Customer Service Representative

Thenjiwe Xulu

N *** Undiyazana Grove

Kwamashu

Durban

4360

Cell: 076-***-****

Email: ****************@*****.***

Personal details

• Born 14/12/1983

• Identity number 831**********

• Sex Female

• Dependents 2

• Drivers Code 8

• Race African

Dedicated customer service officer with 09 years’ experience at Suncoast casino and entertainment world. Consistently maintaining high presence of customer service to both internal and external customers. Respected builder and leader of customer service instilling a shared enthusiastic commitment to customer service as a key driver of the company’s strategic goal. Sale consultant at Nedbank ltd responsible for credit card and personal loan applications. I am also responsible for opening of current accounts.

Professional experience

Suncoast casino and entertainment world Customer service representative – 01/01/2008 – October 2017 Duties

• Attending all customer related queries.

• Provision of excellent customer service to all levels of customers (both internal and external)

• Ensuring guests are well informed on what is hip and happening in and around Suncoast casino

• Resolving complaints and issues.

Competency

• Excellent communication skills. (certificate in telephone and email etiquette)

• Able to work in a team.

• Diligent and well organised

• Goal driven and task oriented

• Able to work with excel, word and power point (11 years’ experience) Professional experience

Nedbank Ltd sales consultant 01/10/2017 – current date Duties

• Assisting clients with the application process of a loan or consolidation loan.

• Ensuring that the banking legislation is adhered to during this process.

• Added skill debit order reversals.

• Assisting with credit card applications.

• Opening of current accounts.

Education and training

• Matric (2003) Futura High School (English, Zulu, Biology, Business Economics, Criminology and Travel and Tourism)

• English Base Certificate

References

Kathy Govender (manager) 057-***-****

Adriana Schourie (supervisor - Suncoast) 031-***-**** Babuse Mkize (team leader - Nedbank Ltd) 031-***-**** alt 073-***-****

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