Office Staff
Resume:
JANICE LAGRIMAS FLORES
Blk.** Lot ** Phs * Greengate Homes
Malagasang 2B Imus, Cavite
Mobile no:091********
Email : ***************@*****.***
Career Objective: Seeking a job where in my skills will have valuable contribution and provide potential support to the Company’s objectives and directions.
Seeking a position to utilize my skills and abilities to the Company and offers Professional growth while being resourceful, innovative and flexible.
Special Skills:
Computer literate of MS-Office applications, MS Word, Excel, PowerPoint, and Outlook.
Clear and concise written and oral communication skills.
Capable to handle Customer Service, Indoor and Outdoor Sales, and Data Entry Operation.
Proficiency in using PC, fax machine/photocopy machine and other office equipment.
Work Experience:
Company: iQor Inc.
Address: 3rd flr. Robinson Pala-Pala Governor's Drive Dasmariñas City, Cavite.
July 17, 2017 – August 19, 2017.
Position: Call Center Agent for Cable Company (International/inbound/voice)
Gather customer’s information and determine the issue by evaluating and analyzing the issues.
Identify and escalate priority issues per Client specifications.
Stay current with system information, changes and updates.
Providing an appropriate resolutions to the customer’s concerns in a timely manner.
Handling the customer’s information confidentially.
Ensures that customer’s concerns/issues has been answered accordingly.
Handling Billing Issue and basic trouble shooting/technical assistance.
Professionally listen to and resolve customer complaints and escalate as appropriate.
Company: AEGIS PEOPLE SUPPORT now Teleperformance Ayala.
Address: Ayala Ave Amorsolo St. 1200 Makati City Philippines
November 2012 - September 2013.
Position: Customer Service Representative Travel Account (International/inbound/voice)
Arrange flights, insurance /hotel room/and parking
Use a booking system to secure vacations and holidays
Collect and process payments
Advise clients on travel arrangements, e.g. visas and passports
Send out tickets to clients
Keep clients up to date with any changes
Deal with queries or refunds
Ownership of customer requests as well as follow up to ensure resolution was provided.
Professionally listen to and resolve customer complaints and escalate as appropriate.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Follow up of past complaints and requests to ensure delivery or resolution.
Accurately record details of all customer interactions in compliance with guidelines.
Manage critical accounts.
Company: SARHAD TRAVEL L.L.C.
Address: Karama Station beside SANA Fashion Building Bur Dubai UAE
September 22, 2010 - January 30, 2011.
Position: OFFICE STAFF / SECRETARY
Responsible in gathering some data from files and transfer it into a data base program.
Performed assigned task by less supervision.
Types letters, minutes of meetings and other correspondences as required.
Receives records and files incoming documents, mail and other communications addressed to staff of Department/Division/Section.
Ensures confidentiality of office files, records, documents and databases handled.
Requests for office supplies following approved office procedures and practices.
Handling calls and receives information from clients.
Processing the Visa of the customers.
Dealing with the concerns from the clients
Company: TECHNIC EMPLOYMENT INT’L INC., Hong Kong
Address: Central station, Hong Kong
September 2007 - November 2008.
Position: HOUSE KEEPER/ Domestic Helper
Performed assigned task by less supervision.
Maintain good relationship between employer & employee.
Maintains the sanitation of the entire house.
Company: STAFFBUILDERS ASIA deployed to NIPPON LIFE a JAPANESE Insurance Company.
Address: 21st floor Tower2 RCBC Plaza, 6819 Ayala Ave., Makati City, Manila Philippines. August 24, 2006 – October 23, 2006.
Position: OFFICE STAFF / ENCODER
Responsible in gathering some data from files and transfer it into a data base program.
Performed assigned task by less supervision.
Ensures confidentiality of information handled.
Drafts routine memos following guidelines from superior.
Receives records and files incoming documents, mail and other communications addressed to staff
of Department/Division/Section.
Records and dispatches office documents as per approved office procedures and practices.
Ensures confidentiality of office files, records, documents and databases handled.
Requests for office supplies following approved office procedures and practices.
Company: ACE Promotion & Marketing Corp. of the Philippines, Inc.
Address: Corner Real & Sampaguita Street Tacloban City, Leyte Philippines.
July 28, 2005 – January 2006.
Position: OFFICE STAFF / ENCODER
Responsible in gathering some data from files and transfer it into a data base program.
Performed assigned task by less supervision.
Ensures confidentiality of information handled.
Drafts routine memos following guidelines from superior.
Ensures confidentiality of office files, records, documents and databases handled.
Trainings and Seminars Attended:
On the Job Training (OJT) December 22, 2003 to February 24, 2004 as INTERN at CIVIL SERVICE COMMISSION, REGIONAL OFFICE NO.8 LEYTE FIELD OFFICE Tacloban City, Leyte Philippines.
Strategic Synergy & Human Resource Development February 2004 at Asian Development Foundation College P.Burgos St., Tacloban City Leyte, Philippines.
Training Course on Health Care Services on 17th day of April 2007 at 103 Capernaum Circle, Multinational Village Paranaque City, Manila Philippines.
Educational Background:
Tertiary: Asian Development Foundation College
P. Burgos St., Tacloban City Leyte, Philippines.
Course: Bachelor of Science in Computer Science (BSCS)
Bachelor Degree S.Y 2000 to 2004, 2009 to 2010.
Graduate
Secondary: Leyte National High School
Tacloban City, Leyte Philippines
S.Y 1996 to 2000.
Graduate
Personal Data:
Birth date: April 08, 1983
Birth place: Tacloban City, Leyte Philippines
Age: 37 yrs. old
Marital Status: Married
Nationality: Filipino
Language known: English and Tagalog
References available upon request
Declaration
I hereby declare that the above written particulars are true to the best of my
Knowledge and belief.
Janice L. Flores
Applicant
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