Social Media Digital Marketing
Resume:
SABRINE AOUINI
Dubai, United Arab Emirates
Professional Summary
I am self-motivated looking to work in a challenging environment that will help me develop my skills and provide me with opportunities for growth. Able to be an integral member of a administrative and clerical team, and can follow instructions and also have a willingness to learn.
Core Competencies
•
Customer Service Orientation
•
Team working skills
• Client Relationships • Communication skills
• Attention to Details • Problem Solving
• Organization and time management skills
• Reliability
•
Good Computer skills
•
Good advertising
social media
Work History:
SALES&MARKETING EXECUTIVE MAI 2020
ALDALEEL MEDICAL CENTER ABUHIL, Dubai
Perform administrative, commercial and communication functions at the same time Responsibility:
• Serves customers by greeting, welcoming, and directing them appropriately
• Meeting and greeting visitors ensuring they are signed in and inducted
• Data entry onto internal systems
• Developing sales and deal with Customers
• Fixing the appointment and Re- scheduling appointment.
• Follow Advertising and social media : Instagram, Facebook, Youtube
• Informs Customers by answering or referring inquiries
• Handle the tasks of answering high volume of calls
MARKETING MANAGER OCT 2013 – DEC 2019
LABORATOIRES VITAL (HEALTHCARE LABORATORY) TUNISIA, TUNIS
(MEDICAL COMPANY: PRODUCTION, SALES AND DISTRIBUTION OF FOOD SUPPLEMENTS) Responsible for improving the company's turnover and margin by type of clientele. Coordinate the activities necessary for the advancement of the various product lines within the framework of the company's commercial policy. Use all marketing techniques for conquest, development and loyalty. Responsibility:
• Planning marketing campaigns, including web, email, social media, and display advertising.
• Maintaining our social media presence across all digital channels.
• Measuring and reporting on the performance of all digital marketing campaigns.
• Identify the commercial and strategic measurements to be put in place
• Understanding customer needs and expectations
• Ensuring competitive intelligence
• Process the company's SWOT analyzes
• Follow the events
• Experience in using CRM / OUTLOOK / ACCESS
• Treatment of promotional material needs (in coordination with graphic designers)
• Ensure the functioning quality of the promotion teams based on phone calls with pharmacies and doctors to gather customer feedbacks.
• Management of delegates: prepare annual planning with daily monitoring
• Preparation of general meeting : prepare documents and collect the necessary information of weekly and monthly meetings
Receptionist / Secretary May 2010 – June 2013
Orthoplus Clinic TUNISIA, TUNIS
Working within a reception environment providing a telephone answering admin and reception service as well as organizing the post, welcoming visitors and providing hospitality towards guests and clients.
Responsibility:
• Handle the tasks of answering high volume of calls.
• Serves patients by greeting, welcoming, and directing them appropriately.
• Informs patients by answering or referring inquiries.
• Informs Doctor of patients’ arrival.
• Directs patients by maintaining employee and department directories
• Manage patients database
• Prepare Reports
• Prepare and sending the invoices to patients.
• Responsible for checking patients out, collecting money
• Responsible for the day to day administrative role which includes sending and answering emails, letter, phone calls.
• Order office supplies
• Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations Education
BACHELOR’S DEGREE
IN MARKETING ISG business Institutes September 2006 to June 2010 BACCALAUREA SPECIALISED IN
ECONOMICS AND MANAGEMENT Mannouba high school September 2002 to June2006 ISO 9001 CERTIFICATION MAGHREB COUNCIL & ASSISTANCE 2014- 2016
• Risk analysis
• Processing Customer complaints
• Causes analysis
Languages Skills
• Arabic (Native)
• French (Fluent)
• English (Intermediate)
• Spanish (Basic)
Qualifications Skills
• Telephone Skills
• Verbal Communication
• Listening
• Professionalism
• Customer Focus
• Organized
• Handles Pressure
Personal Information
Nationality: Tunisian
Date of birth: 21/02/1987
Phone number :009***********
Religion: Muslim
Marital Status: SINGLE
Visa status: TOURIST Visa
Driving License: NO
With this brief description of my qualifications, I hope you will agree that I am meeting your job requirements and hence look forward to receiving a call from you. I would be very glad to meet with you or one of your colleagues, one of these days to discuss further the possibility of working with you and building a career with your good Company in the long term.
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