Service Representative Customer

JOANNE K. FREUND

631-***-**** *********@*****.***

SKILLS

Technical: Word/Outlook, Great Plains, CRM, reservation/booking platforms, multi-line phone system Organizational: Skilled at time management, prioritization and multitasking Communication: Effective verbal and written communication skills Problem Solving: Successful conflict resolution between various groups, internally and externally EXPERIENCE

Receptionist – Qosina Corporation

Ronkonkoma, NY

July 2004 to July 2020

• Managed reception area and maintained a positive image and welcoming environment for visitors.

• Provided hands-on administrative support to the team, including, but not limited to: greeting visitors, answering multiple phone lines, mail distribution, monitoring multiple Outlook mailboxes, and special ad-hoc projects.

• Created and serviced customer accounts, managed contact information, and tracked sales documents using Great Plains software.

• Provided exceptional customer service and resolved conflicts in a timely and appropriate manner.

• Assisted in various HR initiatives, such as processing job applicants and scheduling meetings. Customer Service Representative – The Bridgeport & Port Jefferson Steamboat Company Port Jefferson, NY

October 2003 to April 2004

• Booked ferry reservations for individuals, groups and vehicles and processed payments.

• Maintained customer satisfaction by responding to inquiries, communicating sailing schedules and policies, and handling reservation changes and cancellations.

Customer Service Representative – AAA Automobile Club of New Mexico Albuquerque, NM

July 2003 to October 2003

• Built and maintained strong client relationships by providing excellent end-to-end customer service during and after the travel booking process.

• Customized Disney and Universal Studios travel packages based on the clients' preferences and budgets and made payment arrangements.

• Actively presented and sold vacation extras based on the clients’ interests and booked car and hotel reservations.

• Effectively resolved issues for customers, such as travel delays, cancellations and reservation change requests.

• Managed all reception duties and acted as gatekeeper. Customer Service Representative – AAA Automobile Club of New York Smithtown, NY

October 2000 to May 2003

• Researched and presented travel options to clients, based on the clients' preferences and budgets.

• Coordinated and booked travel arrangements for individuals, groups and businesses and made payment arrangements.

• Recommended activities, tours, and other vacation extras to supplement travel packages and built custom itineraries with respect to the clients' interests and time constraints.

• Provided administrative support to the management team and handled all reception duties, including heavy phone work and filing. EDUCATION

• Secretarial Science, State University of New York at Farmingdale LEADERSHIP

• Troop Leader, Girl Scouts of Suffolk County

Years: 1992 to 1996

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