Hanaa Mamdouh Mahmoud

Address: Jeddah, Saudi Arabia

Phone: + (966-0599085927) Email: adfutw@r.postjobfree.com

Marital Status: Married

Languages: Arabic mother tongue, English fluent

A reliable, dynamic and straightforward Customer service & Marketing coordinator who is committed to providing a quality, bespoke service that is second to none. An expert at understanding the needs and requirements of people and has a track record of working to exceed these wherever possible. I have the confidence to deal with difficult situations and I am someone who is always positive and proactive in finding solutions to problems. On a personal level I am open and receptive to constructive feedback from Team Leaders, and have experience of working within a client focussed call centre environment. Her greatest strengths include her desire to help customers and her ability to drive customer loyalty and retention. Right now I am looking for a suitable position with a company where staff are respected, rewarded, and celebrated.

KEY SKILLS & CORE COMPETENCIES

Above average ability to achieve goals.

High standard of accuracy in all written and verbal communication.

An eye for opportunities to improve service.

Experience of working in a contact and sales centre.

Ability to work under the pressure of high standards and strict deadlines.

Passionate about customers

Transparent

Ensuring that the customer has the best experience possible.

Superb client retention skills.

Explaining things in a clear manner.

Ability to navigate the internet and search for information.

AREAS OF EXPERTISE

Resolving customers disputes.

Marketing

Administrative Procedures

CAREER HISTORY

Sales Coordinator& Supply Chain

Co-ordinate Sales Process and logistic issue from January,20 Till now

Manage sales documents (Quotation,Invoicing,Delivery notes)

Coordinate between sales team and Customers

Insure the customer satisfaction

Organise events in and out the company

Manage the filing system

Share in any tasks related to employee training

Manage stock and responsible for supply chain tasks

And any other tasks related to my job or related to my qualification.

Administration and Customer service

Follow up &Development Co-ordinate, Pharma Gate – KSA from November, 2016 To December,2019

Manage Customers Files & Follow Up Their Satisfaction.

Manage The Company`s System.

Manage both requests from Sales team & Customers in order to develop the performance.

Prepare Quotations and follow up the sales process timing.

Prepare reports belong to my work.

Follow up Collecting Process.

Assistant in Tenders Procedures.

Responsible on Health Insurance.

Responsible on Store System.

Responsible on stocking

Training Manager and instructor at, IT Gate Academy "CISCO Partner" from Jan,2009 to Oct,2015

Responsible for

Training the staff.

Organise the training map and insure the facility for customer and instructor.

Execute the updated training programs.

Answering customer questions regarding IT Gate Academy Programs.

Asking customers questions in order to build a better understanding of their needs.

Logging information onto computer systems.

Preparing invoices at the time of service and processing payment.

Carrying out customer service assessments to identify and prioritise needs

Retain Customer Records.

Prepare Customer Feedback Application forms.

Analysis customer feedback and reported it to manager.

Execute training programs for example :-

- Execute English Language Course By Native Canadian Instructor.

- MCIT Scholarship for One year Certified By Both minister of Communication & Information Technology

- New Horizons program which aim to Train”140 Government Employees on Many programs for example:

Graphics.

Office 2007

SQL Server 2008 Program.

SharePoint Program

Technical Support Basics

- Summer Training Program which aim to train students in faculty of engineering – communication Section and faculty of information Technology during period of summer,

These Programs are like:-

CCNA Training Certified by CISCO

IT Essential 1 Certified by CISCO.

IT Essential 2 Certified by CISCO.

C# Training.

C++ Training.

Microcontroller Training.

PLC Training.

- CISCO Institute Program which aid to train Entrepreneurs on How to Start their Projects with true steps by divided the program into 3 parts seem to be a circle start with

How To Start Your Business

How To Grow Your Business

IExce Solutions

5- SME Project which aid to train Entrepreneurs on how manage small and medium Projects this program certified by Microsoft

6- Co-Ordinate at Business Enterprise Support Tools is a Co-operative project between United Nation 2006 to 2007

Development Program & Social Fund Development to support small business.

7- Execute English Language Certified By AXON

Working as trainer for the following programs:

Jan,2009 – march,2012t

1- Business development course instructor, AM CHAM Commerce Programs.

2- Instructor for Cisco institute program Certified by Cisco

3- SME program certified by Microsoft

4- Customer service course

5- ICDL Instructor at AlFayoum University

EDUCATIONAL QUALIFICATIONS

BCs Foreign Trade and Business Administration,Helwan University, Egypt

May 2005

COURSES AND CERTIFICATION

Course

Site

Date

English Course (Level 5)

Berlitz English

Cairo 2008

Soft skills Dale Carnegie

Dale Carnegie co

Cairo 2008

Soft skills

Berlitz

Cairo 2008

MCTS & MCPD Certifications from Microsoft

Coursing

Grade

ICDL

Certified

It, Win XP, MS Office,Internet

Excellent

Introduction to Programming with C#.NET

Excellent

Querying a Microsoft SQL Server 2005 Database

Certified

Course# 2779 Programming a Microsoft SQL Server 2005 Database

Certified

Developing Microsoft .NET Applications for Windows (C#.NET)

Certified

Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET

Certified

Workshop# 2543 Core Web Application Technologies with Microsoft Visual Studio 2005

Certified

Workshop# 2544 Advanced Web Application Technologies with Microsoft Visual Studio 2005

Certified

Workshop# 2542 Advanced Data Access Development with Visual Studio 2005

Certified

Workshop# 2546 Core Windows Forms Technologies with Microsoft Visual Studio 2005

Certified

Workshop# 2547 Advanced Windows Forms Technologies with Microsoft Visual Studio 2005

Certified

Course# 2793-Implementing and Maintaining Microsoft SQL Server 2005 Reporting Services

Certified

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