Leadership

Stakeholder Management

Dunlop India Ltd.,

Calcutta

HCL Technologies

Ltd., Noida

PRS Permacel Pvt.

Ltd., Mumbai

Rashmi Ranjan Pattanaik

BE, MBA, PMP®, ITIL®4, SAP™ Certified

Linkedin: https://www.linkedin.com/in/rashmi-ranjan-pattanaik-4950b214b/ ***********@*****.*** +91-981******* /+91-729******* Lava

International Ltd.,

Noida

Motivational Leader

Change Agent Thinker

Collaborator Planner

Communicator

1993-2001 2001-2003 2003-2016 2016-2019

date

1986-1991

Electronics Corp. Of

India Ltd.,

Hyderabad

Training & Certifications

• PMP® Certification from Project Management Institute

• ITIL®4 Foundation Certification from Axelos

• SAP™ Materials Management Certification from SAP Germany

• ISO/IEC 20000 Auditor Certification from APMG International Training completed

• PMI-RMP® Training from Simplilearn

• Lean Management Training from Simplilearn

• ITIL V3 Foundation Training from Simplilearn

• Certification of Capability in Business Analysis (CCBA®) from Simplilearn Notable Accomplishments Across the Career

• Successfully implemented SAP in 6 client organizations and completed one HANA upgrade;

• Improved IT resource productivity from 60% to 85%;

• Streamlined IT Application Support operations through development of “The CIO 2.0” process;

• Attained 98% Lean ASM and ITIL Process Training for 17000+ people across Geo locations;

• Completed 200+ development projects and 2000+ Change Requests, on time;

• 85% Team capacity utilization achieved, for a practice of 500+ L1.5 consultants;

• Ensured quality & consistency across the organization by development of SAP Implementation Process;

• Timely completion of 10+ SAP implementations through development of SAP Project Management Capsule and training to 200+ consultants and Project/Program Managers;

• Reduced IT service cost in the range of 25% to 35% in 10+ global engagements by implementing Lean ASM Practices.

• Improved quality and customer satisfaction through effective implementation of ITIL-V3 compliant processes & CMMI;

• Successfully delivered SAP application support functions for global clients with team sizes up to 150+ consultants;

• Saved Rs.6 million by completing GST implementation for SAP and other Applications by using internal resources. Work Experience

Mar’16 to Jan’19 with Lava International Ltd., Noida, India General Manager - IT (Head Applications & Change Management) Roles and Responsibilities:

• SAP rollout, HANA (SOH) upgrade and IT support to Business processes/ applications;

• Non-SAP applications development, support and integrations with core SAP system;

• ITSM/ITIL Process implementation in the organization;

• Projects/programs management and control and ITGC audit compliance;

• Internal and external Stakeholder management for IT/SAP Application support. Highlights:

• Key projects delivered - GST SAP Project, SAP Roll out for Africa, SAP Funds Management and 100+ development Projects and 1000+ CRs were delivered in 2 years;

• Successfully implemented ITSM Process in line with ITIL-V3 (i.e., Incident Management, Service Request, Access management, Change Management, Release Management, Problem Management & Vendor Management) for SAP & Non-SAP Applications;

• 25% cost savings achieved through capacity and resource optimization for support and development Projects, IT Vendor Management and SAP License Management;

• Contributed to Benchmarking, ITGC Audit and KPI management, which improved visibility of IT department. Dec’03 to Mar’16 with HCL Technologies Ltd., Noida, India Associate General Manager

Roles and Responsibilities:

• SAP implementation and support projects, Process developments, Capability building, Lean ASM Practice implementation, Quality standards implementation and cost reduction drive;

• Project manager, Program Manager, Practice Manager, COE for SAP RFP, ASM Training Academy head. Highlights:

• Improved productivity, quality and cost parameters for more than 60 ASM engagements by implementation of Lean ASM Processes in the projects across the globe;

• Played key role in delivery enhancement & Capability development, wherein trained 200+ Consultants and Project/Program Managers on SAP implementation Project Management Capsule ensured smooth SAP implementation at 10+ client engagements;

• Successfully implemented CMMI for SAP practice at HCL-AXON Delivery centers in 4 locations across India;

• Appreciation received for successful completion of Projects/ Programs as: o Project Manager in 5 SAP end-to-end Implementations; o Closed multiple RFP deals on SAP AMS/ Implementations and non-SAP AMS engagements; o Delivery manager in SAP ASM Engagements and Shared Services; o Capability Manager for SAP MM Track – Training and certification done for around 40 SAP resources; o RTB Academy head - Trained 17000+ consultants, across the globe, on ITIL V3 & Lean ASM practice with achievement of 98% training compliance; Developed industry specific AMS archetypes; o Practice Manager L1.5 Operation – Started L1.5 practice with 50 consultants, grew to of 500+ resources. Jul’01 to Dec’03 with PRS Permacel Pvt. Ltd., Mumbai (J & J Company earlier) Planning Manager

May’93 to Jan’01 with Dunlop India Ltd., Kolkata

Manager Planning

Jan’86 to Oct’91 with Electronics Corp. Of India Ltd., Hyderabad Technical Officer - Computer Group

Extra-Curricular Activities & Skill enhancements

Taken a break from work since Jan-2019 for personal reasons. Utilized the period for enhancing skills by completing PMP® and ITIL®4 certifications, taken training on PMI-Risk Management Professional, Lean Management, ITIL, Business Analysis and regularly attending Webinar sessions conducted by PMI. Actively involved with Alumni association since 2017-18 to improve the standard of educations in Govt. run Schools in Odisha through “My School” Program. A complete proposal submitted to Govt. of Odisha for the school children in understanding the key issues, working towards generating solutions to the issues and getting implemented through small- scale pilot projects.

Personal Details

Date of Birth: 1st June 1963

Contact Address: 56-Kalavihar Apartments, Mayurvihar Phase-1 Extn., New Delhi – 110091, India Languages Known: English, Hindi and Oriya

US Visa status: B1/B2 Visa valid till 7-Dec-2024

Willing to relocate & travel in short notice: Yes, India and International Awards and Recognitions

● "Key Contribution to Delivery Enhancement" Award at HCL

● Award for Best Practice Paper Presentation at HCL Good Practice Conference “SAP Project Management Capsule”

● Best Trainer and mentor award from HCL

● Contribution to HCL "CMMI implementation" Award

● Award for White Paper contribution to HCL Good Practice Conference “Empowered Employees deliver more than Expectations”

● White Paper Published in HCL Employee First Portal of the organization

● Good Practice voted by HCL organization, in EFCS-Pledge to Excel, as best initiative

● GST Implementation – Team Super Star Award at Lava

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