Customer Service/Front Desk/Night Auditor/Warehouse/Office
Resume:
EDWARD J. JONES
Owensboro, KY *****
*********@*****.***
WORK EXPERIENCE
Front Desk/Night Audit/Maintenance
Studio 6
San Antonio, TX
October 2019 to June 2020
Welcomed customers and confirm reservations
Receive cash and credit card payments from customers
Assign rooms and issue key cards
Answer incoming calls assist and direct as needed
Maintain and update daily reports to send to nightly audit
Preventative maintenance on property
Server/floor man
Gallery club
San Antonio, TX
June 2018 to June 2020
Greeted customers
Sat them and directed them to their table
Accurately took beverage orders
Always provided superior customer service
Gave precise cash change or credit card with receipt
Balanced and reconciled my book every night
Maintained the cleanliness of customer’s environment to make sure they had the best experience
Provided customers with a safe atmosphere by diffusing any hostile situations that may occur
Fence Builder
A+ Affordable fencing
San Antonio, TX
March 2018 to June 2018
Confirmed all necessary tools needed for each day’s appointments
Meticulously purchase and load all necessary materials needed for days jobs from Lowe’s
Unloaded materials and tools necessary for each job
Skillfully started any demolition and hauled off old fencing on site if necessary
Accurately measured distances for placement of posts and other materials
Manually dug 18-24-inch hole using a rock bar and diggers
Proficiently mixed cement and utilized tools necessary for job completion
Breakfast attendant/laundry
Holiday Inn Express
San Antonio, TX
November 2017 to March 2018
Greet guest as they entered providing a welcomed atmosphere
Prepare and warm breakfast items for the morning breakfast bar
Maintained a sanitized food area
Monitored and replenished breakfast bar items as needed
Precisely dated and stored unused items according to food safety standards
Wash and disinfect all pots, pans, and utensils used for the breakfast bar
Collect hotel linen, separate into industrial washers and dryers according to proper Expertly folded and stored linen
Assist the houseman with housekeeping duties as needed
Front Desk/Night Auditor
Holiday Inn Express
San Antonio, TX
November 2017 to March 2018
Greet guests and assist as based on their need whether checking in or out
Courteously answered multi line phone system
Confirmed and made guest reservations using the hotels POS
Verified guest information and confirmed room assignment utilizing hotels in house POS
Accepted customer’s cash and credit card payments, gave change and/or credit card for signature
Provide customer with detailed receipt of expenses/transactions during their stay
Politely inquire if guest required any additional items for their room, such as, towels, food items from the hotel store and upsell when possible
Conducted nightly audit duties using hotel POS which consisted of the days sales, check-in’s and out’s, stay overs, and any other daily activity
Used Windows based PC for all data entry
Emailed all reports to the owner and general manager
EDUCATION
High school equivalent - GED - 1997
DeVry University - Associates in Computer Information Systems – July 2020 to still attending
SKILLS
Server (5 years) Customer Service (5 years) POS (1 year) Windows based pc (10+ years) Air powered nail gun (1 year) Tape measure (5 years)
Hand saw (3 years) Table saw (3 years) Cooking via recipes (25+ years)
CERTIFICATIONS AND LICENSES
NCCER Level 2 Certified Carpenter
September 2017 to Present
Contact this candidate